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Venue rating

4.2

24 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Imagine Health & Spa Quy Mill, Cambridge
Imagine Health & Spa Quy Mill, Cambridge
Best Western Plus Cambridge Quy Mill Hotel,
Church Road, Stow cum Quy, Cambridge, CB25 9AF
United Kingdom

Day Spa

Imagine Health & Spa Quy Mill, Cambridge
Best Western Plus Cambridge Quy Mill Hotel,
Church Road, Stow cum Quy, Cambridge, CB25 9AF
United Kingdom

Opening hours

Mon - Fri 9:00 am - 8:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Imagine Health & Spa Quy Mill, Cambridge part of Imagine Spas

Imagine Spa at Quy Mill is the perfect spa retreat irrespective of how long you can stay with us. We offer a comprehensive treatment menu including Spa treatments such as massages, facials, body wraps and a wonderful selection of ''Finishing Touches ''incorporating a variety of beauty treatments to make you look and feel gorgeous. We use only the finest spa and beauty products from some of the world’s leading product houses and will ensure you feel Relaxed, Revitalised and Restored! At Imagine we book time not treatments, so when booking with us there is no need to stipulate the treatment you wish to have until we welcome you at the spa on the day. Our team of therapists will ensure you are well looked after and will work their magic on your mind, body and spirit to make you look and feel relaxed. Whilst with us you can enjoy a leisurely swim in our pool and totally chill out in the sauna, steam room, whirlpool bath and gorgeous relaxation room. We also offer a Mud Serail Chamber and Dry Flotation Bed - not to be missed! Simply call us on 01223 294179 if you require any assistance in choosing the perfect spa day for you. We look forward to pampering you!

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 24 reviews

5 stars 10
4 stars 9
3 stars 5
2 stars 0
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Rasul and Mud Treatments (6)
  • Face
  • Facials (5)
  • Fitness
  • Swimming (1)
  • Hair removal
  • Waxing (1)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (1)
  • Therapeutic Massage (6)
  • Nails
  • Manicure (2)
  • Pedicure (1)
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Verified review Visited January 2017
Posted 5 days ago
Fantastic spa day. The treatment was unusual and fun and the rest of the day was spent enjoying the relaxation room and pool.

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Verified review Visited January 2017
Posted 6 days ago
Around the pool was very average but still nice and clean. When you go through to the spa that's when you really feel relaxed! I took my friend for her birthday we had the mud serial and spa day package and also paid for 2 deep tissue back massages and as therapists ourselves we found this was the best massage we have ever had!! Thank you Harriett and Belinda!! I totally reccomend going but have to have a treatment!

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Verified review Visited January 2017
Posted 1 week ago
Lovely experience the only small disappointment was the absence of shampoo and conditioner in the showers after treatment.

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Verified review Visited January 2017
Posted 1 week ago
I went for a Winter Warmer Detox for 2 and have awarded it 4 stars.

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Verified review Visited December 2016
Posted 1 month ago
The treatment area was wonderful, only downside was not being able to have a herbal tea as there was not hot water and it took some time after asking to have it refilled. Also it would have been good to have the teas/coffees offered in the spa area to opposed to having to go to reception and ask. Also the sauna could have been a little hotter with a nice scent added and steam rooms eucalyptus oil could be checked more often. The relax area around the spa area was great, a little problem with condensation dripping onto you whilst your on the sun beds and the furniture would have benefitted with some cushioning.

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Verified review Visited November 2016
Posted 1 month ago
I went for a Revive Me Spa Day and have awarded it 4 stars.

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Verified review Visited October 2016
Posted 2 months ago
I was happy with visit but booking times for two of us to have treatments at the same time was difficult. I booked treatments and the bookings were lost so I had to re book times at a later time and which were separate. This was changed again by the staff to another time.

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Verified review Visited October 2016
Posted 3 months ago
Excellent spa with a lovely mud chamber treatment. Good value if you can get the special discount price from treatwell.

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Verified review Visited August 2016
Posted 5 months ago
Great venue with great staff. Felt relaxed after and great value for money.

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Comments

3 months ago
My friend and I visited the spa yesterday on 09.10.2016. The spa girls were professional and overall I was very impressed with the staff. The two young lads on the front desk were so lovely and enthusiastic it made the experience that much more pleasant. The two guys' names I believe were Casey & Joshua. The only thing I could give a negative comment about would be that the pool was rather unexpectedly cold. I have already recommended the place to my friends and will continue to do so. Very happy with this experience, will most certainly be coming back! :)

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Verified review Visited August 2016
Posted 5 months ago
Lovely friendly staff. Gorgeous lunch. One slight thing: itwas a beautiful sunny day and ,although we could eat outside, there was nowhere outside to longe and sunbathe. But heartily recommend.

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Verified review Visited July 2016
Posted 5 months ago
Very friendly welcome, excellent staff and really enjoyed the treatment, excellent value.

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Verified review Visited May 2016
Posted 7 months ago
The spa facilities and treatment staff are lovely. I really enjoyed my visit. However, I found the organization of my booking very haphazard. I left messages to say my friend was ill and could not come and I was quite willing to pay for a treatment in her time. I did eventually get a lovely treatment but obviously my messages had not been heeded. It is very difficult to get them on the phone and that's why I booked online. I think getting reception staff must be difficult for them for some reason. But I would go again, not so sure I would recommend it to a friend though. Sad!

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Verified review Visited April 2016
Posted 9 months ago
Friendly helpful staff, very good leg message, lovely facilities.

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Verified review Visited October 2014
Posted 2 years ago
I went for a Chill Out Half Spa Day Experience. and have awarded it 4 stars.

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Verified review Visited October 2014
Posted 2 years ago
Staff were really welcoming and gave us a tour of the site before got started! Site was really was really quite when we visited which was an added bonus. I would go here again if I could find a good deal.

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Verified review Visited July 2014
Posted 2 years ago
The staff were lovely and made me feel relaxed, despite this being the first eyelash tint I have ever had. Great value for money and happy with the results.

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Posted 2 years ago
went for the serail with other half, serial was good although as in other reviews things were a little bit disorganised the place insists in you booking the treatment in only when arriving and siting at the requested time the serial hadnt been finished being setup. just be aware when booking that a treatment you book is just that and doesnt include any complimentary spa access

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Verified review Visited January 2014
Posted 2 years ago
I went with my daughter for a treat, we used the gym and then the pool and finished off with the spa treatments. The staff were friendly and we did not feel rushed. Will definitely like to go again.

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Verified review Visited November 2013
Posted 3 years ago
I had a Tinting Treatments and have awarded it 5 stars.

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Verified review Visited November 2013
Posted 3 years ago
The Hotel is lovely - clean, lovely rooms and friendly service. The swimming pool was just O.K., nothing special. I guess I was expecting more in the way of swimming facilities. Sauna and steam rooms good. The Hot Tub was out of action due to the oil tank having been drained and oil stolen. Not their fault!! No hot showers etc in pool area.
My main concern was that facilities for purchasing extra gifts from the Spa and paying in general were very disorganised. We wanted to purchase a nail varnish set and an eye pencil - both were problematic - firstly in finding the actual goods and secondly in knowing how much they cost. When it came to paying, we were charged an outlandish price at first and told we could have 25% discount. It was still much more than we should have paid. When i went back with what we should pay written out on a piece of paper, there was no quibbling, and the two people on Spa Reception refunded and charged us the correct amount, again with a discount. So it was resolved with no need to get cross, but it really shouldn't have happened!! It seems that because we came on a Last Minute deal, it doesn't show up properly on the til, but even so - that needs to be sorted out. Also, I was kept waiting for my treatment. I wouldn't mind, but we'd been told "Come in good time for your treatment, as we don't want to keep our Therapists waiting". When I asked, at 5:45, when my 4:30 treatment would happen, I was told "Your Therapist will be with you when she's ready" with no apology!! When we went to check out, we were charged for the extras we'd had, but also, yet again, for the Spa treatments...... again there was no hassel when I said that we'd already paid, and that some of the treatments were included in the deal, but again, no apology, just that it doesn't show on their screen. I know this sounds picky, but it's a gorgeous Hotel and friendly staff, so if those things were ironed out, it's be just great. I must say, we had lunch before we checked in, and the guy serving was extremely attentive and professional. So, i guess it just needs that consistency across the staffing and it's be woderful. The actual treatments we had were excellent.

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Comments

3 years ago
Dear Madam,
Thank-you for posting your comment with regards to your recent visit to Imagine Quy Mill. Firstly please accept our sincere apologies for the disappointing experience you encountered, and please rest assured that this is not the normal level of service we pride ourselves on and certainly not what we are known for. Your comments have been taken on-board to ensure we learn from this and carry-out further re-training to ensure such issues do not occur again. Thank-you once again for your comments, such feedback is a valuable tool for us to monitor and improve our service going forward. Please feel free to contact me directly should you wish to discuss this further, and we look forward to welcoming you back to Imagine Quy Mill in the very near future.
Sarah Hannam
Spa Manager

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