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Venue rating

3.8

78 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Health Club and Spa at Hallmark Hotel Bournemouth
Health Club and Spa at Hallmark Hotel Bournemouth
Hallmark Hotel Bournemouth,
Durley Chine Road, Bournemouth, Dorset, BH2 5JS
United Kingdom

Hotel Spa

Health Club and Spa at Hallmark Hotel Bournemouth
Hallmark Hotel Bournemouth,
Durley Chine Road, Bournemouth, Dorset, BH2 5JS
United Kingdom

Opening hours

Mon - Sun 10:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Health Club and Spa at Hallmark Hotel Bournemouth part of Hallmark Hotels   Off-peak
This venue offers discounts on off-peak appointments.

With seven miles of golden sand and sparkling sea, the cosmopolitan town of Bournemouth has it all - a variety of shops, restaurants, buzzing nightlife and endless countryside with beautiful award-winning gardens and water sports galore. The Hallmark health club & spa is the ultimate haven for relaxation, located in a tranquil setting in the vibrant resort of Bournemouth.

Our fully equipped gym, swimming pool and stunning spa area, along with the luxury treatment rooms, provide all guests with the complete spa experience. You’re certain to leave feeling refreshed and truly spoilt! Relax and revitalise yourself at the health club and spa at Hallmark Hotel Bournemouth. Enjoy an invigorating work out in the gym or be pampered by an experienced therapist.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

3.8

Chain rating

Based on 78 reviews

5 stars 16
4 stars 34
3 stars 19
2 stars 6
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Wraps (5)
  • Steam and Sauna Therapy (30)
  • Counselling & Holistic
  • Aromatherapy (5)
  • Face
  • Eyebrow and Eyelash Treatments (1)
  • Facials (17)
  • Fitness
  • Swimming (33)
  • Massage
  • Stone Massage Therapy (2)
  • Swedish Massage (18)
  • Therapeutic Massage (2)
  • Nails
  • Gel Nails (1)
  • Manicure (8)
  • Pedicure (6)
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Have you been here? Write a review
Verified review Visited February 2016
Posted 5 days ago
We waited for quite a while to be seen to and no one seemed to know we were booked in... The staff seemed to think we hadn't booked? But rather than look into it just asked us '...do you have any proof?' There were also no robes so we had to wear our wet towels everywhere which was a shame. The facilities were good and I enjoyed my massage but again, at afternoon tea. We sat down and weren't seen to and when we asked - 'yeah but did you book?' Yes. 'You know the spa day is separate and you have to pay for afternoon tea' yes we did and we booked it. Rather than again, looking into it - the man seemed a little accusatory. Not happy with this. Shame about the staff and their organisation as the day was great other than this.

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Verified review Visited January 2016
Posted 1 week ago
I went for a One Night Luxury Spa Break and have awarded it 4 stars.

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Verified review Visited January 2016
Posted 1 week ago
I went for a Pampering Spa Day with Afternoon Tea and have awarded it 4 stars.

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Verified review Visited January 2016
Posted 3 weeks ago
Excellent value for overnight spa break, Staff very friendly, room very clean, great Swedish massage. Downside is spa looking in a bit tired, otherwise great overall

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Verified review Visited December 2015
Posted 1 month ago
Therapist was brilliant, professional, calm and just right. Reception staff ok but unclear on voucher and what was included - tried to charge me for treatments I'd already paid for initially! Lunch on the voucher said 2 courses and a glass of prosecco but restaurant staff said one course and I have to pay for drinks. Again I had to argue for 2 courses and managed to get a glass of wine included. Swimming pool and gym not included but spa itself was lovely and treatments faultless. V good for so last minute but so many voucher options I think the venue were confused!

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Verified review Visited December 2015
Posted 1 month ago
We stayed overnight on one of the £99 offers which included full use of spa facilities as much as one desired, a 25 minute treatment, [the Swedish massage was lovely], evening meal, [3 course and delicious], lovely en-suite double room which was very clean and spacious with tea/coffee provided, tv, hair dryer, iron, and an all you can eat breakfast offering full English/cereals/continental etc..... all in all an excellent stay and fantastic value for money.... we will definitely be back for more..... EXCELLENT

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Verified review Visited November 2015
Posted 2 months ago
The spa and treatment was great. The staff were brilliant. However the meals were not great and the service was slow (2 hours for lunch was extreme).

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Verified review Visited November 2015
Posted 2 months ago
Great location only a short walk into the town centre. The hotel staff were all very friendly and all the meals we had were of good quality. Comfortable spacious rooms.

The Spa was good but a bit noisy but that was the residents not the hotels fault.

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Verified review Visited November 2015
Posted 2 months ago
I had a Swedish Massage and have awarded it 4 stars.

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Verified review Visited October 2015
Posted 3 months ago
I went for a Two Night Spa Escape Break and have awarded it 4 stars.

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Verified review Visited October 2015
Posted 3 months ago
I went for a Two Night Spa Escape Break and have awarded it 5 stars.

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Verified review Visited October 2015
Posted 3 months ago
This was great value for money, whole day in the spa with an hour treatment, lunch, dinner and overnight stay. My full body massage was with Lisa who managed to relieve all my knots! The hotel is really clean and beds are comfortable. Really close to Bournemouth town center and a great cocktail bar 3min taxi ride away, called Smokin Aces.

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Comments

1 month ago
hi sorry would like to know did you book the spa sessions before you arrived at the hotel

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Verified review Visited October 2015
Posted 3 months ago
Was worth while enjoyed it.

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Verified review Visited October 2015
Posted 3 months ago
I wouldn't recommend this place. To start with when booking the spa treatments, nobody ever answered the phone to the spa and the front desk wouldn't help. It took about three days of trying to get through to the spa to book the appointments. I was told they would call be back but they never did. The majority of the staff were rude. One main lady on the front desk, she didn't speak very good english and she was very unhelpful when asking a couple of questions. The outside is very tired looking and defiantly needs sorting out. There is a lot off competition in Bournemouth and much nicer places to stay. The only thing I would say was nice was the food. We had a three course dinner as part of our package and that was the only good point about this hotel.

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Verified review Visited October 2015
Posted 3 months ago
service was poor as was the food. hotel was very noisy with guests screaming in the hallways at 2.30am! also our fire alarm went off twice during the night for no reason. for 185 per night and not even a free bottle of water. not good

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Verified review Visited October 2015
Posted 3 months ago
Staff were very attentive, the facilities great. We had a very relaxing spa break. Some of the rooms could have done with a good clean and a little DIY TLC.

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Verified review Visited September 2015
Posted 4 months ago
I had a Hot Stone Massage; Mon-Thurs and have awarded it 4 stars.

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Verified review Visited September 2015
Posted 4 months ago
I went for a Two Night Spa Escape Break and have awarded it 4 stars.

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Verified review Visited September 2015
Posted 4 months ago
I went for a One Night Indulgent Spa Escape Break and have awarded it 3 stars.

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Verified review Visited September 2015
Posted 4 months ago
It took about a week for the treatment time to be confirmed. No one replies email or answer the phone.
Arriving half an hour before the treatment time, no one was at the spa reception. Some other people were waiting as well.

Small portion and limited choice in restaurant.
Room is very small.

The staffs are not the most helpful and friendly

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