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Venue rating

4.5

42 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Imagine Spa at The Dower House Hotel
Imagine Spa at The Dower House Hotel
The Dower House Hotel,
Bond End, Knaresborough, North Yorkshire, HG5 9AL
United Kingdom

Hotel Spa

Imagine Spa at The Dower House Hotel
The Dower House Hotel,
Bond End, Knaresborough, North Yorkshire, HG5 9AL
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at The Dower House Hotel part of Imagine Spas

Imagine Spa, Dower House Hotel combines fabulous spa treatments with excellent leisure and fitness facilities to guarantee that whatever your reason for visiting us, you will find everything you need to achieve your desired outcome. Whether you attend alone or with friends and family you are assured a welcoming and friendly atmosphere that provides the perfect environment for you to exercise, relax and unwind.

From the moment you arrive we want you to feel at ease, so our friendly team will spend time with you to ensure we create the ideal experience for your visit.

All of our spa packages are time orientated so you won’t feel under any pressure to rush your visit. You will enjoy an amount of dedicated therapist time so you can try out whichever treatments catch your eye and then free time to relax in the leisure facilities.

However you chose to spend your time with us, our team of therapists will be on hand to guide you, just tell us the areas you want to work on and how you would like to feel when you leave.

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Services

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Comments

Reviews (written by customers after their visit)

4.5

Chain rating

Based on 42 reviews

5 stars 22
4 stars 13
3 stars 6
2 stars 1
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Heat Treatments (1)
  • Steam and Sauna Therapy (3)
  • Face
  • Facials (3)
  • Fitness
  • Swimming (1)
  • Hair removal
  • Waxing (1)
  • Massage
  • Deep Tissue Massage (4)
  • Foot Massage (1)
  • Swedish Massage (1)
  • Therapeutic Massage (11)
  • Nails
  • Gel Nails (2)
  • Manicure (3)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited December 2015
Posted 1 month ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 5 stars.

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Comments

1 month ago
Thank you so much for leaving us a rating.
I am pleased you enjoyed your day with us.
Kindest Regards
Kerry-Louise
Head Therapist

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Verified review Visited November 2015
Posted 2 months ago
Had a lovely afternoon, everything was good, an hour in the spa was long enough! I didn't think the treatments were good value I was dissapointed, I booked a 30 minuet pedicure, which was actually just a file and paint she used no creams or cuticle creams oils just painted my toes and charged £25!!!
My daughter had a 30 min massage for £35 and said it was very nice.

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1 month ago
Hello.
Thank you for leaving us a review.
I am disappointed you weren't happy with the price of your treatment. Our half an hour manicures and Pedicures do include Cuticle work, file and Polish- and you also get the Jessica Nail polish to take away with you, Which does make our nail treatments good value.
In this case, I can only assume that with regards to the cuticles, that they were in good condition and required no removal.
However, if you would like to discuss this further, please do not hesitate to email me on Knaresborough@imaginespa.co.uk
kindest Regards
Kerry-Louise
Head Therapist

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Verified review Visited September 2015
Posted 4 months ago
The Staff was very helpful and professional ,
The spa facilities were "cozy" but perfect for a romantic break.
The place could do with some new refurbishment and painting though.
The only thing that disappointed me were the changing rooms which weren't cleaned enough.
Overall a good experience and I would like to go back.

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1 month ago
Hello Marianna
Thank you so much for taking the time to leave us a review.
We really do value all feedback.
We do have some refurbishment booked for the near future, which will give us a new lease of life.
With regards to our changing rooms, we do check them at at least twice and hour, i am sorry that this wasn't done on this day, i will make sure it doesn't happen again.
Hopefully we will see you again in the near future.
Kindest Regards
Kerry-Louise, Head Therapist

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Verified review Visited September 2015
Posted 5 months ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 4 stars.

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1 month ago
Thank so you much for taking the time to leave us a rating.

Kindest Regards


Kerry-Louise
Head Therapist

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Verified review Visited September 2015
Posted 5 months ago
fantastic experience. the staff could not do enough and the facilities were excellent. I would definitely recommend to other customers.

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4 months ago
Hi Alex

Thank you so much for taking the time to leave us a review.
We really appreciate all feedback, and i am really pleased you enjoyed your day with us.
We hope to see you again in the near future.

Kind Regards
Kerry-Louise
Head Therapist

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Verified review Visited August 2015
Posted 5 months ago
Very relaxing, staff on arrival did not give much information we were left wondering what to do. Great raindrop massage would recommend

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5 months ago
Hi Alana

Thank you for leaving us a review.
I am sorry that you weren't given the information needed for you to enjoy the full benefits of the thermal suite, we normally give a full tour on arrival, i will make sure i address this with all our staff.
I am glad you enjoyed your raindrop massage, it is definitely one of our most popular treatments.
Kind regards

Kerry-Louise
Head Therapist

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Verified review Visited July 2015
Posted 6 months ago
Fab spa, amazing staff. Was an absolute bargain for £22 for 2. Was quiet and clean. Will definitely go back

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5 months ago
Hi Sinead

Thank you for taking the time to leave us a review.
I am really pleased you enjoyed your day, The 2 for 1 offer is a great way to try something new.

Kindest Regards


Kerry-Louise
Head Therapist

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Verified review Visited July 2015
Posted 6 months ago
Imagine Spa was great, staff were really helpful and the facilities were perfect. The massage & bath were pure bliss! Loved the whole time we were there......

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5 months ago
Hi Kirsty.
I am really glad you enjoyed your day with us.
Hopefully we will see you again soon.


Kerry-Louise
Head Therapist

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Verified review Visited April 2015
Posted 9 months ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 9 months ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 5 stars.

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Verified review Visited March 2015
Posted 10 months ago
I went for a Full Day Discover and have awarded it 4 stars.

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Verified review Visited March 2015
Posted 10 months ago
Hotel Spa in great location in terms of shops, restaurants and tourist attractions. Welcoming staff, relaxing environment and good facilities. Good value for money and great way to spend day off.

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10 months ago
Thank you for your review Karen, We are very fortunate indeed to have such a lovely location.

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10 months ago
Thank you for your Review Karen.
We are very lucky to have such a lovely location.

Kind Regards

Kerry-Louise
Head Therapist

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Verified review Visited February 2015
Posted 11 months ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 11 months ago
Great value and friendly staff - a very relaxing experience! Would definitely recipient to a friend. The sauna was lovely! Thank you!

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8 months ago
Hello Jenny

Thank you so much for your review.
I definitely agree with you about the Sauna, it is a gorgeous treat.

Hopefully we will see you again in the near future,

Kind regards

Kerry-Louise
Spa Head therapist

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Verified review Visited February 2015
Posted 11 months ago
Nice little spa. My sister and I had a lovely relaxing Day. Relaxation room is relaxing but quite small. Sauna, steam room and jacuzzi all lovely. Food ok bur nothing to shout about.

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8 months ago
Hello Rachael

Thank you for your review, we really appreciate all feedback.
I am glad that you enjoyed your day with us, and hopefully we will see you again in the near future.

Kind regards, Kerry-Louise, Spa Head Therapist

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Verified review Visited February 2015
Posted 11 months ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 4 stars.

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Verified review Visited February 2015
Posted 1 year ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 5 stars.

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Posted 1 year ago
Amazing spa to visit. It is so clean and all the staff are extremely inviting. I would definitely continue to use this spa. It offers so many different treatments and they put on some good offers as well. Best spa I have been to!

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8 months ago
Hello Sophie.

Thank you so much for your review. As a loyal customer, its always a pleasure to have you here.
Kind regards, Kerry-Louise, Spa Head Therapist.

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Posted 1 year ago
I had a fantastic afternoon at The Imagine Spa. The staff were very friendly and welcoming and catered to your every need. The facilities were lovely, they had everything you could need. The treatments were all done to a high standard, the therapists made sure they knew what you are looking for before you start. I would definitely recommend to a friend and can't wait to go back.

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8 months ago
Hello Carrie.

Thank you for your feedback. We really appreciate your comments and i am pleased that you enjoyed your day. Hopefully we will see you again soon.
Kind Regards, Kerry-Louise, Spa Head Therapist

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Posted 1 year ago
Recently visited for a spa day and was very happy with the service we received.
The staff are friendly and very knowledgeable, and the treatments were amazing.
I would definitely recommend the sensory massage.
The spa facilitates, although small, are very ample and clean. We also got full use of the gym facilities for the day too.
Over all we were very pleased with the day, and would definitely return.

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