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Venue rating

4.1

120 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Leisure & Spa at Crewe Hall
Leisure & Spa at Crewe Hall
Crewe Hall,
Weston Road, Crewe, Cheshire, CW1 6UZ
United Kingdom

Hotel Spa

Leisure & Spa at Crewe Hall
Crewe Hall,
Weston Road, Crewe, Cheshire, CW1 6UZ
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

4.1

Chain rating

Based on 120 reviews

5 stars 55
4 stars 40
3 stars 19
2 stars 2
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (6)
  • Body Exfoliation Treatments (32)
  • Body Treatments (1)
  • Steam and Sauna Therapy (19)
  • Face
  • Classic Facials (38)
  • Fitness
  • Running (1)
  • Swimming (28)
  • Tennis (1)
  • Massage
  • Aromatherapy Massage (35)
  • Deep Tissue Massage (7)
  • Foot Massage (27)
  • Hand Massage (5)
  • Indian Head Massage (17)
  • Swedish Massage (2)
  • Therapeutic Massage (33)
  • Nails
  • Manicure (19)
  • Pedicure (15)
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Verified review Visited May 2017
Posted 5 months ago
Treatment and therapist were excellent. Pool area nothing special, experience shower not working and not informed, jacuzzi closed for 'cleaning' middle of day, staff forgot to remove sign so it could be used again. Apparently there is a relaxation room which we were not told about, we asked where we could get a cup of tea, and told there was a vending machine but they had no milk so had to walk right through hotel in our brown dressing gowns and had to pay nearly £6 for 2 cups of tea. I booked this as a birthday gift for my 73 year old mum, the spa were short staffed and left her waiting in a walk through area for 40mins, she ended up having no treatment, I was promised a refund, they took my card details, 3 days later nothing and they will not reply to my emails and I'm unable to get through on the phone.
Very poor, would not visit or recommend again.

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Verified review Visited May 2017
Posted 6 months ago
Describe your visit to Leisure & Spa at Crewe Hall - excellent service the only fault I had was with the lunch time serving of food, due to quite a large number of worker who had obviously hired a conference room and came in the main dining restaurant to have lunch at the same time as the spa residence. So very overwhelming.

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Verified review Visited May 2017
Posted 6 months ago
Didn't get offered robes or slippers, had to ask twice. Didn't get no information regarding afternoon tea which was included in the package. My friend was pregnant and had to ask three times for them to refill the water, ended up walking out without any after waiting more than we should have.
Service not satisfactory and wont be coming back nor recommending.

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Verified review Visited April 2017
Posted 6 months ago
I don't write reviews on line

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Verified review Visited April 2017
Posted 7 months ago
Lovely day , could not fault except changing room a bit small. Would go again

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