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Venue rating

4.2

123 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Leisure & Spa at Crewe Hall
Leisure & Spa at Crewe Hall
Crewe Hall,
Weston Road, Crewe, Cheshire, CW1 6UZ
United Kingdom

Hotel Spa

Leisure & Spa at Crewe Hall
Crewe Hall,
Weston Road, Crewe, Cheshire, CW1 6UZ
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.2

Chain rating

Based on 123 reviews

5 stars 57
4 stars 41
3 stars 19
2 stars 2
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (6)
  • Body Exfoliation Treatments (33)
  • Body Treatments (1)
  • Steam and Sauna Therapy (20)
  • Face
  • Classic Facials (40)
  • Fitness
  • Running (1)
  • Swimming (29)
  • Tennis (1)
  • Massage
  • Aromatherapy Massage (36)
  • Deep Tissue Massage (7)
  • Foot Massage (28)
  • Hand Massage (5)
  • Indian Head Massage (18)
  • Swedish Massage (3)
  • Therapeutic Massage (34)
  • Nails
  • Manicure (21)
  • Pedicure (17)
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Verified review Visited July 2017
Posted 8 months ago
Treatment was very good, lunch was fine, but for a spa day there is no real relaxation space to use whilst in and out of the wet areas, only about a dozen beds (not enough), plus just when you are about to relax at about 3.15 you are deafened by screaming kids having swimming lesson. Plus no real introduction of the day - where to eat, where to relax, what is available.

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Verified review Visited July 2017
Posted 8 months ago
Loved the experience, the facilities were great & the food was amazing! The only criticism is was that children came into the swimming pool at 4 to have a lesson & my whole day was about taking some time away from my children, so I'm not being rude but I didn't want to be with anyone else's either.

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Verified review Visited May 2017
Posted 10 months ago
What can I say, it was brilliant. Better than expected, will be going again

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Verified review Visited May 2017
Posted 10 months ago
Treatment and therapist were excellent. Pool area nothing special, experience shower not working and not informed, jacuzzi closed for 'cleaning' middle of day, staff forgot to remove sign so it could be used again. Apparently there is a relaxation room which we were not told about, we asked where we could get a cup of tea, and told there was a vending machine but they had no milk so had to walk right through hotel in our brown dressing gowns and had to pay nearly £6 for 2 cups of tea. I booked this as a birthday gift for my 73 year old mum, the spa were short staffed and left her waiting in a walk through area for 40mins, she ended up having no treatment, I was promised a refund, they took my card details, 3 days later nothing and they will not reply to my emails and I'm unable to get through on the phone.
Very poor, would not visit or recommend again.

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Verified review Visited May 2017
Posted 11 months ago
Describe your visit to Leisure & Spa at Crewe Hall - excellent service the only fault I had was with the lunch time serving of food, due to quite a large number of worker who had obviously hired a conference room and came in the main dining restaurant to have lunch at the same time as the spa residence. So very overwhelming.

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