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Venue rating

4.3

150 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Leisure & Spa at Aldwark Manor Golf & Spa Hotel
Leisure & Spa at Aldwark Manor Golf & Spa Hotel
Aldwark,
Near Alne, York, YO61 1UF
United Kingdom

Hotel Spa

Leisure & Spa at Aldwark Manor Golf & Spa Hotel
Aldwark,
Near Alne, York, YO61 1UF
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.3

Chain rating

Based on 150 reviews

5 stars 69
4 stars 53
3 stars 19
2 stars 5
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Aromatherapy Massage (55)
  • Back Facials (14)
  • Body Exfoliation Treatments (60)
  • Body Treatments (2)
  • Classic Facials (52)
  • Deep Tissue Massage (15)
  • Foot Massage (45)
  • Hand Massage (8)
  • Hot Stone Massage (1)
  • Indian Head Massage (32)
  • Manicure (42)
  • Pedicure (32)
  • Steam and Sauna Therapy (31)
  • Strength Training (1)
  • Swedish Massage (4)
  • Swimming (36)
  • Therapeutic Massage (49)
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Verified review Visited November 2018
Posted 2 weeks ago
The overall trip was lovely. Spa, treatments and staff were great. Evening meal was ok, staff were a bit vacant.

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Verified review Visited October 2018
Posted 1 month ago
The spa was amazing and really relaxing.
The only negative was that the lady on reception who signed us in Disney explain where anything was. We had to ask for robes, where to go for lunch and only found out about the relaxation rooms from speaking to another customer!

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Verified review Visited October 2018
Posted 1 month ago
Really disappointing experience, four of us booked a spa day to celebrate our friends’ baby shower hoping for a relaxing day but was far from it. Was told over the phone to check in from 10am and that we could book our treatments on arrival. Arrived shortly after 10 due to traffic and were rudely told by the receptionist that our treatments were at 10 and that we were late, so therefore our treatments would be cut short. Tried to explain what we were told over the phone, only to be told that no member of staff would give us that information and that all calls were recorded so they would listen back and check! No apology or acceptance that there could have been a misunderstanding, just made to feel it was our fault and we had therefore inconvenienced them. Treatment itself was lovely, although very rushed. Was taken back to the reception area after the treatment where we were told we would be shown around the facilities but no one bothered... tried to explain to reception staff that we were disappointed with the welcome we received, offered no apology again and were told the manager was out at another hotel so to email them and again made to feel it was our fault. When we did make it to the pool it was half closed off for baby swimming lessons and the tiny changing room was therefore packed. Barely any seating around the pool which resulted in other guests arguing as people’s stuff kept getting moved. Two members of our group are pregnant, yet no one offered up a space for them to sit so straight in the pool it was! Far too much chlorine in the jacuzzi so it was impossible to sit in. Lunch was a bento box with wrap - dry cous cous and limp salad, only ate it as we were so hungry. No one else was in the dining area even though we were told the spa was fully booked. You would think this would mean attentive service but the waiter kept disappearing and we kept having to ask for the bill. Overall not the day we were hoping for, only upsides were the relaxation area was empty and the pool area much quieter after lunch. Facilities look tired and in need of a good clean. Was really disappointed by the service we received, felt it was substandard and poor value for money, even with the treatwell deal. There are far better spas in the area, you would think therefore they would up their game especially with regards to customer service.

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Verified review Visited October 2018
Posted 1 month ago
Enjoyed a spa day for 2 on our trip to York, was pleased with everything we received would definitely return

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Verified review Visited October 2018
Posted 2 months ago
I went for a Your 2 from £114 Experience and have awarded it 5 stars.

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