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Venue rating

4.2

302 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at The Macdonald Hill Valley Hotel, Golf & Spa
The Spa at The Macdonald Hill Valley Hotel, Golf & Spa
Macdonald Hill Valley Hotel, Golf & Spa,
Tarporley Road, Whitchurch, Shropshire, SY13 4HA
United Kingdom

Hotel Spa

The Spa at The Macdonald Hill Valley Hotel, Golf & Spa
Macdonald Hill Valley Hotel, Golf & Spa,
Tarporley Road, Whitchurch, Shropshire, SY13 4HA
United Kingdom

Opening hours

Mon - Fri 6:30 am - 10:00 pm
Sat - Sun 7:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Hill Valley Hotel, Golf & Spa part of Macdonald Hotel & Resorts

Calming natural tones, soft music and the gentle fragrance of essential oils pervade our 8 treatment rooms and candlelit Relaxation Suite. Wrapped in a fluffy bathrobe and slippers, you will be transported to a timeless zone of tranquillity and relaxation as you sample full body pampering.

A visit to The Spa at The Macdonald Hill Valley Hotel, Golf and Spa is a treat for both body and mind. Enjoy a leisurely swim in the sparkling waters of our 20m heated indoor pool, or simply lie back and enjoy the parkland views from a poolside lounger as you relax. Our air-conditioned gym boasts the latest cardiovascular Technogym equipment; after your workout, visit the thermal suite, or retreat to the candlelit hush of our treatment room, where trained therapists work their magic on your body, mind and spirit with spa and beauty treatments designed to relax and uplift you.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 302 reviews

5 stars 121
4 stars 118
3 stars 45
2 stars 13
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (32)
  • Body Treatments (1)
  • Body Wraps (4)
  • Cellulite Treatments (6)
  • Rasul and Mud Treatments (30)
  • Steam and Sauna Therapy (30)
  • Face
  • Facials (72)
  • Facials - Men's (11)
  • Fitness
  • Golf (3)
  • Swimming (37)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (94)
  • Foot Massage (22)
  • Hot Stone Massage (27)
  • Indian Head Massage (2)
  • Lava Shells Massage (1)
  • Sports Massage (4)
  • Therapeutic Massage (46)
  • Nails
  • Manicure (35)
  • Pedicure (48)
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Verified review Visited December 2016
Posted 1 day ago
I went for a Escape Luxury Afternoon Tea Spa Day and have awarded it 4 stars.

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Verified review Visited December 2016
Posted 3 days ago
This was a relaxing birthday treat from my daughter, only we were not that relaxed. The spa was noisy in the lounge and relaxation areas so we could not relax and enjoy. The spa changing area was far too small and could not cater for more than 4 people and then it was like draughty moving around each other. The changing area floor was littered with people's dirty towels, dressing gowns and discarded slippers as well as an empty glass bottle and its cork.

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Verified review Visited November 2016
Posted 1 week ago
Really enjoyed our afternoon tea spa day with hot stones massage. Just a couple of things - the spa is on a lower level to the hotel and no lift. The spa lounge was up three small flights of stairs. My 82 year old mum managed fine as no mobility issues - we just took our time. Also we ordered our afternoon tea for 3.00pm and it took two visits to reception (phone not working in spa lounge) for it to arrive at 3.35pm. No pots of tea - just told to help ourself to complimentary tea/coffee but there was no milk! There had been in the morning. If the glasses of fizz hadn't materialised I would not have been happy as I couldn't have been bothered to trek to reception again!

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Verified review Visited November 2016
Posted 2 weeks ago
I went for a One Night Escape and Play Spa Break and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 2 weeks ago
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Verified review Visited November 2016
Posted 3 weeks ago
I went for a One Night Rejuvenate Spa Break and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 3 weeks ago
Would never book via Last Minute again. Arrived at the hotel only to be advised I had no booking on the system after various phone calls from the hotel who were very helpful the hotel moved me to a sister hotel 15 miles away!

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Verified review Visited November 2016
Posted 3 weeks ago
Amazing experience. Cosy warm and lovely helpful staff. Only thing it doesn't have a jucuzzi but apart from that excellent.

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Verified review Visited November 2016
Posted 4 weeks ago
My only gripe is that the bed I had my massage has no face hole I had to put my head between a gap of the bed and after 20 min deep tissue it did hurt for a spa there beds should be better last time I came there was a face hole and everything was perfect. Afternoon tea was fantastic this time can't complain was beautiful. Sauna wasn't working also didn't ruin our day but was 2 little niggles on out ever all experimace

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Verified review Visited November 2016
Posted 4 weeks ago
Good massage, staff working hard and professional. Sauna not working and pool fairly basic. There were lots of families with children playing so not very calm atmosphere.

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Verified review Visited October 2016
Posted 1 month ago
Our treatment - rhassoul mud - was really nice and was a memorable experience. However during our visit the rock sauna use was limited due to damage and the steam sauna was not working at all. Even though strawberry and cream were included in our package, they could not serve it after making us wait for 40 minutes in the break out area. More precision and attention to a higher level client service would make me think to return to the spa.

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Verified review Visited October 2016
Posted 1 month ago
The gym is well equipped and was quiet on a Saturday. The Bento box lunch was fine and the pool area ok but disappointed both the sauna and experience shower were not working. Spa lounge is 4 flights of stairs away from the Spa, very disjointed. Staff not attentive at all and had to find someone when 30 mins after treatment booked time we had not been called. Trying to get lunch and drinks in lounge was similarly hard. Treatment was a DIY affair, not made clear on website of hotel or Treatwell.

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Verified review Visited October 2016
Posted 1 month ago
Good value when booked with deal £25 each
Reasonable for what you get
Normally around £50 for ruscal spa (self service) - I think that would be too expensive

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Verified review Visited October 2016
Posted 1 month ago
Customer service was not great

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Verified review Visited October 2016
Posted 1 month ago
Fabulous!! Spa facilities were great. Unfortunately steam room not working in oool area. Spa staff wonderful will definitely return

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Verified review Visited October 2016
Posted 1 month ago
I booked this spa day as a surprise for my best friends 30th. We both thouroughly enjoyed it. The hotel is beautiful, set in lovely surroundings. It's very clean & the staff are lovely.
The Spa package was a very good offer. The Staff were very helpful & nothing was too much trouble for them. The Only disappointing part was that on that particular day the steam room was not working but it was being fixed the next day. A truly relaxing day throughout & would definitely visit again or at another of their venues. Would also definitely use treatwell too.

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Verified review Visited October 2016
Posted 1 month ago
Having visited this spa before I knew we would have a great time. I've given it 4stars because of the treatments ... lack of communication from the therapist (my massage was more of a rub I asked for medium)

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Verified review Visited October 2016
Posted 1 month ago
The spa day was amazing value for money. Even though some of the treatments felt slightly rushed you can't fault the price! The venue could have done with being slightly less busy but apart from that it was perfect and all the staff were lovely. Would definitely go again.

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Verified review Visited October 2016
Posted 1 month ago
Steam room wasnt in use, but wasnt informed on this when they took us around to show us where everything was, apart from that, everything was perfect and peaceful.

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Verified review Visited October 2016
Posted 1 month ago
Very friendly and polite staff.excellent treatments and facilities.definately recommend to anyone looking for a good pamper

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