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Venue rating

4.1

55 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Imagine Spa at The Dower House Hotel
Imagine Spa at The Dower House Hotel
The Dower House Hotel,
Bond End, Knaresborough, North Yorkshire, HG5 9AL
United Kingdom

Hotel Spa

Imagine Spa at The Dower House Hotel
The Dower House Hotel,
Bond End, Knaresborough, North Yorkshire, HG5 9AL
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Spa at The Dower House Hotel part of Imagine Spas

Imagine Spa, Dower House Hotel combines fabulous spa treatments with excellent leisure and fitness facilities to guarantee that whatever your reason for visiting us, you will find everything you need to achieve your desired outcome. Whether you attend alone or with friends and family you are assured a welcoming and friendly atmosphere that provides the perfect environment for you to exercise, relax and unwind.

From the moment you arrive we want you to feel at ease, so our friendly team will spend time with you to ensure we create the ideal experience for your visit.

All of our spa packages are time orientated so you won’t feel under any pressure to rush your visit. You will enjoy an amount of dedicated therapist time so you can try out whichever treatments catch your eye and then free time to relax in the leisure facilities.

However you chose to spend your time with us, our team of therapists will be on hand to guide you, just tell us the areas you want to work on and how you would like to feel when you leave.

With our fabulous spa thermal suite, pool and dedicated relaxation rooms, along with a nail lounge and treatment rooms, including a gorgeous Double room, which enables you to enjoy your indulgent treatment together with a loved one, we have everything you can Imagine......

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Chain rating

Based on 55 reviews

5 stars 27
4 stars 17
3 stars 7
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (3)
  • Steam and Sauna Therapy (15)
  • Face
  • Facials (4)
  • Fitness
  • Swimming (13)
  • Hair removal
  • Waxing (1)
  • Massage
  • Deep Tissue Massage (5)
  • Foot Massage (1)
  • Swedish Massage (1)
  • Therapeutic Massage (11)
  • Nails
  • Gel Nails (2)
  • Manicure (3)
  • Pedicure (2)
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Verified review Visited October 2016
Posted 1 month ago
Very happy with this generally but some of the facilities weren't working like the foot spas and the sauna/steam rooms were having some maintenance work done in our last half hour of using the spa- unfortunately we weren't advised of this until actually on the day. I would go back again but would probably call ahead to check everything is working

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Verified review Visited September 2016
Posted 2 months ago
I went for a Exclusive 2 for 1 Half Spa Day and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 3 months ago
I went for a Half Spa Day with 30 Minute Treatment and have awarded it 5 stars.

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3 months ago
Thank you for leaving us rating.
I am really pleased you enjoyed your day and your treatments with us.

Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited June 2016
Posted 5 months ago
I went for a One Night Spa Break and have awarded it 5 stars.

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3 months ago
Thank you for leaving us rating Clare.
I am really pleased you enjoyed your day.

Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited June 2016
Posted 5 months ago
Nice relaxing experience, good facilities , friendly staff. The only negative, found the swimming pool rather small.

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3 months ago
Thank you for leaving us a review Peter, I'm really glad that you enjoyed your time with us.
Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited May 2016
Posted 6 months ago
Really helpful staff, quiet and relaxing spa not too busy! Great price. Would definitely recommend

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3 months ago
Thank you for takign the time in leaving us a review.
I am really pleased you enjoyed your day with us, and hopefully we will see you again in the future.
Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited April 2016
Posted 7 months ago
I went for a Exclusive 2 for 1 Half Spa Day and have awarded it 4 stars.

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3 months ago
Thank you for leaving us rating.
I am really pleased you enjoyed your day.

Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited April 2016
Posted 7 months ago
I went for a Exclusive 2 for 1 Half Spa Day and have awarded it 3 stars.

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3 months ago
Thank you for leaving us rating.
I am really pleased you enjoyed your day.

Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited April 2016
Posted 7 months ago
I went for a Exclusive 2 for 1 Half Spa Day and have awarded it 4 stars.

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3 months ago
Thank you for leaving us rating.
I am really pleased you enjoyed your day.

Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited March 2016
Posted 7 months ago
I went for a Exclusive 2 for 1 Half Spa Day and have awarded it 5 stars.

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3 months ago
Thank you for leaving us rating.
I am really pleased you enjoyed your day.

Kindest Regards

Kerry-Louise
Spa Manager

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Verified review Visited March 2016
Posted 7 months ago
Terrible experience didn't have our booking registered so made to wait in reception for half hour while they seemed to do nothing, no welcome no apologies no offer of a paper no explaining anything other than your rooms that way. Get in room and then while we were undressed a member of staff came in , we reported this to reception who found it funny and did nothing nor did they apologise. Due to room they had available we were above the gym and the gym classes were so noisy we had to leave the room. Then when checking out they tried to charge us again for 200 and only gave up when I showed them my statement on my online banking, again no apology nothing absolutely appalling place !

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7 months ago
Good Morning Victoria
I apologise for the experience you received.
We have recently launched our online booking system for the over night packages and are unfortunately having some technical issues, as we weren't receiving the booking details on our end.
I am aware of the emails you have sent us, and i can assure you we are looking into this problem and doing some fine tweaking.
Again, please accept my apologies, and a member of the Hotel team will be in contact with you shortly as soon as they have got the answers required.
Kindest Regards
Kerry-Louise
Head Therapist

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Verified review Visited March 2016
Posted 8 months ago
The staff were great...very polite and helpful. However the thermal area was quite dirty. The foot spas we bought salts at the counter to use but brought them home as the foot spas were filthy! They had black/brown grime in and the other one had someones used dirty water in it too! Then had lunch in the cafe and the panini was not cooked properly. I have been a couple of times and loved it but sadly beinging my mum for the first time her experience was awful and will not be returning. Such a shame as the staff were great but in a spa environment it needs to be clean!

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8 months ago
Good Afternoon Stacey
Thank you for taking the time in leaving us a review.
I am incredibly disappointed that you found the spa to be unsatisfactory.
I can assure you that a deep clean is carried out after close at the end of every shift.The Facilities are checked throughout the day, however due to heavy numbers of users on Sunday, the overall appearance may have been lower than normal because of the Number of users, i will review our check sheets regarding this matter, the best way for us improve ourselves is via feedback from clients.
The foot Spas should be emptied after every use, they operate like a sink, I.e. The user puts in the plug, fills it up, and then empty's it after. I am sorry that the previous user was not courteous enough to empty it once they had finished.
As you have been before, you will know that this is not our normal standard, and i hope that i can gain your understanding in this.
With regards to the food, if you had mentioned on the day, i would of course changed this for you.
I do hope you return in the future, so that i can restore your faith in us.
Kindest Regards
Kerry-Louise
Head Therapist

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Verified review Visited March 2016
Posted 8 months ago
All treatments were fully booked solid (for a full two weeks surrounding my visit) meaning that I was unable to use my 25% included in my package. The toilets in both the ladies and men's changing rooms were smelly, The sauna and steam room facilities were great and I enjoyed using them. The jacuzzi/spa pool was broken while we visited meaning it didn't heat up properly which was a let down. The shape of the swimming pool makes it quite difficult for more than 3 people to use it at anyone time.

Overall the experience was ok, the staff were lovely and did apologize for the jacuzzi being broken. However the unclean toilets, lack of treatment availability and pool limitations let the spa down.

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8 months ago
Good Afternoon.
Thank you for taking the time to leave us a review.
I am sorry that you weren't able to book treatments on your day, As mentioned on your voucher, Treatments are subject to availability, and because of high Demand, we do book up in advance, there for its always best to book treatments as soon as possible.
I can only apologise for the operational issues we had on the day, Unfortunately this can't be helped, and so i ask for your understanding.
Everyone who visited on spa days over the few days the pool temperature was lower, has been given a Complimentary spa day as a sign of good will, so of course you are welcome to visit us again on the Voucher that you were given on the day.
With Regards to the Toilets and changing rooms, they are checked continually throughout the day, however, if you had found them to be unsatisfactory, then we would have sorted out the issue had we been made aware.

Kindest Regards.

Kerry-Louise
Head Therapist

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Verified review Visited December 2015
Posted 11 months ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 5 stars.

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10 months ago
Thank you so much for leaving us a rating.
I am pleased you enjoyed your day with us.
Kindest Regards
Kerry-Louise
Head Therapist

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Verified review Visited November 2015
Posted 1 year ago
Had a lovely afternoon, everything was good, an hour in the spa was long enough! I didn't think the treatments were good value I was dissapointed, I booked a 30 minuet pedicure, which was actually just a file and paint she used no creams or cuticle creams oils just painted my toes and charged £25!!!
My daughter had a 30 min massage for £35 and said it was very nice.

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10 months ago
Hello.
Thank you for leaving us a review.
I am disappointed you weren't happy with the price of your treatment. Our half an hour manicures and Pedicures do include Cuticle work, file and Polish- and you also get the Jessica Nail polish to take away with you, Which does make our nail treatments good value.
In this case, I can only assume that with regards to the cuticles, that they were in good condition and required no removal.
However, if you would like to discuss this further, please do not hesitate to email me on Knaresborough@imaginespa.co.uk
kindest Regards
Kerry-Louise
Head Therapist

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Verified review Visited September 2015
Posted 1 year ago
The Staff was very helpful and professional ,
The spa facilities were "cozy" but perfect for a romantic break.
The place could do with some new refurbishment and painting though.
The only thing that disappointed me were the changing rooms which weren't cleaned enough.
Overall a good experience and I would like to go back.

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10 months ago
Hello Marianna
Thank you so much for taking the time to leave us a review.
We really do value all feedback.
We do have some refurbishment booked for the near future, which will give us a new lease of life.
With regards to our changing rooms, we do check them at at least twice and hour, i am sorry that this wasn't done on this day, i will make sure it doesn't happen again.
Hopefully we will see you again in the near future.
Kindest Regards
Kerry-Louise, Head Therapist

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Verified review Visited September 2015
Posted 1 year ago
I went for a EXCLUSIVE 2 for 1 Half Day Spa and have awarded it 4 stars.

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10 months ago
Thank so you much for taking the time to leave us a rating.

Kindest Regards


Kerry-Louise
Head Therapist

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Verified review Visited September 2015
Posted 1 year ago
fantastic experience. the staff could not do enough and the facilities were excellent. I would definitely recommend to other customers.

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1 year ago
Hi Alex

Thank you so much for taking the time to leave us a review.
We really appreciate all feedback, and i am really pleased you enjoyed your day with us.
We hope to see you again in the near future.

Kind Regards
Kerry-Louise
Head Therapist

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Verified review Visited August 2015
Posted 1 year ago
Very relaxing, staff on arrival did not give much information we were left wondering what to do. Great raindrop massage would recommend

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1 year ago
Hi Alana

Thank you for leaving us a review.
I am sorry that you weren't given the information needed for you to enjoy the full benefits of the thermal suite, we normally give a full tour on arrival, i will make sure i address this with all our staff.
I am glad you enjoyed your raindrop massage, it is definitely one of our most popular treatments.
Kind regards

Kerry-Louise
Head Therapist

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Verified review Visited July 2015
Posted 1 year ago
Fab spa, amazing staff. Was an absolute bargain for £22 for 2. Was quiet and clean. Will definitely go back

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1 year ago
Hi Sinead

Thank you for taking the time to leave us a review.
I am really pleased you enjoyed your day, The 2 for 1 offer is a great way to try something new.

Kindest Regards


Kerry-Louise
Head Therapist

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