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Venue rating

3.9

233 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at The Macdonald Portal Hotel Golf & Spa
The Spa at The Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa,
Cobblers Cross Lane, Cheshire, Tarporley, CW6 0DJ
United Kingdom

Hotel Spa

The Spa at The Macdonald Portal Hotel Golf & Spa
Macdonald Portal Hotel Golf & Spa,
Cobblers Cross Lane, Cheshire, Tarporley, CW6 0DJ
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Portal Hotel Golf & Spa part of Macdonald Hotel & Resorts

The Spa at The Macdonald Portal Hotel is the ultimate in luxury. Set in a sublimely beautiful setting in the heart of Cheshire, Pure indulgence is the order of the day. Relax in this supremely tranquil environment whilst enjoying precious time to revive mind, body and soul.

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Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 233 reviews

5 stars 89
4 stars 80
3 stars 48
2 stars 9
1 star 7
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (25)
  • Body Treatments (13)
  • Cellulite Treatments (7)
  • Steam and Sauna Therapy (74)
  • Face
  • Facials (75)
  • Fitness
  • Golf (6)
  • Swimming (74)
  • Massage
  • Aromatherapy Massage (6)
  • Deep Tissue Massage (79)
  • Hot Stone Massage (24)
  • Indian Head Massage (15)
  • Sports Massage (3)
  • Swedish Massage (1)
  • Therapeutic Massage (16)
  • Nails
  • Manicure (33)
  • Pedicure (38)
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Verified review Visited November 2016
Posted 1 week ago
The location is beautiful and the Hotel is decorated to a very high standard.
The spa was very smart and well kept however it lacked a jacuzzi which was a disappointment. The Room we were given exceeded our expectations and our view was lovely. The disappointment was the dining experience. The restaurant is very poorly managed and the waiting staff are indifferent and poorly trained. You get better service at McDonald's never mind a Macdonald. We were especially disappointed by the rude indifference of the restaurant manager who clearly had better things to do than worry about our multiple complaints about incorrect food being served.

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Verified review Visited November 2016
Posted 1 week ago
The treatment and therapist was excellent. The relaxation rooms were nicely decorated and lunch was nice but I think we would go for the afternoon tea next time. The staff were lovely but a bit unorganised and we couldn't have our desired treatment because the therapist was ill.

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Verified review Visited November 2016
Posted 1 week ago
I booked a day spa for my daughter's birthday and I and after booking with the venue the actual treatments that we required, I rang up the day before to confirm the timings of the day. It was confirmed that we would both receive treatments at 12.00 and 4.00 pm and be able to take part in the Aqua aerobics at 11.00 am, we were very surprised to find when we arrived they had one of us having a treatment at 11 and the next one at 12. When I stated that I had confirmed only the day before the timings of the treatments were 12 and 4, I was informed that there was nothing that could be done and I could either have the appointment at 11.00 or not have it and just have one treatment during the day. I was told that I had 3 minutes to make up my mind or lose the treatment slot. I was then ushered away into the treatment room where I was expecting a Hot Stone Massage but received a basic massage (although very good it was not what I was expecting). This went straight into a facial (very good and relaxing). I then had to ask for a robe and slippers before leaving the room. My daughter and I were not given a tour of the facilities at any time and at no point did anyone apologise for the mix up or offer so much as a cup of coffee!!!! We have been to several spas before and the therapists who gave the treatment were very good, the reception staff left a lot to be desired!!!

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Verified review Visited November 2016
Posted 2 weeks ago
Relaxing and enjoyable

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Verified review Visited November 2016
Posted 2 weeks ago
Lovely relaxing day

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Verified review Visited November 2016
Posted 3 weeks ago
I went for a Escape Relax and Refresh Spa Day and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 4 weeks ago
Lovely setting and environment. Didn't realise that there wasn't a jacuzzi in the spa, which we do really like normally. Was still a great spa experience, very good value.

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Verified review Visited October 2016
Posted 1 month ago
I went for a Escape Luxury Spa Day and have awarded it 3 stars.

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Verified review Visited October 2016
Posted 1 month ago
I went for a One Night Celebration Spa Escape and have awarded it 3 stars.

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Verified review Visited October 2016
Posted 1 month ago
Hi there, me & my friend have booked for a dip&dine spa day & a escape spa day. We look forward to go as it looks nice. They were very helpfull to change our Appointment to a different date we can both make it. My friend has booked a backmassage.

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Verified review Visited September 2016
Posted 2 months ago
I went for a One Night Rejuvenate Spa Break and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 2 months ago
I went for a One Night Rejuvenate Spa Break and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 2 months ago
I went for a Escape Relax and Refresh Spa Day and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 2 months ago
Booked the afternoon tea experience. Pool sauna and steam rooms were lovely. Ice room was great and a novel idea.
Booked the hot stone massage for an hour. It was nice but only lasted 40 minutes including one stroke of body brushing. Received a phone call the day before saying there was 25% off any extra treatments. When we got there my friend asked the price for a file and polish. One lady said it was £20 with an extra 25% off. When she booked it a little while later another lady said £20 was due as this was the discounted price. I would suggest you see a price list so you know exactly what you're paying for.
Afternoon tea was in the bar area. We were looked after and the food was very nice.

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Verified review Visited August 2016
Posted 3 months ago
The spa treatments and spa relaxation areas were excellent and so we're the staff. However the pool and sauna area was rather tired looking and could have been cleaner, there was mud on the floor. The lunch was very mediocre.

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Verified review Visited August 2016
Posted 3 months ago
Good value and friendly staff. Enjoyed the afternoon tea which was just the right amount.

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Verified review Visited July 2016
Posted 4 months ago
I went for a Escape Relax and Refresh Spa Day and have awarded it 4 stars.

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Verified review Visited July 2016
Posted 4 months ago
Really enjoyed the overall day, we had the deep tissue massage which was relaxing but I paid for 30 minutes and it lasted 20. Although the rest of the day was good, facilities were great, staff were helpful and the building was clean.

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Verified review Visited July 2016
Posted 4 months ago
Great pool, nice and long to swim lengths. Staff very nice and helpful. Nice light lunch. Sauna out of order and changing rooms a bit smelly but overall good.

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Verified review Visited June 2016
Posted 5 months ago
The whole seting of Macdonald Spa is fanatstic and beautiful surroundings. We had a very relaxing day, lunch and spa tretment.Great value for money. My only complaint was that most of the lockers were not working properly but this was being dealt with.

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