Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.1

111 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Book now
Group booking enquiry?
Please select the service you’d like to book.
The Spa at The Macdonald Frimley Hall Hotel & Spa
The Spa at The Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Hotel Spa

The Spa at The Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:30 pm
Sat - Sun 9:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Frimley Hall Hotel & Spa part of Macdonald Hotel & Resorts

The Spa at The Macdonald Frimley Hall Hotel provides some of the finest facilities in the area, perfect for relaxing after a hard day’s work or play.

The Spa is an idyllic sanctuary in which to de-stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light, and listen to natural sounds whilst the finest of products are applied by our professionally trained therapists.

We have carefully selected skincare house Elemis to ensure your spa experience provides the very best in treatment technology and product quality. Surrender to your personal beauty therapist by reserving some time and allowing her to create a sequence of therapies and treatments to suit your immediate needs.

See more

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 111 reviews

5 stars 34
4 stars 47
3 stars 22
2 stars 6
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (14)
  • Body Treatments (9)
  • Steam and Sauna Therapy (23)
  • Face
  • Facials (37)
  • Facials - Men's (4)
  • Fitness
  • Personal Training (1)
  • Swimming (26)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (45)
  • Foot Massage (3)
  • Hot Stone Massage (15)
  • Therapeutic Massage (25)
  • Nails
  • Manicure (22)
  • Pedicure (21)
Show more
Verified review Visited November 2016
Posted 6 days ago
The day at the spa was lovely, the facilities were very good, I think the steam room could have done with a bit more essence in the steam some menthol or lavender perhaps, but otherwise it was lovely. The staff were very professional and curtious, the afternoon tea in the hotel was beautiful and so filling, I would go back for the tea again. All in all a very good experience.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 3 weeks ago
Everything very nice, but changing room, showers not sufficient for numbers. One loo flush broken. A hot tub would have been good. But a lovely day.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 4 weeks ago
The spa is quite small but the best thing about this spa is the staff. They were so friendly and nothing was too much trouble. The lunch was fantastic, a tasty wrap, salad, fruit, a divine chocolate brownie and a lovely glass of prosecco. The massage was the best I've ever had. Will definitely be back.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 1 month ago
Amazing spa, staff very friendly and polite! Venue was clean and tidy. Great experience.. Must go again!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2016
Posted 1 month ago
The Hotel and Spa were really lovely but, as it was half term, the swimming pool had a lot of children in it by about 4pm so was not what you could really call relaxing.

The staff were all friendly and helpful, although I had had trouble booking the treatments themselves some 3 weeks prior.

The dinner was lovely but the breakfast was a little less successful as there did not appear to be anyone checking to see if things ran out. Therefore, several times guests had to ask for things to be replenished.

Over all, though, we had a lovely time and would recommend it.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2016
Posted 1 month ago
Lovely hotel. Massage was good. Nice lunch and overall good value.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 2 months ago
The hotel itself was lovely, old beautiful building and clean. Reception staff weren't overly smiley, but fine. Dinner on the first night was great - the food is fab, but the service was slow. It took 2.5rs for dinner for 2x people. We had lots to chat about but it was notably slow.
The spa isn't really a spa at all, it's a separate building with a small hotel gym and a pool. The pool was fine but the poolside shower area, steam room etc all need a really good clean! The steam room needs some nice smelling scent in it as the 'natural' scent was one of stale, slightly fishy aroma... Not nice. The drain in the steam room was foul and the floor not great esp when you are in a swimsuit and bare feet. The pool itself doesn't have a big area around it, although there are 4-5 loungers, it's fine. There was gum stuck to one side of the little table which was a bit grim. As I said, the whole pool, steam rooms etc just needs a really good scrub.
The treatments were very good but the facial was a bit mechanical rather than really relaxing. The massage as excellent.
Getting to book treatments was an utter nightmare however - I think it took me 11x calls in the end!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 2 months ago
The staff was the best thing about our weekend stay; they all made sure we were looked after - thank you! The spa treatments were lovely as well, had a very good massage and facial treatments. The pool is big enough for a good swim and didn't feel crowded at any point; however, the sauna and steam rooms are quite small

The hotel itself could really use a refurb; the carpets are quite old in certain places; and the restaurant does not have a pleasant atmosphere. I appreciate that this may be used as a conference room at times, but the spotlights in the ceiling and bare walls do not create a nice dinner environment. We ended up having our dinner in the lounge room opposite to the restaurant on the second night, which was more pleasant.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 2 months ago
Best massage I have received in a long time

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 2 months ago
I went for a Escape Luxury Spa Day and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 2 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
The hotel is beautiful and easy to get to from SW London. The staff were wonderful and polite, always doing their best to help. The dinner and breakfast were lovely too, the room service meals a bit plain, particularly for the price. However before our arrival we weren't notified of weddings that were taking place at the hotel on both days. The weddings guests totally dominated the hotel such that other guests couldn't get to the hotel bar, get through the entrance to the hotel or sit in the garden without being surrounded by noisy guests and music. Room service and dinner took far too long because staff were stretched. The spa's air conditioning had broken and although they had brought in temporary cooling units, it was far too hot to be enjoyable so we sat in the garden instead (surrounded by wedding prep or guests).

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
This is my third visit to the spa and my only critisism is that there were children in the pool after 10am when it clearly states that children are only allowed in before 10am and after 3pm. The staff are friendly and the afternoon tea was delicious.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
We had a bit of a disappointing experience, which was a massive shame as it was our anniversary treat.

The good bits : the quality of the massage was very good and really enjoyable and relaxing. The downside was that the oils used smelt pretty unpleasant later on. It smelt like when you've been in a very oily chip shop, and your clothes have that small to them. I think the spa just needs to use higher quality oils for its massage treatments, so you go away smelling amazing.

The pool was nice enough, but on such a boiling hot day I think it would have been good to have the doors to outside open. The downside to the pool area is that there are big gaps around the door to the steam room, so the steam just spills out of the steam room and into the pool room, making the steam room ineffective. The sauna was fine.

We didn't stay overnight in the hotel, but our impressions were that it was a dated, run down, understaffed building, that just seemed a depressing place to work, unloved and uncared for. It took too long to find staff on reception or in the restaurant, and we had to go from room to room trying to find someone to assist us. We didn't really feel very welcome or bothered about.

The champagne afternoon tea was ok but the scones seemed a little stale. The other cakes were totally fine, and the sandwiches basic but ok. The champagne didn't seem of a very nice quality at all, and no one came to offer us any boiling water to top the tea up. There were so many missed opportunities to make this a really nice experience, and it was just sad and disappointing, we were very keen to leave.

Overall, this amazing building in a beautiful setting has so much potential, but is dated, sad and underwhelming, verging on frustrating.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
Very good

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 4 months ago
As a group of 4 ladies we all had a brilliant time. Staff were very helpful and friendly and the atmosphere very relaxed. Excellent value for money.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 4 months ago
Amazing

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 4 months ago
Amazing

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 4 months ago
Good value for money, good food, amazing treatment and the spa facilities were brilliant. Only wish the steam room was working

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 5 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 4 stars.

Comment

Be the first to comment on this review

Cancel
Show earlier reviews