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Venue rating

4.2

320 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Ki Spa at Nuffield Health Holistic Face & Body Care Specialists
Ki Spa at Nuffield Health Holistic Face & Body Care Specialists
Nuffield Health Holistic Face & Body Care Specialists,
High Point Village, Hayes, London, UB3 4FL
United Kingdom

Fitness Centre

Ki Spa at Nuffield Health Holistic Face & Body Care Specialists
Nuffield Health Holistic Face & Body Care Specialists,
High Point Village, Hayes, London, UB3 4FL
United Kingdom

Opening hours

Mon - Fri 10:00 am - 7:00 pm
Sat - Sun 9:00 am - 5:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Ki Spa at Nuffield Health Holistic Face & Body Care Specialists

Hidden away at Highpoint Village Hayes Middx, the beautiful settings are perfect for a secret getaway. Ki Spa has created a little haven for those who are in need of some serious de-stressing and down time. A mini holistic wellbeing for massage lovers. Our team of holistic massage Therapists truly believe massage should be a way of life to feed, nurture and revitalise the soul...therefore not just a treat, but way of life. That's why we offer the most down to earth prices and exceptional value this side of London!

Who is Ki Spa at Nuffield Health?
Ki Spa is our Therapists, a fully qualified well trained, experienced bunch of professionals. Our commitment is to bring you the very best of what we're living and learning and to keep it real and honest as we go. So don't expect "perfect polish" and lavish opulence, but do expect some real massage, outstanding care, great value and positive vibes.

What is Nuffield Health?
Nuffield Health is a health club, Ki Spa is situated within. The wet facilities include, swimming pool, sauna and steam, jacuzzi, heated stone beds.

So what Ki Spa and Nuffield Health can offer?

  • A wide range of holistic therapies
  • Available to our guests are two double massage rooms with starry light twinkle ceiling, soothing candle-lit room and relaxing music
  • Organic 100% natural aromatherapy oils and skin care
  • Complimentary Ki Spa signature herbal tea
  • Complimentary use of the Nuffield Health wet spa facilities with spa packages and towel
  • Affordable wellbeing and outstanding value

If we're a match, take action!
Find out what pamper package you need and book.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Venue rating

Based on 320 reviews

5 stars 136
4 stars 136
3 stars 38
2 stars 6
1 star 4
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (13)
  • Body Treatments (2)
  • Steam and Sauna Therapy (7)
  • Counselling & Holistic
  • Aromatherapy (26)
  • Face
  • Facials (89)
  • Facials - Men's (14)
  • Fitness
  • Swimming (2)
  • Hair
  • Hair Conditioning and Scalp Treatments (2)
  • Hair removal
  • Hollywood Waxing (1)
  • Massage
  • Aromatherapy Massage (24)
  • Bamboo Massage (9)
  • Deep Tissue Massage (13)
  • Foot Massage (5)
  • Hot Stone Massage (63)
  • Indian Head Massage (2)
  • Swedish Massage (1)
  • Thai Massage (38)
  • Therapeutic Massage (38)
Show more
Verified review Visited February 2017
Posted 3 days ago
It was a peaceful and rexing afternoon. Shame that robes and additional towels were charged for.

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Comments

3 days ago
Dear Guest,

Thank you for your feedback. We are delighted you enjoyed a relaxing afternoon with us.

Maintaining clean robes, towels and brand new slippers comes at a cost to us, hence in turn this is passed to the Guest that chooses this optional service.

You will always be charged for this, some venues prefer to add the charge in the overall cost of the services, we do not.

This way customers who prefer to enjoy an affordable wellbeing and bring their own robes and slippers or just use a towel, are given the opportunity to choose.

I hope the above offers a different point of view and we hope this will not deter you from continuing with your wellbeing program.

Kind Regards
Ki Spa Manager

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Verified review Visited February 2017
Posted 5 days ago
The hot stones massage was excellent, the reception staff could have been better though.

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Verified review Visited February 2017
Posted 6 days ago
The massage was really good, however I was a little bit disappointed with the Spa, there was no cafe so although we had a whole day in the Spa we had to leave much earlier to get some food.

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Comments

4 days ago
Dear Martyna,

Thank you for your feedback.

We are delighted you enjoyed your treatment with us.

All our packages include 4-5 hrs complimentary access to the health club hydro-spa facilities (we do not advertise all day stays) managed and provided by Nuffield Health.

Unfortunately the health club does not have the space for food facilities, this information is available for our guests perusal. We recommend any lunch arrangements to be planed separately from your visit with us, which strictly offers and advertises affordable treatments and free hydro-spa access.

We hope to see you again for some more pampering, outstanding treatments and holistic care.

Regards
Ki Spa Manager

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Verified review Visited February 2017
Posted 1 week ago
very nice

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Verified review Visited February 2017
Posted 1 week ago
The venue was hard to find dispite is proximity to the station - in a residential area and no signage. The spa facilities were nice ( particularly the heated beds) but the red and white barrier tape didn't help ambiance.. made it feel more like a crime scene or building site. The changing rooms were also very tight. Had to pay for towels, robe and slippers which again at £7 wasn't nominal for a necessity ( should be included). The treatment was good but room cold and the therapist deducted time when I went to the toilet and to turn on heat. This annoyed me. She didn't even acknowledge my birthday.. I was left disappointed.

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1 week ago
Dear Anonymous,

Thank you for your feedback.

Once you book with us, we emailed you a booking confirmation and reminder with step by step directions assistance how to find us. Signes to Nuffield Health are indeed available within Highpoint Village, we are sorry if you missed them. It is then in your hands to peruse the assistance and follow the directions available.

The health club changing rooms a standard size in-line with the size of the health club and rarely full at once, there would have been sufficient space to meet all your needs. Access to the facilities is free.

One towel complimentary is included, any additional towels are charged extra. Robes & slippers are optional service at your discretion and are available at extra charge, alternatively, you may bring your own. This means that our Guests can enjoy affordable treatments and FREE access to the health club facilities without added charge for robes & slippers. You would aways be charged for robes & slippers, some venues prefer to add this cost to the full price, where we prefer not to, and give the option to the Guest. This information is available to you before you decide if we are the venue for you.

We also prepared a useful guide how to prepare for your experience and what time to arrive available within your confirmation and reminder.
Hence you can get the most out of your experience and treatment, we recommend that you arrive at least 30mins prior to your treatment time. This will allow you sufficient time to visit the bathroom, prepare for your treatment and relax. Once your treatment begins it will aways finish on time, hence the next Guests after you is not inconvenienced with theirs.
Adjusting the heat will take no longer than 5 seconds as the switch is in the treatment room.
We are sorry to hear your Birthday was not acknowledged, it does not sound like us, I am sure if your Therapist was aware is your Birthday, she would have passed our well wishes to you.

Kind Regards
Ki Spa Manger

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Verified review Visited February 2017
Posted 1 week ago
I went for a Organic Mango & Lime Butter Melt for two and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 2 weeks ago
Overall we had a good experience!

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Verified review Visited January 2017
Posted 3 weeks ago
The treatment was really great, you get herbal tea post treatment which I thought was a wonderful touch. The facilities are clean however the spa pool was closed during the visit and the steam room was out of order. Overall was a pleasant trip.

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2 weeks ago
Dear Kim,

Thank you for your feedback.

We are delighted to hear you enjoyed your time with us.
Just to clarify regarding the facilities for the wider audience:

We do not advertise steam room included in the package you booked.
The advertised facilities available to you are swimming pool, sauna, heated stone beds, and jacuzzi provided complimentary with your treatments.

Due to the unforeseen closure of the jacuzzi, which was fixed at the end of the day you visited, we trust our customer service team emailed your invitation for an unlimited access to the facilities at your leisure. We trust we have done our utmost to compensate you for any inconvenience, which we thought is worth mentioning and missing from your feedback.

We trust you will take advantage of the invitation and hope to see you again soon.

Kind Regards
Ki Spa Manager

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Verified review Visited January 2017
Posted 1 month ago
Loved everything about the treatment of massage..polite and friendly staff...use of facilities was excellent would recommend..was excellent service worth 5 stars

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Verified review Visited January 2017
Posted 1 month ago
I went for a Organic Mango & Lime Butter Melt for two and have awarded it 3 stars.

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Verified review Visited December 2016
Posted 1 month ago
I went for a Spa Getaway Experience for two and have awarded it 5 stars.

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Verified review Visited December 2016
Posted 1 month ago
Great stuff. You get what you expect from a health club👍

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Verified review Visited December 2016
Posted 2 months ago
The staff were great and the massage was fantastic!

The hyrdro-spa facilities are mixed and the gym overlooks the pool as a warning. Several of the people there were quite loud which didn't really help the relaxation.

However I really cannot fault the treatments!

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Verified review Visited November 2016
Posted 2 months ago
It is a little difficult to find the Nuffield Health as it is situated within a residential complex. Only spa access is included with the treatment which includes pool, jacuzzi, sauna and steam room, (not the gym). The treatment room was clean and the ambience was brilliant. This was great value and would definitely recommend.

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Verified review Visited November 2016
Posted 2 months ago
I went for a Spa Getaway Experience for two and have awarded it 5 stars.

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Verified review Visited November 2016
Posted 2 months ago
The massage was amazing! The two ladies that looked after my best friend & I were super lovely! Best massage I've ever had

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Verified review Visited November 2016
Posted 2 months ago
Treatments were very good.

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Verified review Visited November 2016
Posted 3 months ago
The early bird package is definitely a good value deal. Therapists were nice and friendly and we really enjoyed our treatments. However, due to the lack of proper walls we could hear other people going into the second therapy space which definitely affects the ambience. It'd feel much more private had the proper wall been in place.

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Verified review Visited November 2016
Posted 3 months ago
The Spa, Staff and facility were amazing. The scent and ambience of the Spa were very relaxing. I will definitely go back for further treatments.

Considering the spa shares their facility with a Nuffield, a Health and Wellness exercise facility, the noise/music from Nuffield was not too bad. Due to no fault of Ki Spa, there were times you could hear the base during the treatment, but it didn't last for long.

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Verified review Visited October 2016
Posted 3 months ago
I went for a Ki Spa Indulge Discovery Package Incl. Choice of Massage or Facial for two and have awarded it 4 stars.

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