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Venue rating

4.4

117 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Macdonald Craxton Wood Hotel & Spa
Macdonald Craxton Wood Hotel & Spa
Macdonald Craxton Wood Hotel,
Parkgate Road, Ledsham, Chester, CH66 9PB
United Kingdom

Hotel Spa

Macdonald Craxton Wood Hotel & Spa
Macdonald Craxton Wood Hotel,
Parkgate Road, Ledsham, Chester, CH66 9PB
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Macdonald Craxton Wood Hotel & Spa part of Macdonald Hotel & Resorts

Vital Beauty at Macdonald Craxton Wood Hotel is the place for you to lose your stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light. Listen to natural sounds while the finest of products are applied by our professionally trained therapists. We have carefully selected our skincare house Elemis to ensure your Spa is the very best in treatment technology and product advancement.

Surrender to your personal beauty therapist by reserving time and allow her to create a sequence of therapies and treatments to suit your immediate needs. The following treatments and therapies have been created to assist in restoring balance and well-being in your life. To ensure we have the time to look after you we would recommend you phone us so we can reserve a treatment room exclusively for you.

The Macdonald Craxton Wood is only 20 minutes drive from the City of Chester with its wealth of historical architecture and Roman Walls, great selection of shops and boutiques and river cruises - worth a visit! The Cheshire Oaks designer outlet is nearby and the hotel offers guests a 10% discount voucher. The Wirral countrypark is on the doorstep for those who love the great outdoors - plenty of walks, cycle routes and nature! Chester Zoo is close by...one of the UK's finest zoos and a great day out!

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Services

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Comments

Reviews (written by customers after their visit)

4.4

Chain rating

Based on 117 reviews

5 stars 59
4 stars 40
3 stars 13
2 stars 4
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Backcials (1)
  • Body Exfoliation Treatments (22)
  • Body Treatments (7)
  • Cellulite Treatments (1)
  • Heat Treatments (4)
  • Rasul and Mud Treatments (5)
  • Steam and Sauna Therapy (44)
  • Face
  • Eye Treatments (1)
  • Facials (40)
  • Men's Facial (1)
  • Fitness
  • Aerobics (3)
  • Swimming (34)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (51)
  • Indian Head Massage (1)
  • Stone Massage Therapy (13)
  • Therapeutic Massage (18)
  • Nails
  • Manicure (21)
  • Pedicure (16)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 2 hours ago
This was my second visit to Craxton Wood and it was as good as I remembered. The spa is new and modern, the food was lovely (service is a little slow but we were relaxed so didn't mind), and the staff were very friendly. The two relaxation rooms are a highlight, we spent ages snuggled under blankets reading. There's no jacuzzi but the pool is a decent size so you can have a proper swim. My massage was also very good. I've already booked my next visit - an overnighter this time.

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Verified review Visited February 2016
Posted 1 day ago
Really lovely spa, better than expected. Very clean and good treatments.
Two course meal that was included was also nice and good value overall.

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Verified review Visited January 2016
Posted 1 week ago
I went for a One Night Rejuvenate Spa Break and have awarded it 4 stars.

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Verified review Visited January 2016
Posted 1 week ago
The venue was beautiful and naturally relaxing. The back massage was not 30 minutes. I was in there for just about 20 and everything felt very rushed. My friend had a facial and said that was great though. We both had a manicure, the polish came off my nails the next day so i was not impressed with that. Very clean, some facilities like one of the foot spas was broken. The food is very pricey so i would suggest you try and get a package that includes something. I would perhaps return but most certainly have different treatments. Have been to much better spas!

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Verified review Visited January 2016
Posted 1 week ago
I went for a Thermal Experience and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 2 weeks ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 4 stars.

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Verified review Visited January 2016
Posted 2 weeks ago
me and my friend went for a teat and we arrived at 9.30am and left at 7.30pm we had two treatments and had an absolutely lovely day thank you.

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Verified review Visited January 2016
Posted 2 weeks ago
I went for a Girls Day Out Spa Day and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 4 weeks ago
This was bought as a birthday surprise for my mum, we had a fantastic girly day. The day started with a tour of the facilities, then we spent a few hours enjoying all of the thermal spa and swimming pool (aroma steam room, sauna, foot spa, ice) we had arrived on a quiet day so had the facilities all to our selves our own private spa. Next we had lunch which was two courses of our choosing there was only a small selection to choose from but adequate. After lunch we spent a some time in the tranquility room to relax before going for our treatments. The treatments were 5 star our therapists were extreamly skilled and very attentive. Then it was off to the garden room for some fruit tea/ water and fruit. An amazing day will definitely be booking again.

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Verified review Visited November 2015
Posted 1 month ago
Six of us enjoyed a perfect spa day. The staff were friendly and knowledgeable and everywhere was immaculate. We were also given robes , slippers and lockers for the day at no extra charge.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Pink Friday Exclusive 50% off Spa Day Incl. 2 Treatments and Lunch and have awarded it 4 stars.

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Verified review Visited December 2015
Posted 1 month ago
I went here for a birthday treat with my sister and couldn't fault it. The spa has recently has a re-furb & is great. The facilities are brilliant with lots of rooms & sauna's/steam rooms/showers/foot spas to try which are just for the use of spa guests, sharing the pool with the hotel guests. I had the back massage & file & polish which were great & the staff really friendly. Lunch & a glass of fizz were included & were great value, we were that full we had to wait awhile before swimming!! Would definitely recommend it. Great value for money!

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Verified review Visited December 2015
Posted 2 months ago
I went for a Dreamy Rasul Spa Day and have awarded it 5 stars.

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Verified review Visited November 2015
Posted 2 months ago
My friend & I boked our spa day last minute for a girlie carch-up. We had an amazing time very relaxing the back massage was heaven, the staff were very friendly & helpful all day, we managed to switch off & totally relax. Good value for money would definately return. My only grumble is that tea/coffee are very expensive.

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Verified review Visited November 2015
Posted 2 months ago
I went for a One Night Celebration Spa Escape and have awarded it 3 stars.

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Verified review Visited November 2015
Posted 2 months ago
A very busy venue, staff unable to give an attentive service, treatments booked for 3pm arrived at venue around 12 got checked in with out too much hassle then sat down at table to complete forms and forgotten about. Around 1pm we must of ordered food, had to ask for a drink as none was offered even though included in the price, leisure manager did apologies at the time. After we eat and now 2pm went to find staff to ask if we could use leisure facilities, leisure manager apologised for having to wait so long and offered us both a free glass of wine after treatments. However by the time we had our treatments and returned the leisure manager was not there. Spa facilities were however very good and the therapist also very good. I did enjoy the day feeling relaxed but slightly annoyed due to the fact from the point of arriving to the point of leaving I had to chase staff a number of times for what I would call the basics of customer care.

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Verified review Visited November 2015
Posted 2 months ago
very good nice time

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Verified review Visited November 2015
Posted 2 months ago
What a lovely spa day! Perfect from start to finish, so many facilities to choose from, staff were lovely and couldn't do enough for you a part from one lady on reception who didn't smile once although they did seem slightly understaffed. Rasul treatment was lovely, something a bit "different" from the usual massage my partner and I have. Lunch was ok, not much choice so we both had soup from the starters with extra bread. I left my necklace in my dressing gown pocket and they went out of their way to look for it after I left which was really nice, they found it for me too!! Such good customer service. Would return tomorrow without a doubt - so relaxing - keep up the good work guys!! X

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Verified review Visited October 2015
Posted 3 months ago
Rasul treatment wasnt what we expected, as would have been good to know it wasnt a staff administered treatment like you expect at a spa. Extra facial treatments we booked were amazing as usual though, the elemis trained staff are great here!

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Comments

2 months ago
Dear Hazel,
Thank you for taking your time to review our spa venue. I hope that the rasul mud treatment was throughly enjoyable for yourself and your guest. I am pleased to hear that we exceeded your expectations with our spa therapists and will be passing on your wonderful comments to the team.
Manny thanks,
Stephanie Parry.
Spa manager.

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Verified review Visited October 2015
Posted 3 months ago
Great value for money,
Beautiful spa facilities, and spacious rooms.
Delicious 3 course evening meal, and breakfast the next day!
Shame about the service in the spa diner.
1 person serving for a full restaurant. Long wait for food and it was an awful wrap as well.
Apart from that hiccup it was an enjoyable weekend.

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Comments

2 months ago
Dear Guest,
Thank you for taking your time to review our venue. I am disappointed to hear that our spa food service was not up to satisfactory standards that we as a company strive to meet at all times, I will be passing on your comments to our head chef and hope that this will not effect your decision in returning to our venue.
Best wishes,
Stephanie Parry.
Spa manager.

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