Very disappointing. Completely shocked to be relocated to a different hotel, even after booking very much in advance. It doesn't matter how good the other hotel or the room is, if it doesn't have any of the spa facilities,the reason for booking Hallmark Stourport over 100 miles away from where we live.
Nice hotel. Friendly staff. Spa basic and there was no water fountain which was very strange. Room 64 was nice as in the old manor however we were kept awake with noisy water running from room above? Good breakfast and comfy bed. Food from menu not worth it. Go down the road to the pub instead.