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Venue rating

4.2

307 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Ki Spa at Nuffield Health Holistic Face & Body Care Specialists
Ki Spa at Nuffield Health Holistic Face & Body Care Specialists
Nuffield Health Holistic Face & Body Care Specialists,
High Point Village, Hayes, London, UB3 4FL
United Kingdom

Day Spa

Ki Spa at Nuffield Health Holistic Face & Body Care Specialists
Nuffield Health Holistic Face & Body Care Specialists,
High Point Village, Hayes, London, UB3 4FL
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat - Sun 9:00 am - 5:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Ki Spa at Nuffield Health Holistic Face & Body Care Specialists

Hidden away at Highpoint Village Hayes Middx, the beautiful settings are perfect for a secret getaway. Ki Spa has created a little haven for those who are in need of some serious de-stressing and down time. A mini holistic wellbeing for massage lovers. Our team of holistic massage Therapists truly believe massage should be a way of life to feed, nurture and revitalise the soul...therefore not just a treat, but way of life. That's why we offer the most down to earth prices and exceptional value this side of London!

Who is Ki Spa at Nuffield Health?
Ki Spa is our Therapists, a fully qualified well trained, experienced bunch of professionals. Our commitment is to bring you the very best of what we're living and learning and to keep it real and honest as we go. So don't expect "perfect polish" and lavish opulence, but do expect some real massage, outstanding care, great value and positive vibes.

What is Nuffield Health?
Nuffield Health is a health club, Ki Spa is situated within. The wet facilities include, swimming pool, sauna and steam, jacuzzi, heated stone beds.

So what Ki Spa and Nuffield Health can offer?

  • A wide range of holistic therapies
  • Available to our guests are two double massage rooms with starry light twinkle ceiling, soothing candle-lit room and relaxing music
  • Organic 100% natural aromatherapy oils and skin care
  • Complimentary Ki Spa signature herbal tea
  • Complimentary use of the Nuffield Health wet spa facilities with spa packages and towel
  • Affordable wellbeing and outstanding value

If we're a match, take action!
Find out what pamper package you need and book.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Venue rating

Based on 307 reviews

5 stars 134
4 stars 126
3 stars 37
2 stars 6
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (10)
  • Body Treatments (2)
  • Steam and Sauna Therapy (7)
  • Counselling & Holistic
  • Aromatherapy (24)
  • Face
  • Facials (86)
  • Facials - Men's (14)
  • Fitness
  • Swimming (2)
  • Hair
  • Hair Conditioning and Scalp Treatments (2)
  • Hair removal
  • Hollywood Waxing (1)
  • Massage
  • Aromatherapy Massage (22)
  • Bamboo Massage (8)
  • Deep Tissue Massage (13)
  • Foot Massage (5)
  • Hot Stone Massage (61)
  • Indian Head Massage (2)
  • Swedish Massage (1)
  • Thai Massage (38)
  • Therapeutic Massage (38)
Show more
Verified review Visited November 2016
Posted 2 days ago
I went for a Spa Getaway Experience for two and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 3 days ago
The massage was amazing! The two ladies that looked after my best friend & I were super lovely! Best massage I've ever had

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Verified review Visited November 2016
Posted 6 days ago
Treatments were very good.

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Verified review Visited November 2016
Posted 2 weeks ago
The early bird package is definitely a good value deal. Therapists were nice and friendly and we really enjoyed our treatments. However, due to the lack of proper walls we could hear other people going into the second therapy space which definitely affects the ambience. It'd feel much more private had the proper wall been in place.

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Verified review Visited November 2016
Posted 2 weeks ago
The Spa, Staff and facility were amazing. The scent and ambience of the Spa were very relaxing. I will definitely go back for further treatments.

Considering the spa shares their facility with a Nuffield, a Health and Wellness exercise facility, the noise/music from Nuffield was not too bad. Due to no fault of Ki Spa, there were times you could hear the base during the treatment, but it didn't last for long.

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Verified review Visited October 2016
Posted 1 month ago
I went for a Ki Spa Indulge Discovery Package Incl. Choice of Massage or Facial for two and have awarded it 4 stars.

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Verified review Visited October 2016
Posted 1 month ago
The massage itself was great, though wasn't what we were expecting.

The spa facilities were a real disappointment. It felt as if we were in a really nice gym and pool, not a spa, especially as the pool, sauna, steam room were all so busy. There were also swimming lessons going on...this did not help me to relax.

I've paid less and had better spa experiences.

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Comments

1 month ago
Dear Guest,

Thank you for your feedback.

We are sorry to hear the complimentary facilities the health club has to offer did not meet your expectations.

Ki Spa is advertised as Ki Spa at Nuffield Health, which is a health club.
The information we offer on our website is very transparent and offers advice on who we are and what we offer, which in return may help you to decide if we are the venue for you before you opt to book with us.
We regret to advise you we do not offer private access to the health club facilities. The facilities are rarely busy, however, during half term, we do observe an increase in visitors, which is the case with most venues.

Thank you for complimenting your treatments and we hope to see you again for more pampering.

Kind Regards
Ki Spa Manager

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Verified review Visited October 2016
Posted 1 month ago
Only reason treatment didn't get a 5 is because the tables were extremely uncomfortable.

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1 month ago
Dear Anonymous,

We are sorry to hear our massage tables were not comfortable for you, this is the first time we received this feedback and will do our utmost to make them more comfortable for you next time. We welcome any suggestions you may have how to improve on the comfortability of the beds.

We would love to hear the reasons why you would have otherwise scored us 5 stars, hence we can share this with our team of Therapists.

Kind Regards
Ki Spa Manager

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Verified review Visited October 2016
Posted 1 month ago
I would not go here for a spa day again. The spa facilities were full of children and wasn't relaxing in the slightest. The 'heated' beds were not heated at all, and were occupied with children jumping about on them so we did not even get to relax. When we went to the jacuzzi, a guy claimed he lost his locker key and kept asking us to get out so he could find it. The massages itself were about the only good thing during this experience. For those hoping for a day of relaxation, I would not recommend this. However, if you are just after treatment only, then you will satisfied.

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Comments

1 month ago
Dear Guest,

Thank you for your email.

Ki Spa and Nuffield Health are open to all age groups and do not discriminate against junior visitors. With half term this week, the number of junior visitors understandably will increase in the hydro-spa areas, we are sorry to hear that this marred your visit and as a result prompted you to leave a rather disappointing scoring.
The heated stones beds are indeed heated and can be switched on if the timer has timed off. If you brought this to our attention we would have assisted you as requested.
Access to the hydro-spa facilities including a Sauna, Steam room, Hot tub and Pool comes at no cost to you and it is complimentary to your treatments, which we are delighted you enjoyed and was left thoroughly satisfied! We also hope your mother is feeling much better now after the care and attention she received from our staff.

Kind Regards
Ki Spa Manager

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Verified review Visited October 2016
Posted 1 month ago
I went for a Spa Getaway Experience for two and have awarded it 4 stars.

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Verified review Visited October 2016
Posted 1 month ago
I went for a Organic Mango & Lime Butter Melt for two and have awarded it 3 stars.

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Verified review Visited October 2016
Posted 1 month ago
Very good service. Staff ask clients what they want and how they feel through out

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Verified review Visited October 2016
Posted 1 month ago
Everything was great. The treatment was amazing. Will definitely come back

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Verified review Visited September 2016
Posted 1 month ago
My experience was very relaxing..exactly what I was looking for. Thank you!

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Verified review Visited September 2016
Posted 2 months ago
We visited Ki-Spa for a Coconut Dream Spa Oasis , it was our second time there and we enjoyed it a lot again!

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Verified review Visited September 2016
Posted 2 months ago
Great treatment and customer service!

The complex is great but the area is not so - as you approach you really wonder what you have let yourself in to, but The Village and Ki Spa are brand new and really well maintained so you are guaranteed a high quality experience.

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Verified review Visited September 2016
Posted 2 months ago
I really enjoyed my visit - was a birthday gift to my sister, who also enjoyed herself. I would recommend the eucalyptus body scrub! The staff were friendly and informative, especially helpful as it was our first spa day. The facilities were great, only problem was the steam room was out of action, otherwise spot on :)

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Verified review Visited August 2016
Posted 3 months ago
I went for a Coconut Dream Spa Oasis for two and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 3 months ago
Ki Spa is in the heart of Hayes, but tucked away enough that it seems incredibly serene, peaceful and almost like an entire other world - and that's before the treatments have even started!

We booked in for a Eucalyptus Exfoliation Treatment and Massage and it was glorious! The staff were professional, kind and attentive, performed the treatments perfectly and brought us a cup of herbal tea afterwards too. Following our treatments, we decided to use the pool and sauna - both of which were excellent.

Staff ensured we were taken care of throughout, and we simply couldn't have asked for more. Highly recommended!

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Verified review Visited August 2016
Posted 3 months ago
I went for a Jade Hot Stone Indulgence for two and have awarded it 4 stars.

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