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Venue rating

4.3

565 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
K Spa at K West Hotel
K Spa at K West Hotel
Richmond Way,
Shepherds Bush, London, W14 0AX
United Kingdom

Hotel Spa

K Spa at K West Hotel
Richmond Way,
Shepherds Bush, London, W14 0AX
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.3

Venue rating

Based on 565 reviews

5 stars 280
4 stars 209
3 stars 56
2 stars 12
1 star 8
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Back Facials (2)
  • Body Exfoliation Treatments (35)
  • Body Treatments (4)
  • Floatation (2)
  • Hydrotherapy (52)
  • Steam and Sauna Therapy (310)
  • Counselling & Holistic
  • Aromatherapy (39)
  • Face
  • Classic Facials (15)
  • Microdermabrasion (2)
  • Fitness
  • Swimming (130)
  • Hair removal
  • Ladies' Waxing (1)
  • Massage
  • Aromatherapy Massage (54)
  • Deep Tissue Massage (1)
  • Foot Massage (1)
  • Hand Massage (1)
  • Hot Stone Massage (5)
  • Indian Head Massage (1)
  • Reflexology (1)
  • Therapeutic Massage (197)
  • Nails
  • Manicure (6)
  • Pedicure (3)
Show more
Verified review Visited October 2017
Posted 5 months ago
I had booked a spa stay package for my boyfriend's birthday. I had called up to add on extra balloons and rose petals to be added to the room however this not had been done (yet found out later it had been charged to the room). The package had included a 2 course dinner for two however in the morning we received an express checkout envelope with an invoice for our dinner. I went down to reception to then sort this out and they realised they had a mistake (this is where I had mentioned the extras hadn't been done and they saw it had also been charged, so they sorted this out). Then at breakfast we both had continental breakfast included and I received an email from K West after booking mentioning if we wanted to upgrade to an English breakfast this would just be an extra £6.50. I wanted the continental and my boyfriend wanted to upgrade however we had an extremely rude staff member (Andrea) who was adamant that only one continental breakfast was included on the room and that English Breakfast would be £10.50. I explained to her what was actually included and about the email (as a guest I shouldn't have to explain to the staff what deals they have on!). She continued to argue with me and so I went to the front desk reception where they too were confused but then after showing them my confirmations on what the package included I was correct (it was a couples package, why on earth would it include accommodation , dinner and spa entries for two then just breakfast for one?!). The receptionist then tried to explain this to the breakfast staff and they then continued to have a discussion about it in front of me. I asked them to please sort it out with themselves and get back to me once sorted as I was trying to have my breakfast and my boyfriend was still waiting for his. When we finished we said we were going to pack and collect our bags then we would be down to pay the £6.50. When we get to the room this Andrea staff member called to say that she had made a mistake about the price (but not very apologetically) but that we had left without paying and I explained that we were just getting our bags and had told reception we would be down to pay the bill (mind you we are talking about a measly £6.50- which I think in the end after all the rudeness and miscommunication simply should have been given complimentary). Two minutes later she calls us again just to tell us she's left the bill at reception and that we must collect it and pay at the bar.
We had an absolutely lovely stay up till breakfast which put a sour ending on our stay. Instead of leaving happy and relaxed as we had been after using the spa facilities in the evening, we left annoyed. Very poor customer service.

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Verified review Visited October 2017
Posted 6 months ago
I went for a One Night Break, Inc. Dinner, Bed and Breakfast and have awarded it 5 stars.

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Verified review Visited October 2017
Posted 6 months ago
Had a lovely Me day. Staff were friendly, and the manicure I got was great. The polish lasted for a good 2 weeks and the facilities were also good.

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Verified review Visited October 2017
Posted 6 months ago
I visited the spa on a Thursday afternoon with my mother, as I took her for a belated birthday treat. It was fairly quiet and we had the spa to ourselves at some points. We loved every minute! It was small but had great facilities: steam room, sauna, hydrotherapy pool/jacuzzi, snow room and footspa. The price was very affordable also, considering we could spend as much time as we liked. Would recommend this to anyone looking for a relaxing and affordable spa day and will definitely be back with more family members :)

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Verified review Visited October 2017
Posted 6 months ago
I'm a regularly visitor to K Spa hotel with my husband and friends and for me the best in London. On my last visit I took my neighbour who especially loved the Snow Room. The facilities are great, staff friendly but professional and treatments always leave me totaly relaxed and chilled.

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