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Venue rating

3.9

43 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Horizons Health & Beauty Spa at Apollo Hotel
Horizons Health & Beauty Spa at Apollo Hotel
Apollo Hotel,
Aldermaston Roundabout, Basingstoke, Hampshire, RG24 9NU
United Kingdom

Hotel Spa

Horizons Health & Beauty Spa at Apollo Hotel
Apollo Hotel,
Aldermaston Roundabout, Basingstoke, Hampshire, RG24 9NU
United Kingdom

Opening hours

Mon - Fri 9:15 am - 8:00 pm
Sat - Sun 9:15 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Horizons Health & Beauty Spa at Apollo Hotel   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Horizons Spa is a tranquil haven where not only can you escape from the cares of the outside world but where the very latest treatments in health and beauty await you. Relax in an oasis of calm and emerge refreshed and invigorated.The Hotel consists of 125 superb non smoking bedrooms which include luxury suites and executive rooms all equipped with Free WiFi high speed internet access, which combined with a large Conference Centre and Health Club makes the Apollo one of the best equipped hotels in Basingstoke.

The Gym consists of a luxurious indoor pool; steam room; sauna and spa pool, the perfect place to unwind after a busy day or after a workout in the well equipped gym on the first floor.

Our treatment rooms offer a wide range of ancient and modern treatments for both men and women.

We use the latest in equipment and products - Elemis, OPI, and St. Tropez to name just a few, offering top-to-toe treatments.

Please note treatments are on a first come first served basis, please call the spa to confirm times and treatment choices.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

3.9

Venue rating

Based on 43 reviews

5 stars 10
4 stars 21
3 stars 10
2 stars 1
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Steam and Sauna Therapy (25)
  • Face
  • Facials (8)
  • Fitness
  • Swimming (28)
  • Massage
  • Indian Head Massage (1)
  • Therapeutic Massage (25)
  • Nails
  • Manicure (11)
  • Pedicure (7)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 1 day ago
The restaurant was very unorganised, every course of our dinner we were rushed and at breakfast they didnt keep the juice dispensers full waiting at least 10min every 15mins for someone to refill these even water.

Due to an error between treatwell and the hotel we couldnt have our treatments on the day of our stay but instead had to have them the following morning which doesnt in my opinion full under the spa overnight stay experience. I experienced a very frustating 2 weeks constantly speaking to both parties and didnt feel looked after and no polite apologies or compensation or complimentary elements were offered to alter my opinion.

The treatments were amazing but the customer service wasnt, we all felt rushed out of the room, were not offered water and this dismissed any relaxing feel made by the treatment. Also had to walk through the gym where people are working out to get to the gym which didn't make the experience feel very private or relaxing.

The pool area is very small, its an ok pool for a hotel but not when offering a relaxing spa weekend.

I wont be using treatwell again or the Basingstoke Apollo Hotel.

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Verified review Visited January 2016
Posted 1 week ago
Staff lovely. Downside changing rooms are tiny, only 2 showers. In general not as much as you would expect from a 4 star hotel. We all wanted the same colour manicure but only 1 was allowed!!! Deal included prosecco which we had to fight for, and 2 of the 3 meals were incorrect in some way meaning we all dined individually as did the table next to us!! All in though for the price we paid it was value for money.

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Verified review Visited January 2016
Posted 2 weeks ago
I asked for a double instead of a twin bed and they forgot to connect. They had no fresh towels for using the Spa. The towels on the massage table table were wet so not fresh either. Which is very unhygenic in my opinion. Definately not a four star hotel.

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Verified review Visited January 2016
Posted 2 weeks ago
Great spa package, nice and relaxing!

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Verified review Visited December 2015
Posted 3 weeks ago
Sadly I was a little disappointed form my visit to Horizons Health and Beauty Spa. It was a young girl who carried out my treatment and whilst she was nice and chatty, she wasn't the most professional, loudly announcing my arrival for a wax infront of a male colleague who wasn't part of the spa team.
The spa it's self is also a strange layout, we clients having to walk through the centre of a busy gym before reaching the treatment rooms.
Unfortunately the actual was treatment wasn't the best either, I left with a rather patchy wax... However I appreciate I should have expressed that I wasn't satisfied at the time.

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Verified review Visited January 2016
Posted 3 weeks ago
Loved the staff and the massage was really really nice. I've been on a few spa days and this isn't what i'd expect from a 'destination' spa day. The whole day seemed to be us thrown in with a hotel guests, businessmen having meetings, and people who are members.

The massage was great, lovely woman was very skilled and knew what she was doing. The beds were heated which was a bonus, and the music was very calming and relaxing. However, I could hear the treadmills and gym activity, and music all the way though the massage, as I'd had to walk through the gym to get treatment room.

The 'manicure' was done in the same treatment room, using the same towel which covered my body during the massage, as a sort of nail rest/desk thing, and it was not on an actual manicure, it just a nail paint, with no pushing of cuticles, filing or actual manicure involved.

Lunch was included so when it came to lunch we were excited, and unfortunately were disappointed when we were asked to go into the hotel bar, in our robes, which was a very big juxtaposition against the well dressed business people having meetings. However, the voucher entitled you to £13 on the menu, which bought us a very generous steak sandwich was lovely. Again, brilliant service from the bar staff, and lovely food.

The changing room was very small and cramped, and once again we were thrown in with the members, elderly, mums with their children, with no real relaxation and calm.

There was no relaxation room, so once we were done in the gym, pool, and treatment, there was nowhere to go other than to leave.

Overall, it was a very good treatment, and was great value for money, yet I wouldn't return for a relaxing, destination spa day.

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Verified review Visited January 2016
Posted 4 weeks ago
No complaints. The food was great.
Nice clean hotel and back massage was amazing.

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Verified review Visited December 2015
Posted 1 month ago
I went for a Two Night Spa Break and have awarded it 4 stars.

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Verified review Visited December 2015
Posted 2 months ago
Our room was on the ground floor and there were Christmas functions on and we could hear the music which was very loud. My friend and I didnt sleep very well. The room was very dated, the wallpaper was peeling in the corner and the beds were not made when we arrived.
The food was good, the massage was poor. All she did was rub my back.

I would not go to this hotel again.

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Verified review Visited December 2015
Posted 2 months ago
A last minute spa pamper day for four. Would definitely book again.

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Verified review Visited November 2015
Posted 2 months ago
Staff were extremely friendly, attentive and hospitable. Exemplary service received from dining staff in particular Karen.
Dinner in both restaurants was of excellent taste, quality and presentation. Special dietary requirements well considered and catered for. Although, slightly disappointed that there were no veggie sausages for breakfast as advertised.
Hugely, disappointed with the hygiene and cleanliness of jacuzzi, promptly left after seeing a large amount of brown scum in bubbles.
Overall very good birthday celebration weekend largely due to professionalism or first class staff.

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Verified review Visited November 2015
Posted 2 months ago
I went for a One Night Leisure Break and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 2 months ago
If you are looking for value for money, very friendly staff and a relaxing break this is it. We were only booked in for one night but could use the spa on both days, room was clean and warm. Robes and slippers provided, the breakfast was fresh and had a good selection however the coffee and tea canisters weren't sufficient, no proper facility in place and the dinner was ok, they insisted on asking how you would like your beef cooked but then produced the same over cooked cut to everyone but considering the overall experience and price it wasn't enough for a bad review. It was a very relaxing break and I would have no hesitation in recommending it.

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Verified review Visited October 2015
Posted 4 months ago
A nice relaxing environment to have a massage. I thought the massage could have been firmer though, but it was still relaxing.

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Verified review Visited September 2015
Posted 4 months ago
I went for a Two Night Spa Break and have awarded it 4 stars.

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Verified review Visited August 2015
Posted 4 months ago
I did a lot of research on spa breaks before booking this one, and I think we made a good choice. It was easy to get to on the train from London, and the hotel was clean and comfortable. Make sure you call the hotel before you book the deal to check they have availability for the treatment you want on the day you want! We called ahead and managed to get their last available treatment appointments at 11:30am on the day we planned to stay, meaning we had the rest of the day to indulge there. The massages were very good, and we made lots of use of the spa facilities - these were small, but good. We paid extra for the afternoon tea, which we had in our robes in the restuarant/bar, and that was lovely. The room was nice, and the staff were helpful - they brought an ice bucket up to the room to chill a bottle of prosecco we had brought with us, and they booked a taxi for us to take us back to the station in the morning. The three course dinner was good, and there was a nice variety to choose from. Breakfast was your usual buffet, and was fine. We enjoyed our stay!

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Verified review Visited August 2015
Posted 6 months ago
The experience was lovely. Great value for money. The treatments were well needed and made both myself and my friend feel very relaxed. The food was lovely and the choice in options gave a good range. Lovely relaxing day.

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Verified review Visited July 2015
Posted 6 months ago
I went for a One Night Spa Break and have awarded it 4 stars.

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Verified review Visited June 2015
Posted 7 months ago
I went for a Spa Appetiser Day with Afternoon Tea and have awarded it 5 stars.

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Verified review Visited June 2015
Posted 7 months ago
I went for a One Night Leisure Break and have awarded it 5 stars.

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