Mercure Dartford Brands Hatch Hotel & Beauty Rooms

Brands Hatch, Dartford, Kent, DA3 8PE. Part of Mercure Hotels.
3.4
29 reviews
Brands Hatch, Dartford, Kent, DA3 8PE. Part of Mercure Hotels.

Venue reviews

3.4
29 reviews
Ambience
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Spa Facilities
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This was a gift and I absolutely loved it! perfect full body massage and lovely staff too.
Leanne Rigby
a month ago
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We booked the Time to Melt spa day because it looked like such great value; there is a reason why it's so cheap! Our therapist was totally unprofessional and (as far as we could tell) completely unqualified. She had no idea what she was doing and made the entire experience awkward and uncomfortable. My friend took her treatments first and I was told to go up for my treatment 45 minutes later, which I did only to sit in the waiting room for 20 minutes before being told actually they'd moved my appointment to after my friend had totally finished. This wasted my time going up and down the stairs instead of being relaxed in the spa but also meant that my friend and I had practically no time together in the spa that day. She had admitted to my friend during her appointment that she had to leave the room to ask her manager how to do one of the treatments as she hadn't done it before and came back just moments later... is this how quick it is to be trained as a beauty therapist??? At the start of both of our treatments, the therapist turned the spotlights up to full which was so bright our eyes were watering; not a relaxing start! The therapist was unprepared for my friends appointment; she moved her leg into position and then went to the sink to prepare herself, leaving my friend in an uncomfortable position. For her back and facial treatments, the spotlights were turned down but the one above the sink right by her head was left on fully bright which again was uncomfortable and not relaxing. Her facial was meant to last 40 minutes but ended up taking only 20 due to the therapist skipping most of the steps! She had questioned my friend about allergies beforehand seeing as she could see her skin was fairly blotchy but my friend assured her she wasn't allergic to anything and this was quite normal for her so why she would cut the facial short we don't know! When I eventually met the therapist, she flopped down on the sofa whilst I stood in the doorway and she casually asked "What are you having???" despite being told we had to select our treatments in advance. I questioned this and she told me she never gets told what she's doing she just gets given names and time slots.... how bizarre! When I was told to get on the massage table, I was given a tiny towel to cover up with that barely did so (and I'm very petite!) and during the treatment whilst being told to turn over, I got no assistance so struggled to handle the towel myself keeping myself covered whilst she just stood and stared at me. I have a lot of knots in my shoulders and I could feel that she had found them but she barely gave them any attention. The air conditioning vent and surrounding surface was disgustingly dirty, it was black with dust, a bit of a put off considering you’re expecting to come out of the room clean & fresh! The whole experience felt as though we were guinea pigs for a student who had just begun her training and yet we paid full price! Definitely the worst massage I've ever had! The facilities themselves were alright but be warned that they allow children into the pool who scream and splash about; not very relaxing! The pool area was incredibly hot too but the pool itself seemed freezing in comparison. We were so thirsty and expected to find jugs of cucumber water or something like that in reception but unfortunately we just had to pay for bottled water. When my friend went to buy them from reception, she was totally ignored by the reception staff who were more interested in gossiping with each other and munching on their dinner. It's totally unprofessional to sit eating in front of customers let alone chatting about what you're doing at the weekend! The lunch was more like pub grub but it was as expected and we were pleasantly surprised that it came with a free glass of wine so that was a plus. But it did feel awkward to be sitting in the main hotel bar in our dressing gowns sat next to men in suits having a business meeting. Overall, I would highly recommend steering clear. It wasn't the relaxing experience I was looking for for my birthday and we left feeling more frustrated than relaxed.
Daisy
2 months ago
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An OK spa, not bad for the price but the treatments aren't great, the massage was more like being stroked and even after asking for a bit firmer it didn't really change. The jacuzzi was closed and their was a surcharge on the spa menu for a fish finger sandwich!
Anonymous
2 months ago
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The staff was very friendly and the Spa are was lovely and the staff there also. Dinner was nice too, it seem that they might have been under staff because it took long for our orders to come out to us. We had a package deal which was really good, treatment, dinner and breakfast and one night stay. The hotel room and bath was tidy and clean, but however me and my friend didn't have a goodnight sleep what so ever, the whole night we heard delivery trucks and the cars and then in the morning all we could hear was racing cars. Apart from the night sleep the hotel was a really nice place to come too.
Anonymous
2 months ago
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It is a gym with a couple of treatment rooms. It is disorganised and the customer service is poor. Booking two treatments for each of us was a nightmare. Forget peace and tranquility - you get kids jumping into the pool and the music in one of the treatment rooms sounded like a heavy metal jamming session. We werent offered any drinks on arrival and the water after treatment was in a tiny cone paper cup. The towels were hard. Treatwell should secret shop this venue before they take £99 non refundable payments from customers.
Jackie
2 months ago
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About

Mercure Dartford Brands Hatch Hotel & Beauty Rooms
Brands Hatch
Dartford
Kent
DA3 8PE

Nestled into the Kent countryside, Spa Naturel Fitness Brands Hatch is the perfect place to get away from the everyday hustle and bustle of life. You can use our indoor swimming pool and fully equipped gymnasium, relax in the spa pool, or let those stresses ease away in the sauna and steam room. At Spa Naturel Fitness, we are dedicated to putting your wellbeing at the heart of everything we do. We’ve created a space to escape the everyday and find a moment of relaxation, helping you to unwind, de-stress and feel totally refreshed. We do this by infusing quality through every decision we make. We have a range of treatments available that specialise in using Decleor and Jessica Products. Decleor combines the nature’s purest and most potent active ingredients and scientifically selects and masterfully blends premium Essential Oils to deliver for each skin need, targeted and proven skincare solutions. Understanding that beauty and well-being are intrinsically linked, DECLÉOR offers a unique sensorial experience that visibly enhances the skin’s natural health and radiance. When it comes to natural nails, Jessica Cosmetics is considered a world leading brand, with a range of Jessica nail products to achieve and maintain naturally beautiful nails.

The Mercure Dartford Brands Hatch Hotel & Spa is located in the stunning countryside of Kent and overlooks the renowned Brands Hatch Racing Circuit, where you can take in events such as the British Superbike race. The hotel has undergone a full refurbishment of all 121 bedrooms. The Restaurant and themed Racing Bar are open every evening, offering various options to relax and meet with friends. The leisure club has an indoor swimming pool, steam room and Jacuzzi. Finally, with 15 Conference rooms, the hotel caters private events like private dinners and afternoon tea.

Monday
9:00 AM8:00 PM
Tuesday
9:00 AM8:00 PM
Wednesday
9:00 AM8:00 PM
Thursday
9:00 AM8:00 PM
Friday
9:00 AM6:00 PM
Saturday
9:00 AM5:00 PM
Sunday
9:00 AM5:00 PM

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