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Venue rating

4.0

105 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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The Spa at The Macdonald Frimley Hall Hotel & Spa
The Spa at The Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Hotel Spa

The Spa at The Macdonald Frimley Hall Hotel & Spa
Macdonald Frimley Hall Hotel and Spa,
Lime Avenue (Off Portsmouth Road), Camberley, Surrey, GU15 2BG
United Kingdom

Opening hours

Mon - Fri 9:00 am - 9:30 pm
Sat - Sun 9:00 am - 9:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Frimley Hall Hotel & Spa part of Macdonald Hotel & Resorts

The Spa at The Macdonald Frimley Hall Hotel provides some of the finest facilities in the area, perfect for relaxing after a hard day’s work or play.

The Spa is an idyllic sanctuary in which to de-stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light, and listen to natural sounds whilst the finest of products are applied by our professionally trained therapists.

We have carefully selected skincare house Elemis to ensure your spa experience provides the very best in treatment technology and product quality. Surrender to your personal beauty therapist by reserving some time and allowing her to create a sequence of therapies and treatments to suit your immediate needs.

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 105 reviews

5 stars 32
4 stars 43
3 stars 22
2 stars 6
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (14)
  • Body Treatments (9)
  • Steam and Sauna Therapy (22)
  • Face
  • Facials (35)
  • Facials - Men's (4)
  • Fitness
  • Personal Training (1)
  • Swimming (25)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (45)
  • Foot Massage (3)
  • Hot Stone Massage (12)
  • Therapeutic Massage (22)
  • Nails
  • Manicure (22)
  • Pedicure (20)
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Verified review Visited September 2016
Posted 1 day ago
The hotel itself was lovely, old beautiful building and clean. Reception staff weren't overly smiley, but fine. Dinner on the first night was great - the food is fab, but the service was slow. It took 2.5rs for dinner for 2x people. We had lots to chat about but it was notably slow.
The spa isn't really a spa at all, it's a separate building with a small hotel gym and a pool. The pool was fine but the poolside shower area, steam room etc all need a really good clean! The steam room needs some nice smelling scent in it as the 'natural' scent was one of stale, slightly fishy aroma... Not nice. The drain in the steam room was foul and the floor not great esp when you are in a swimsuit and bare feet. The pool itself doesn't have a big area around it, although there are 4-5 loungers, it's fine. There was gum stuck to one side of the little table which was a bit grim. As I said, the whole pool, steam rooms etc just needs a really good scrub.
The treatments were very good but the facial was a bit mechanical rather than really relaxing. The massage as excellent.
Getting to book treatments was an utter nightmare however - I think it took me 11x calls in the end!

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Verified review Visited September 2016
Posted 2 days ago
The staff was the best thing about our weekend stay; they all made sure we were looked after - thank you! The spa treatments were lovely as well, had a very good massage and facial treatments. The pool is big enough for a good swim and didn't feel crowded at any point; however, the sauna and steam rooms are quite small

The hotel itself could really use a refurb; the carpets are quite old in certain places; and the restaurant does not have a pleasant atmosphere. I appreciate that this may be used as a conference room at times, but the spotlights in the ceiling and bare walls do not create a nice dinner environment. We ended up having our dinner in the lounge room opposite to the restaurant on the second night, which was more pleasant.

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Verified review Visited September 2016
Posted 1 week ago
Best massage I have received in a long time

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Verified review Visited September 2016
Posted 2 weeks ago
I went for a Escape Luxury Spa Day and have awarded it 3 stars.

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Verified review Visited September 2016
Posted 3 weeks ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 3 stars.

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Verified review Visited August 2016
Posted 4 weeks ago
The hotel is beautiful and easy to get to from SW London. The staff were wonderful and polite, always doing their best to help. The dinner and breakfast were lovely too, the room service meals a bit plain, particularly for the price. However before our arrival we weren't notified of weddings that were taking place at the hotel on both days. The weddings guests totally dominated the hotel such that other guests couldn't get to the hotel bar, get through the entrance to the hotel or sit in the garden without being surrounded by noisy guests and music. Room service and dinner took far too long because staff were stretched. The spa's air conditioning had broken and although they had brought in temporary cooling units, it was far too hot to be enjoyable so we sat in the garden instead (surrounded by wedding prep or guests).

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Verified review Visited August 2016
Posted 1 month ago
This is my third visit to the spa and my only critisism is that there were children in the pool after 10am when it clearly states that children are only allowed in before 10am and after 3pm. The staff are friendly and the afternoon tea was delicious.

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Verified review Visited August 2016
Posted 1 month ago
We had a bit of a disappointing experience, which was a massive shame as it was our anniversary treat.

The good bits : the quality of the massage was very good and really enjoyable and relaxing. The downside was that the oils used smelt pretty unpleasant later on. It smelt like when you've been in a very oily chip shop, and your clothes have that small to them. I think the spa just needs to use higher quality oils for its massage treatments, so you go away smelling amazing.

The pool was nice enough, but on such a boiling hot day I think it would have been good to have the doors to outside open. The downside to the pool area is that there are big gaps around the door to the steam room, so the steam just spills out of the steam room and into the pool room, making the steam room ineffective. The sauna was fine.

We didn't stay overnight in the hotel, but our impressions were that it was a dated, run down, understaffed building, that just seemed a depressing place to work, unloved and uncared for. It took too long to find staff on reception or in the restaurant, and we had to go from room to room trying to find someone to assist us. We didn't really feel very welcome or bothered about.

The champagne afternoon tea was ok but the scones seemed a little stale. The other cakes were totally fine, and the sandwiches basic but ok. The champagne didn't seem of a very nice quality at all, and no one came to offer us any boiling water to top the tea up. There were so many missed opportunities to make this a really nice experience, and it was just sad and disappointing, we were very keen to leave.

Overall, this amazing building in a beautiful setting has so much potential, but is dated, sad and underwhelming, verging on frustrating.

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Verified review Visited August 2016
Posted 1 month ago
Very good

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Verified review Visited July 2016
Posted 1 month ago
As a group of 4 ladies we all had a brilliant time. Staff were very helpful and friendly and the atmosphere very relaxed. Excellent value for money.

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Verified review Visited July 2016
Posted 2 months ago
Amazing

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Verified review Visited July 2016
Posted 2 months ago
Amazing

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Verified review Visited July 2016
Posted 2 months ago
Good value for money, good food, amazing treatment and the spa facilities were brilliant. Only wish the steam room was working

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Verified review Visited June 2016
Posted 3 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 4 stars.

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Verified review Visited May 2016
Posted 3 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 4 stars.

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Verified review Visited May 2016
Posted 4 months ago
I went for a Escape Luxury Spa Day and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 4 months ago
I went for a One Night Rejuvenate Spa Break and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 5 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 5 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 5 months ago
We had a lovely day and the afternoon tea was incredible! Really lovely friendly staff thank you for a great day.

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