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Venue rating

4.4

79 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
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Hair@1618
Hair@1618
16-18 Temple Row,
Great Western Arcade, Birmingham, B2 5HG
United Kingdom

Hair Salon

Hair@1618
16-18 Temple Row,
Great Western Arcade, Birmingham, B2 5HG
United Kingdom

Opening hours

Mon 10:00 am - 6:00 pm
Tue - Thur 10:00 am - 8:00 pm
Fri 10:00 am - 7:00 pm
Sat 9:00 am - 6:00 pm
Sun 10:30 am - 5:30 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Hair@1618   Off-peak
This venue offers discounts on off-peak appointments.

Hair@1618 is a professional hair salon located in the heart of Birmingham City Centre's vibrant commercial and shopping area.

The Hair@1618 team is dedicated to ensuring that clients receive the very best professional hairdressing service in a welcoming and friendly relaxed atmosphere. We take time to fully understand our clients needs and our team of experienced stylists ensure all our clients leave us eeling relaxed, rejuvenated and looking their very best.

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Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.4

Venue rating

Based on 79 reviews

5 stars 58
4 stars 13
3 stars 3
2 stars 2
1 star 3
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Hair
  • Blow Dry (1)
  • Brazilian Blow Dry Keratin (5)
  • Hair Colouring and Highlights (14)
  • Hair Conditioning and Scalp Treatments (2)
  • Haircuts and Hairdressing (47)
  • Men's Haircuts and Hairdressing (6)
  • Medical & Dental
  • Teeth Whitening (2)
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Verified review Visited December 2016
Posted 8 hours ago
Great thanks

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Verified review Visited November 2016
Posted 2 weeks ago
Brilliant great service good haircut would recommend

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Verified review Visited November 2016
Posted 2 weeks ago
Customer friendly and I love my new hair cut. I would recommend my friends and family

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Verified review Visited October 2016
Posted 1 month ago
I had a Ladies Haircut & Finish and have awarded it 4 stars.

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Verified review Visited October 2016
Posted 1 month ago
PLEASE NOTE: this review relates only to my latest experience, as before that I had outstanding experience with Aroug and Sami-Jo, who are truly five-star stylists. But this was before I met Kirsten.

It all looked fine until I got home and looked in the mirror, and even my husband said there was something wrong with my hair. I mean, even a man noticed... I asked to cut the dry ends and leave one length, but instead of it, I had multiple layers of random length, and in the front my hair looked like if a piece of hair has been torn off. Horrendous. This prompted me to go straight back to the salon, where Aroug did everything she possibly could to rectify my hair, without cutting further three inches to actually make it ONE length, as this is how much shorter a substantial bit of my hair in the front is.

I don't think I've ever left a negative review, but when I looked at my hair this morning, I couldn't resists, and I think the salon proprietor needs to be aware of the incompetency of individual stylists.

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Verified review Visited October 2016
Posted 1 month ago
I had a Ladies Haircut & Finish and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 1 month ago
Great haircut and styling!

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Verified review Visited September 2016
Posted 2 months ago
listened to everything i wanted and exceeded

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Verified review Visited September 2016
Posted 2 months ago
I had a Ladies Haircut & Finish and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 3 months ago
It was just ok. The overall experience was not the best - so, I shall not be returning.

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Verified review Visited August 2016
Posted 3 months ago
Went to have this done yesterday and didn't receive the warm welcoming I'd read about. Was taken to a tiny room and it was explained to me that the whole treatment was to be done by myself, which was fine. When I asked about whether the whitening could cause white spots on teeth to brighten my question appeared to be alien and I was told that had never happened or was something they had never come across. They use a colour chart of false teeth to grade the whitening, I think they choose yellower teeth to begin with to compare to your before teeth to be honest but the lighting in the room wasn't great so it was very hard to tell. Afterwards, they very quickly show you your teeth and compare whitening to before, but I noticed instantly that the whiteish marks on my teeth were luminous so they clearly didn't know what they were on about. They hurried me out and I don't think I got so much as a thank you to be honest, as soon as the lady got back to her desk I was invisible and might as well have not been there. Really unfriendly experience and they didn't seem to know much about the treatment they were offering. Even whitening strips detail about how white marks go whiter after use, it's basic but they couldn't tell me that. A waste of money in my opinion, very disappointed and felt more of an inconvenience to them than anything.

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Verified review Visited July 2016
Posted 4 months ago
As I walked in, the receptionist offered to take my coat and asked me to sit down in the waiting area. While waiting, she asked if i would like tea, coffee.
I asked for water!
My appointment was booked for 10:45 and I was seen at 11:00 which was disappointing. When I sat down to have my haircut, the stylist has given me a consultation of how I want my hair to be done. And, then had my hair washed. Then sat back to the original seat.
Overall, I'm happy with my haircut but could have been better by spending more time with it. At the end, I felt she was rushing.

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Verified review Visited June 2016
Posted 5 months ago
Great haircut and lovely relaxed atmosphere! Will definitely be back again.

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Verified review Visited May 2016
Posted 5 months ago
I had a Ladies Haircut & Finish and have awarded it 4 stars.

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Verified review Visited April 2016
Posted 6 months ago
Listened to everything i asked for and did exactly how i imagined

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Verified review Visited April 2016
Posted 7 months ago
I had a Ladies Haircut & Finish and have awarded it 5 stars.

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Verified review Visited April 2016
Posted 7 months ago
I hate having to choose a hairdressing salon, however for once I felt really happy when I left.

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Verified review Visited February 2016
Posted 8 months ago
I had a Men's Haircut & Finish and have awarded it 3 stars.

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Verified review Visited February 2016
Posted 9 months ago
I had a Ladies Restyle and have awarded it 5 stars.

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Verified review Visited January 2016
Posted 10 months ago
Very unhappy ...I paid top money on treat well for a hair appointment with the director. They didn't find my appointment when I went in and then they took my phone off me and asked if it would be okay and check with the owner firs whether I could have it done.then the girl who did my hair had only been hairdressing for five years but because I paid the money to treat well I didn't get anything back felt I was taken for a ride and really unhappy with the whole experience.

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Comments

8 months ago
Diana I am sorry that your visit to Hair@1618 did not meet with the high levels of customer satisfaction that we strive to achieve. I can only apologise that the booking system with Treatwell did not perform as we would expect. Your feedback is being used to review and improve our system. I would like to assure you that all our Stylists' are trained to the highest standards and although it was unfortunate that we were unable to provide a Salon Director, a Style Director with over a decade experience took care of you. I always like to address concerns promptly and would encourage clients' to contact the salon immediately if there is an issue. Please do not hesitate to contact me if I can be of further assistance.
Regards
Cora , Hair@1618 Proprietor

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