The salon was mostly clean and the staff were friendly and efficient, but the hair washing was really rough. I thought I had a fairly high pain threshold but it felt like my hair was being ripped out of my head at several points, resulting in a tender scalp and headache by the time I left. On top of this, after just over four hours of balayage and a haircut, aside from a blow dry I am really struggling to see how my hair looks any different from before I arrived.