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Venue rating

4.2

148 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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The Spa at The Macdonald Craxton Wood Hotel & Spa
The Spa at The Macdonald Craxton Wood Hotel & Spa
Macdonald Craxton Wood Hotel,
Parkgate Road, Ledsham, Chester, CH66 9PB
United Kingdom

Hotel Spa

The Spa at The Macdonald Craxton Wood Hotel & Spa
Macdonald Craxton Wood Hotel,
Parkgate Road, Ledsham, Chester, CH66 9PB
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

The Spa at The Macdonald Craxton Wood Hotel & Spa part of Macdonald Hotel & Resorts

The Spa at The Macdonald Craxton Wood Hotel is the place for you to lose your stress and invest in yourself. Relax in one of our beauty treatment rooms, illuminated only by candle light. Listen to natural sounds while the finest of products are applied by our professionally trained therapists. We have carefully selected our skincare house Elemis to ensure your Spa is the very best in treatment technology and product advancement.

Surrender to your personal beauty therapist by reserving time and allow her to create a sequence of therapies and treatments to suit your immediate needs. The following treatments and therapies have been created to assist in restoring balance and well-being in your life. To ensure we have the time to look after you we would recommend you phone us so we can reserve a treatment room exclusively for you.

The Macdonald Craxton Wood is only 20 minutes drive from the City of Chester with its wealth of historical architecture and Roman Walls, great selection of shops and boutiques and river cruises - worth a visit! The Cheshire Oaks designer outlet is nearby and the hotel offers guests a 10% discount voucher. The Wirral countrypark is on the doorstep for those who love the great outdoors - plenty of walks, cycle routes and nature! Chester Zoo is close by...one of the UK's finest zoos and a great day out!

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 148 reviews

5 stars 67
4 stars 55
3 stars 16
2 stars 9
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (1)
  • Body Exfoliation Treatments (33)
  • Body Treatments (10)
  • Cellulite Treatments (1)
  • Rasul and Mud Treatments (9)
  • Steam and Sauna Therapy (55)
  • Face
  • Facials (57)
  • Facials - Men's (3)
  • Fitness
  • Aerobics (3)
  • Swimming (46)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (66)
  • Hot Stone Massage (23)
  • Indian Head Massage (1)
  • Therapeutic Massage (28)
  • Nails
  • Manicure (31)
  • Pedicure (28)
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Have you been here? Write a review
Verified review Visited September 2016
Posted 3 days ago
I went for a Escape Select Spa Day and have awarded it 4 stars.

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Verified review Visited June 2016
Posted 2 weeks ago
I went for a One Night Celebration Spa Escape and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 2 weeks ago
I went for a One Night Rejuvenate Spa Break and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 3 weeks ago
After visiting Craxton twice before and being really impressed, after this latest trip we've decided we probably wont return. The facilities are really beautiful and everything you would want from a spa (apart from the toilet in reception, which is loose from the wall and feels like its going to fall off when you sit on it) The management of it was somewhat lacking on the day of our visit, and leading up to it. From day one I had trouble contacting and getting a return phone call or email from Charlotte who manages bookings, after about 5 or 6 attempts I finally got through, it took a couple of days of 'she will call you back'. She didn't.

On arrival, we were given robes and towels yet no slippers (as stated in my paperwork) so I was barefoot all day. I was looking forward to my hot stones massage, which once begun was quite rough albeit with great technique: the masseuse brushed my body down with what felt like a wire brush, tipped cold oil onto me without warning and then applied lots of pressure without checking how I would like it done. It then appeared to be cut short, as the shoulders and chest were missed off. I've had the treatment many times before and always had that included.

Then it came to our lunch, although nice food and wine, it took hours. We were dining from around 2pm to just before 4pm and you could see that there just weren't enough staff as they were under so much pressure, trying their best. I had to cancel my desert through waiting far too long for it to arrive. We wanted to use the pool and relaxation facilities and time was running out so we decided to take our coffee outside to the rear of the spa; it was a sunny day and there were loungers there, however, they were filled by a few people who weren't even having a spa day, they had come in through the dining area wearing gym gear, then went out to the back and we watched them park up on the loungers, take a bottle of wine from their bag and sit there drinking it. There was limited room for spa goers because of them. We finally managed to move some free loungers so we could use the area and at this point families descended on the pool area and were making such a noise, any kind of relaxation impossible. Now we aren't against kids playing and having a good time but it sounded like we were sat at the side of the community swimming pool, not at a relaxing spa, which we had paid nearly £200 to be at. To avoid the noise, we shifted to the sauna and steam room, but it was so busy with families in the pool area we could still hear the screaming in there. We gave up.

Maybe the place was suffering from Bank Holiday Monday blues and was just too busy, or the spa is being compromised by sharing the facilities with gym memberships. Who knows. Either way we were left quite dissatisfied. At the beginning of the day we talked of coming back with our partners for an over night stay, at the end, not a chance sorry.

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Verified review Visited August 2016
Posted 3 weeks ago
I went for a One Night Celebration Spa Escape and have awarded it 3 stars.

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Verified review Visited August 2016
Posted 1 month ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 1 month ago
I went for a UK Spa Fortnight Exclusive 2 for 1 Spa Day Incl. Scrub and Mud Rasul and have awarded it 4 stars.

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Verified review Visited July 2016
Posted 1 month ago
I went for a UK Spa Fortnight Exclusive 2 for 1 Spa Day Incl. Scrub and Mud Rasul and have awarded it 4 stars.

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Verified review Visited July 2016
Posted 2 months ago
we were greeted by the spa manager, who was a little bit rude - she wouldn't book us in until we had sent our email conformation of price (even though a staff member told me when i called to book my treatments in said i didnt need to bring any conformation) luckily i had an email on my phone from lastminute,com, i tried to send the email to the spa manager however there is no signal in the spa so it wasnt sending through - she then said if i could sign up to the wifi so she could receive the email - and did not let us go into the spa until we had done this , this took an hour, i then informed her our treatment was at 11 as it was 11.05 - she said dont worry they wont mind (presuming this was the beauty therapists) we sat down as instructed and waited 45 minutes for somebody to collect us (as advised) nobody came until i asked, the therapists then apologised and sorted us out.
The spa itself was beautiful and really top spec, we enjoyed some lunch and relaxed in all the saunas & our treatment was amazing. I cannot fault the spa - i usually go to a different spa but i was really impressed by Craxton Wood & the value for money on the deal was better than anywhere else i have been.
It was just unfortunate that the Spa Manager put a downer on the whole experience (we soon forgot after our lunch & a swim though)

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Verified review Visited July 2016
Posted 2 months ago
Spa is beautiful but the treatments were very disappointing. Food was over priced and quality was lacking. Sorry - wouldn't recommend even with the offer we got. Took a lot of time to book, especially as the gentleman on reception originally put the phone down on me when he realised a client was on the line (he was mid a very personal discussion with a colleague).

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Verified review Visited July 2016
Posted 2 months ago
Facilities were all great. The place was clean and well laid out. My issue was with the treatments. Both of my 60 minute treatments were cut short, one to 50 mins and the other to 45. The facial was completed without any mention of the products that had been used or what was going to happen. Twice the therapist left me alone for at least 5 mins, presumably to allow the product to do its thing, but again, without any explanation as to what was happening. But worse than any of this was the fact that immediately prior to the facial the therapist had obviously had a cigarette break. The smell of smoke was quite overpowering generally, but no more so than on her hands which were immediately applied to my face. It was a most unpleasant experience.

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Verified review Visited June 2016
Posted 2 months ago
Everything was pretty average. Nothing outstanding. The staff were very accommodating and friendly.

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Verified review Visited June 2016
Posted 2 months ago
I went for a One Night Rejuvenate Spa Break and have awarded it 4 stars.

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Verified review Visited June 2016
Posted 2 months ago
Perfect

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Verified review Visited June 2016
Posted 2 months ago
I went for a One Night Indulge and Revitalise Spa Break and have awarded it 5 stars.

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Verified review Visited June 2016
Posted 3 months ago
I went for a Spring Sensation Spa Day and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 3 months ago
Very enjoyable & chilled day

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Verified review Visited May 2016
Posted 3 months ago
Lovely experience will come again

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Verified review Visited May 2016
Posted 4 months ago
Lovely staff and facilities. Really great atmosphere and the treatments were divine, I could feel my stress ebb away throughout the day .

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Verified review Visited April 2016
Posted 4 months ago
Spa treatment was amazing, though a little delayed starting, as the previous person was late, but it was one of the best massages I've ever had and my girlfriend said it was the best she's ever had. There were 2 large hen parties there when we were, so the spa and pool areas were quite busy. The facilities were really good, there was a herbal sauna which I've never seen before and an ice scrub barrel. One of the foot baths didn't work when my girlfriend tried it, but I'm not sure if that was because it was too full. The tour of the spa at the start was nice, but we felt that showing us inside the relaxation room stopped it being fully relaxing for those in there, as they keep getting interrupted by tours. It would have been better to just say this is the relaxing room when you get to the door without going in. There could be more chairs/loungers round the pool, as the pool was very busy when we were there. We bought lunch in the spa which was ok, but overpriced.

We should have been able to check in at 3pm, but when we went to check in at 4 the room still wasn't ready, so we waited in the bar and bought a drink (would have been nice if the drink was free, seeing as we should have been able to check into our room an hour ago, but it wasn't). There was no bar staff for about 10 minutes too, but he apologised for the wait when he got there, so we didn't mind that. We got into our room at half 4 which was clean and tidy. My girlfriend wasn't impressed with the fruit bowl, as it only had one strawberry, one plum, one banana, one apple and one tangerine, she thought there would have been more strawberries for our prosecco. The mirror in the bathroom is heated so it doesn't fog up, that was clever.

The evening dinner had VERY slow service, we got in at 8 and we finished at after 10, considering it wasn't busy as well was strange that food took so long. The starters and Mains were really enjoyable and tasty, my girlfriends desert was nice too. But my desert, the chocolate mouse, was terrible, it wasn't light and fluffy it was thick and lumpy.

Slept well, breakfast was great and good service. Checkout no problem.

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