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Venue rating

3.8

97 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Hallmark Health Club & Spa Manchester Airport
Hallmark Health Club & Spa Manchester Airport
Hallmark Hotel Manchester,
Stanley Road, Handforth, Wilmslow, SK9 3LD
United Kingdom

Health Club

Hallmark Health Club & Spa Manchester Airport
Hallmark Hotel Manchester,
Stanley Road, Handforth, Wilmslow, SK9 3LD
United Kingdom

Opening hours

Mon - Wed Closed
Thur - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Hallmark Health Club & Spa Manchester Airport part of Hallmark Hotels   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

With a fantastic array of health club & spa facilities, the Hallmark Health Club & Spa is the perfect venue for a relaxing break set in the leafy gorunds in south Manchester.

With a 20m pool, Swedish Sauna, Steam Room, Poolside Jacuzzi, Relaxation area, 3 different gym areas, coffee lounge & reception with 6 treatment rooms offering all the latest Elemis beauty treamtents & products.

The hotel is a boutique style venue with a fantastic brassiere and high standard of bedrooms and public areas. Free car parking on site and free wifi throughout.

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Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 97 reviews

5 stars 30
4 stars 36
3 stars 18
2 stars 3
1 star 10
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Steam and Sauna Therapy (2)
  • Face
  • Beauty Treatments (1)
  • Facials (20)
  • Fitness
  • Aerobics (10)
  • Swimming (2)
  • Hair
  • Haircuts and Hairdressing (1)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (7)
  • Face Massage (1)
  • Hand Massage (1)
  • Swedish Massage (4)
  • Therapeutic Massage (33)
  • Nails
  • Manicure (13)
  • Pedicure (1)
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Have you been here? Write a review
Verified review Visited May 2016
Posted 1 week ago

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Verified review Visited April 2016
Posted 4 weeks ago
The staff were very kind and helpful but the inclusive meal (we got the deal from wowcher) was shocking on Friday night when we arrived. We had to wait 40 minutes for our drinks, and my main course - the chicken - was so dry I had to eat half of my partners steak. Because of the appalling meal, this resulted in the staff giving us 2 rounds of free drinks, as well as surpassing the surcharge on the starters and mains. This could be avoided in the future if more staff & better training was provided

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Verified review Visited April 2016
Posted 1 month ago
The massage was amazing!!

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Verified review Visited April 2016
Posted 1 month ago

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Verified review Visited March 2016
Posted 1 month ago
Really lovely stay the hotel and room was great the bed a dream, the spa and treatments was great my husband had the back massage he said he feels like a new man. the staff were really helpful everything was really lovely great stay.

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Verified review Visited March 2016
Posted 1 month ago
We had such a lovely stay hotel lovely staff really helpful and the spa such a lovely treat.

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Verified review Visited March 2016
Posted 2 months ago
ok

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Posted 2 months ago
We came to this spa for a birthday weekend, which in all honesty was disappointing because of this spa.

Upon arrival a girl called Chantella was extremely rude and unhelpful on reception, she tried to charge us more for our treatments and didn't initially take into account the deals that were on that we asked for. She was very unwelcoming, she looked down on us the entire time and we felt more like a problem than guests. To top this arrival experience off, the spa had ran out of towels and robes, which was really inconvenient seen as though there is no access to the relaxation room from the pool, which is where we waited before treatments.

The massage I had was one of the worst I've ever had, the therapist was neglectful. I didn't feel relaxed at all afterwards, all I could concentrate on was what she wasn't doing and the stones kept slipping off my back which was distracting.

My friend had a manicure which was applied messily and too thick, which meant it was tacky after the treatment and ended up being removed. She also commented on how messy the work station had been left with filings all over and tools not properly cleaned. Both treatments were a waste of money in all honesty which is why my other friends didn't bother the next day.

The spa facilities were dated and worn which made it appear very dirty.

The best part about that spa was the sauna, but we spent very little time in there as it was quite well used by lots of men from the gym.

The final point that I feel the spa needs to work on is the swimming lessons, when you go to a spa you expect to be able to relax and unwind which is quite difficult on a Saturday morning when the pool is taken over by children having swimming lessons from noisy instructors.

The most important thing that this spa could work on to get instant improvements is the service from the staff. Having had such a bad experience on reception with Chantella when we arrived and again when we left just set the tone for the entire experience. Had we received a warm welcome and been made to feel comfortable I don't think the other elements would have prompted me to writing this review. Even though the treatments weren't what we expected both beauty therapists were very polite.

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Verified review Visited February 2016
Posted 2 months ago

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Verified review Visited February 2016
Posted 2 months ago
I went for a One Night Luxury Spa Break and have awarded it 4 stars.

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Verified review Visited February 2016
Posted 3 months ago
No robes or towels as they ran out of clean ones. We had booked 2 months in advance. No explanation or apology for no linen.
The relaxtion room is next to the gyn and reception. You had to wait in the relaxation room before treatments so had to walk around in swimwear where members of the public could see. Very embarassing and not spa like. Reception staff rude and unhelpfully.
Spa was dirty chewing gum stuck on water fountain.
Jacuzzi not working no explanation given or apology for this.
Massage was good and 2 girls performing the massages were friendly.
Would not recommend as a spa. More like a gym with pool and sauna.

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Comments

2 months ago
I completely agree, I had very similar experience, except the massage was half hearted

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Verified review Visited February 2016
Posted 3 months ago

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Verified review Visited January 2016
Posted 3 months ago
I was very impressed with the sheer professionalism of the Spa staff. There had been a problem booking my party's treatments but they went out of their way to remedy that. I will definitely come back. Food excellent, rooms lovely and clean - welcoming reception team - wonderful!

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Verified review Visited January 2016
Posted 3 months ago
I would go there again

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Verified review Visited January 2016
Posted 3 months ago

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Verified review Visited January 2016
Posted 4 months ago
Very un organised and dissapointing massage

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Verified review Visited January 2016
Posted 4 months ago

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Verified review Visited January 2016
Posted 4 months ago
Such a lovely friendly place to go for a relaxing day perfect value for money I would definitely be back

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Verified review Visited December 2015
Posted 4 months ago
massage fab
afternoon tea fab
leisure facilities ok

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Verified review Visited December 2015
Posted 4 months ago
My mum and I visited Hallmark Hotel Manchester for a spa afternoon with a champagne afternoon tea. We had a fabulous time and were thoroughly relaxed after our afternoon! The afternoon tea was gorgeous and the lady who was waiting on was very attentive.
When we got to the spa we were given towels and robes and headed through to the facilities. The jacuzzi was lovely and the pool was gorgeous and warm for a relaxing swim. I enjoyed the steam room and sauna while mum relaxed by the pool.
We were both booked in for a back neck and shoulder massage. Mum suffers from vertigo and the therapist talked over her needs before starting her treatment. She also checked on her after the massage. My therapist was wonderful and we both said it was the best massage we had ever had.
A wonderful treat and we will definitely go back for an afternoon of relaxation and pampering!!!!

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