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Venue rating

2.9

118 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Health Club & Beauty Rooms at Hallmark Hotel Manchester
Health Club & Beauty Rooms at Hallmark Hotel Manchester
Hallmark Hotel Manchester,
Stanley Road, Handforth, Wilmslow, SK9 3LD
United Kingdom

Hotel Spa

Health Club & Beauty Rooms at Hallmark Hotel Manchester
Hallmark Hotel Manchester,
Stanley Road, Handforth, Wilmslow, SK9 3LD
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

2.9

Chain rating

Based on 118 reviews

5 stars 34
4 stars 38
3 stars 20
2 stars 7
1 star 19
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Steam and Sauna Therapy (8)
  • Face
  • Classic Facials (22)
  • Eyebrow & Eyelash Tinting (1)
  • Fitness
  • Aerobics (10)
  • Swimming (8)
  • Hair
  • Hair Conditioning & Scalp Treatments (1)
  • Haircuts and Hairdressing (1)
  • Massage
  • Aromatherapy Massage (1)
  • Deep Tissue Massage (11)
  • Face Massage (1)
  • Hand Massage (1)
  • Swedish Massage (11)
  • Therapeutic Massage (33)
  • Nails
  • Manicure (13)
  • Pedicure (3)
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Verified review Visited January 2018
Posted 1 month ago
After purchasing a spa day with afternoon tea I was very disappointed from the moment we arrived, the spa/hotel gym looked run down from the outside and the same on the inside, nothing like the photographs on the website. The massage was average and the facilities no better than your average gym. No atmosphere or feeling of a spa whatsoever. Rang up prior to arriving to check if roves, towels and slippers were provided and free of charge which I was told they were / arrived and these were £5 to hire!! Changing room facilities were a joke - male chsnging closed so make shift screen dividers were out up to section off a tiny area in the women’s however this gave absolutely no privacy at all as anybody could be clearly seen through and around the screen. This is not a place for any kind of spa day it is a run down gym. Parts were so ridiculous they became comical. The only possitive was the afternoon tea which was in the main part of the hotel.

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Verified review Visited January 2018
Posted 1 month ago
Not a great overall experience am afraid, room was poor,spa changing rooms dirty untidy. Evening meal was terrible no flavour and steak was the same size as a 99p pork chop, the chicken was of no value too. Day I arrived we were not even booked ineven though I called a week before to confirm, the massage wasn’t booked in correctly, very unprofessional for a business. Dirty room crack causing draft in window. The only positive about this hotel was the young lady on the front desk bent over backwards to sort everything out to ensure the stay was enjoying, she was a credit to the business.

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Verified review Visited January 2018
Posted 1 month ago
When telephoning to book treatments man on phone gave phone to another man. Who then says loudly to me 'what's your issue?' I said 'pardon' he repeated and I said I want to book treatments, he then hugged and puffed about it. I eventually received email confirmation day before stay which had wrong treatments and time. So I had had to phone back which I was dreading! Upon arrival spa reception smelt musty and not usual relaxing smells associated with a spa. No one in reception or staff nearby. No signs of where to get to pool in changing room! Signs to say from 15/1 mixed sex changing rooms! Pool was fine, so was sauna and steam room but gets quite busy. Facial was average but couldn't really relax as piano music cd was annoying.

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Verified review Visited September 2017
Posted 4 months ago
The staff were really pleasant and very helpful in explaining how the spa works etc. The treatments were excellent and relaxing. The only down side was that there was no air con in room, although there were fans it was very hot and sometimes uncomfortable.

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Verified review Visited August 2017
Posted 5 months ago
The treatment was lovely but changing rooms and swimming area need refurb, it lets the main part of the hotel down. Note there was a notice to say the changing rooms were getting a refurb

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