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Venue rating

3.9

125 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Health Club and Spa at Hallmark Hotel Bournemouth
Health Club and Spa at Hallmark Hotel Bournemouth
Hallmark Hotel Bournemouth,
Durley Chine Road, Bournemouth, Dorset, BH2 5JS
United Kingdom

Hotel Spa

Health Club and Spa at Hallmark Hotel Bournemouth
Hallmark Hotel Bournemouth,
Durley Chine Road, Bournemouth, Dorset, BH2 5JS
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Health Club and Spa at Hallmark Hotel Bournemouth part of Hallmark Hotels

With seven miles of golden sand and sparkling sea, the cosmopolitan town of Bournemouth has it all - a variety of shops, restaurants, buzzing nightlife and endless countryside with beautiful award-winning gardens and water sports galore. The Hallmark health club & spa is the ultimate haven for relaxation, located in a tranquil setting in the vibrant resort of Bournemouth.

Our fully equipped gym, swimming pool and stunning spa area, along with the luxury treatment rooms, provide all guests with the complete spa experience. You’re certain to leave feeling refreshed and truly spoilt! Relax and revitalise yourself at the health club and spa at Hallmark Hotel Bournemouth. Enjoy an invigorating work out in the gym or be pampered by an experienced therapist.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

3.9

Chain rating

Based on 125 reviews

5 stars 34
4 stars 53
3 stars 24
2 stars 9
1 star 5
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Treatments (1)
  • Body Wraps (5)
  • Steam and Sauna Therapy (56)
  • Counselling & Holistic
  • Aromatherapy (5)
  • Face
  • Facials (25)
  • Fitness
  • Swimming (58)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (3)
  • Hot Stone Massage (6)
  • Swedish Massage (25)
  • Therapeutic Massage (3)
  • Nails
  • Gel Nails (1)
  • Manicure (12)
  • Pedicure (9)
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Verified review Visited November 2016
Posted 6 days ago
We booked for a luxury spa weekend, I emailed straight after I booked to book our treatments. No response, called and didn't get through a few times, finally did and they said they are fully booked and that we need to sort it with lastminute.com, who were brilliant. Decided to use the spa facilities, they were so so. Food was included, but would have been over priced if not. At lunch we were forgotten about twice and so skipped dessert. At dinner my mushroom ravioli was nice until you got to the bottom, it must have been left on a hot plate because the bottom side of the pasta was burnt. And the banana split was done with an unripe banana. And the room was freezing cold.

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Verified review Visited November 2016
Posted 2 weeks ago
I went for a Two Night Energising Escape Spa Break and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 2 weeks ago
Lovely hotel , very good food , staff were extremely friendly and helpful , treatments were excellent , amazing value

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Verified review Visited November 2016
Posted 2 weeks ago
I have booked this hotel as my birthday treat but unfortunately my birthday was ruined. I had a luxury one-night spa break booked. The restaurant and spa staff was very unhelpful, unorganized and no one seemed to know what they were doing. It was also very difficult to find anyone to speak to. We had to wait for over 40 mins for our main course lunch to arrive and hence the reason why my husband had lost his treatment time which was already paid for and we were unable to reschedule it as there was no more availability. We would have waited even more as the waiters were never there and we had to chase them up ourselves. I had also missed part of my lunch as I had to rush to get my treatment as otherwise I would have missed it as well. The service was extremely slow (even though it was not busy) and the food was unfortunately not great either. That was definitely not the relaxing spa break that we were expecting but in fact we have found the whole experience to be very stressful and rushed. I especially find it extremely unfair for my husband to not receive his one-hour treatment due to the failure on part of the hotel staff as everything has already been paid for. I have emailed the hotel directly but up to date received no response. We've been on many spa breaks before but this was definitely the most stressful and rushed spa breaks we’ve ever experienced. We will definitely not be going back.

On the plus point the therapists themselves were very kind and helpful and the facilities were good.

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Verified review Visited November 2016
Posted 3 weeks ago
Pleasant but disappointing the aroma therapy cave was a let down as was something and nothing. Also our treatments were cancelled which was one of the main reasons for going.

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Verified review Visited October 2016
Posted 1 month ago
Staff are very attentive. We had a lovely lady called Harley who was always happy to serve and chat. We asked if we could move to a twin room upon arrival and the reception team were able to do this. Sauna area and the staff were also friendly and wanted us to have a nice time.

Room was average. Comfy beds and a large size room, but a little dated. Bathroom was also in need of some tlc, (but very clean) and there was light coming through the bottom of the door when trying to sleep at night. Felt the corridors to the rooms was also a little dated which is a contrast to the downstairs area.

We had a free dinner and breakfast option with our package and the food was tasty and well presented. Lovely selection of wines and they make a good latte.

We booked this for the spa break but we were unable to receive all the treatments due to staff illness. They were very good at keeping in contact with us incase there were spaces but unfortunately we were unable to receive one of the four treatments. We also had to have two of the treatments the day we were travelling home. This wasn't ideal. It is very hard to book treatments with the spa part of the hotel because there is never anyone on the desk. We noticed this happened a lot. It's a shame they don't offer an online service for this.

Overall a lovely time had exploring Bournemouth with some relaxing parts in a good hotel.

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Verified review Visited October 2016
Posted 1 month ago
Organisation was TERRIBLE!!! Had trouble booking using treatwell voucher, they said they didn't accept. Treatwell then phoned hotel direct and managed to book a room. I managed to book my spa treatments after being given 3 separate numbers. Only to receive an email a month later saying that had changed our times and myself and friend were not booked together. I rang up and sorted it out and times were reverted to original booking. I also rang up to book a table for the lunch which was included, but was told no need to book. When I arrived on the day, was met with a £10 parking fee which was not stated at any point, they had moved my spa treatment times AGAIN, and the restaurant said I DID need to pre book my lunch. So the communication/organisation aspect was an absolute sham, beyond belief...............but, once all of that was sorted, we had a nice weekend there. The facilities were good, although Steam Room not working. Staff friendly and helpful, food was excellent.

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Verified review Visited October 2016
Posted 1 month ago
Had a lovely visit to hallmark hotel and spa. The facilities are good, with a well equipped gym. Sadly the steam room was out of use. The cream tea was lovely and staff very pleasant and efficient. The only down side is the changing rooms which are very small with only one shower in the spa changing room. However I would go again and recommend a visit.

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Verified review Visited October 2016
Posted 1 month ago
Everything was just perfect for my and my partner.. The room' the bar' the spa' the outside seating area clean and tidy. Very welcoming.. Loved every minute of it..

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Verified review Visited October 2016
Posted 1 month ago
Good massage however really disorganised staff bickering in front of customers and passing people from pillar to post and that was just to arrange the car parking space! Wouldn't come back.

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Verified review Visited October 2016
Posted 1 month ago
I went for a One Night Luxury Spa Break and have awarded it 4 stars.

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Verified review Visited September 2016
Posted 2 months ago
I went for a One Night Luxury Spa Break and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 2 months ago
I went for a Pampering Spa Day with Afternoon Tea and have awarded it 4 stars.

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Verified review Visited September 2016
Posted 2 months ago
Staff were friendly and helpful. Treatment rooms were clean and fit for purpose, if not luxurious, and the staff were professional and pleasant. Our cream tea was satisfactory and so was the service.
Unfortunately the spa facilities were tired and in need of upgrade. The pool area was very dark and felt dismal rather than relaxing. We decided to have coffee outside on the large patio which led onto a grass area with sun beds. It was such a pity that the tables were dirty and the floor covered in cigarette ends, some of the plastic sun beds were broken and there was litter on the grass. No one was clearing up the mess and although it was only 10.30 the staff member who served us coffee was wearing a stained uniform.
The worst issue,however, was the ladies' changing room which was appalling. All I can say is that my friends and I regularly do spa days all over the south of England and this was the first time we have ever decided to get dressed after our treatments and shower at home!!

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Verified review Visited August 2016
Posted 2 months ago
My partner and I had a one night luxury spa package which was brilliant. The staff, food and facilities were lovely. We both had a full body massage with Leanne who was amazing and this was the best massage ever with her really working out the knots in my neck and legs. Although painful (my fault for not stretching enough at the gym) we laughed the whole time and ended with a relaxing face massage. The only issues were the sauna not being particularly hot, the steam room being ridiculously hot and the cave type room not working. Our room was lovely and clean, bed very comfortable however the shower was weak and the bathroom look sad and in need or revamping. Other than this I would stay here again as the staff were lovely and extremely helpful, even to one guest who was rude for no reason to a member of the bar staff.

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Verified review Visited August 2016
Posted 3 months ago
I opted for the Swedish Back Massage with Mary, who was very friendly and very good! Lovely massage set us up for the day. The afternoon tea was also very good and freshly made,
The actual spa facilities were a bit tired to be honest, and the changing rooms were tiny with just one small shower and toilet.
However, for the money spent, the staff were very friendly and helpful and I feel as though I did get value for money by the treatment and afternoon tea. We viewed the spa facilities as an added extra and on that basis you can't really complain.

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Verified review Visited August 2016
Posted 3 months ago
I went for a Two Night Energising Escape Spa Break and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 3 months ago
Had an amazing spa weekend, spa was lovely and relaxing. Treatments are superb. Special thanks to Lisa, who was warm, friendly and an extremely good therapist.

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Verified review Visited August 2016
Posted 3 months ago
Absolute perfect weekend, the hotel and food was brilliant and the spa for also! defo very good value! i would 100% return!

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Verified review Visited August 2016
Posted 4 months ago
Hotel shabby and in need of facelift. Entrance down the stairs to the spa is a disgrace. A real turn off before you arrive. The lounge bed covers around the pool were filthy and again very disheartening .
The treatments were good if a little hurried. Staff good. Lunch most enjoyable.

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