I brought this for my wife and her friend, No problem with the booking, we called up to book times for the massage and booked for Manicure and pedicure whilst on the phone. My wife's friend is vegan so she informed them of this as well this phone call was on 27th/28th Dec. Upon arrival, staff were unsure what was included, when it was time for the afternoon tea, the chef sent a staff member to ask her what a vegan could eat despite us giving them 3 weeks notice. Seems there's no communication between spa and kitchen. She was served non vegan items (marshmallows and cakes) and despite saying that she would eat eggs she wasn't given egg sandwiches (my wife was so they were available) she was given curry sauce sandwich?! And a dry spreadless raw onion and cucumber sandwich?! my wife was put in what seemed to be a broom cupboard for her massage (seemed they were overbooked) and was much colder that previous messages she has received there, the mani & pedi were rushed as there was some confusion as to which staff member was doing what. Both my wife and her friend left feeling, deflated and irritated which is NOT what I was intending for either.