I couldn't rate anything as closed due to flooding when we arrived for a surprise 40th for my sister. Whilst this could be an accident they had issues the day before and had told me it was all sorted.
Main issue with length of time for refund. As booked through last minute.com, they said not their refund to give. Promised several times that then manager would call me which didn't happen and i had to chase. They then said they would refund but didn't saying I had to wait for them to get their money back from last minute.com. They then said would refund by cheque - took 2 weeks to send to me. Had incorrect name on it -despite telling them several times the correct name etc. I would've expected better service and it not to take nearly 2 months to get nearly £300 refunded. So for this reason, I certainly would not recommend not just because of their inability to provide the service, but due to appalling customer service to resolve.
Horizons Spa is a tranquil haven where not only can you escape from the cares of the outside world but where the very latest treatments in health and beauty await you. Relax in an oasis of calm and emerge refreshed and invigorated.The Hotel consists of 125 superb non smoking bedrooms which include luxury suites and executive rooms all equipped with Free WiFi high speed internet access, which combined with a large Conference Centre and Health Club makes the Apollo one of the best equipped hotels in Basingstoke.
The Gym consists of a luxurious indoor pool; steam room; sauna and spa pool, the perfect place to unwind after a busy day or after a workout in the well equipped gym on the first floor.
Our treatment rooms offer a wide range of ancient and modern treatments for both men and women.
We use the latest in equipment and products - Elemis, OPI, and St. Tropez to name just a few, offering top-to-toe treatments.
Please note treatments are on a first come first served basis, please call the spa to confirm times and treatment choices.