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Venue rating

4.2

101 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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GRO London Hampstead
GRO London Hampstead
Unite 38, O2 Centre,
255 Finchley Road, Hampstead, NW3 6LU
United Kingdom

Hair Salon

GRO London Hampstead
Unite 38, O2 Centre,
255 Finchley Road, Hampstead, NW3 6LU
United Kingdom

Opening hours

Mon - Thur 9:00 am - 9:00 pm
Fri 9:00 am - 7:00 pm
Sat Closed
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

GRO London Hampstead part of GRO London   Off-peak
This venue offers discounts on off-peak appointments.

Gro salons bring you a fun & exciting hair experience like no other in London! Our amazing & friendly team of professional hairdressers all have the skill, creativity and talent to match your needs. Whether you're looking for a new style, cut or colour, at Gro we’re passionate about hairdressing and believe that you deserve good hair. Meet us at one of our eye-catching salons in Clapham, Battersea and Putney! Full service salon for ladies and Gents using top brands Kevin Murphy and Bumble & Bumble. Gro salons bring you a fun & exciting hair experience like no other in London! Our amazing & friendly team of professional hairdressers all have the skill, creativity and talent to match your needs. Whether you're looking for a new style, cut or colour, at Gro we’re passionate about hairdressing and believe that you deserve good hair. Meet us at one of our eye-catching salons in Clapham, Battersea and Putney!

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 101 reviews

5 stars 44
4 stars 40
3 stars 9
2 stars 2
1 star 6
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Balayage (7)
  • Blow Dry (54)
  • Hair Colouring and Highlights Treatments (30)
  • Haircuts and Hairdressing (45)
  • Men's Haircuts and Hairdressing (2)
  • Ombre (5)
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Verified review Visited May 2016
Posted 1 week ago
I had a Blow Dry and have awarded it 5 stars.

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Verified review Visited May 2016
Posted 2 weeks ago
The same day my hair was nice but next day looked quite bad.

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Verified review Visited April 2016
Posted 2 weeks ago
Had a really good blow dry from Ricky. Everything I asked for and salon was great.

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Verified review Visited May 2016
Posted 3 weeks ago
As with academys, prepare for one or more of the 'junior' members to be involved st some point. Given I was paying for a qualified stylist two price categories up I didn't appreciate my rigorous wash that dripped water down my neck but I suppose they have to learn somehow. Atmosphere is a bit impersonal as you are moved from chair to chair a lot and handed over to other people. But Stefano was great and love the colour.

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Verified review Visited April 2016
Posted 3 weeks ago
I had my hair done at this salon. I was very satisfied with the result. Will definitely recommend.

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Verified review Visited April 2016
Posted 1 month ago
I had a Ladies' Haircut and Blow Dry and have awarded it 4 stars.

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Verified review Visited March 2016
Posted 1 month ago
Great haircut and blow dry. Cleo was lovely!

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Verified review Visited March 2016
Posted 1 month ago
Great overall experience.

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Verified review Visited March 2016
Posted 2 months ago
Cleo was my stylist and she did a great job. Listened to what I wanted and gave great haircare advice. This is a really lovely salon.

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Verified review Visited March 2016
Posted 2 months ago
Did not do what i asked.

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Verified review Visited March 2016
Posted 2 months ago
Had roots and highlights done here.
Firstly I asked that I would want my roots done first then highlights.
This was not done and thus my highlights did not look fresh, stylist did her own thing and did them together which is not what I wanted.
Also because of this i had root patches at the front of my hair and did not even bother to go back and get it sorted
I was also sat in the waiting area and not the area where I was suppose to be sat at where there were mirrors for the application of my roots and highlights.
The guy on the phone also told me toner would be 10 pounds but was charged 20 thereafter.
Dissapointed

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Verified review Visited March 2016
Posted 2 months ago
A salon I have walked past on many occasions, I finally went to have my hair cut.

I am usually a little wary of uber chic and modern salons as I have had hairdressers who have talked up a big game but rather failed to deliver on end product.

Not here.

With public transport doing me no favours I was actually late for my appointment, however the staff were very understanding and gave me the option of waiting for the next slot available (incidentally with a more experienced stylist - no extra charge) or to rebook with my original stylist for another day. Pleasantly surprised with their flexibility I was quite happy waiting 20 minutes for my appointment.

Refreshments were offered (any kind of herbal teas, coffee, juice, water!) which made me feel appreciated albeit a little embarrassed at being over 20 minutes late.

The hair cut it self was great, I had a fairly rough idea of what I wanted for my haircut and my stylist suggested a few tweaks that could be reviewed as the haircut went on. In the end I agreed with him that his suggestions were best, overall VERY happy with the result!

The hair washing beforehand was brilliant, very relaxing (pretty sure there was a head massage in there) and all round the service was fantastic.

The prices are standard for a trendy salon like GRO and although not cheap, one of the few times it was worth the price tag. Will be seeing them in 4-6 weeks!

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Verified review Visited March 2016
Posted 2 months ago
1. Went for roots tint and the colour didn't cover my greys - I had to argue for him to see my point of view. After he agreed, he said it would only take 10 min to rectify - so I asked for it to be re-done and for me to leave in 30 min - he could not promise that. We had to make an appointment for another day - how inconvenient! I have still not had the appointment to rectify it, so I am not sure if they will manage to cover the greys. If not, I am asking for my money back!
2. Time taken - I arrived 2.45 for a 3 pm and was started early. I was still there at 5 pm - when it should have only been an hour and 15 min. They just ignored me for the longest time. I am pretty sure if I stayed for the re-do, I will still be there after an hour.
3. The music is loud and because I was there so long, I felt my brain was rotting in the thump/thump - I could not relax. The decor itself is nice and has a feeling of space.
4. No coffee and they really advertise their coffee at hampstead branch. Also, each time the door opens, there is an unwelcome draft which is not fun with wet hair!
5. Plenty of well groomed staff, but could be friendlier or smile a bit at clients.
Just not impressed!

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Comments

2 months ago
Apologies that you weren't fully satisfied with your experience here - we always aim to provide a high quality service for all our clients. We will take your comments into consideration. Many thanks.

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Verified review Visited March 2016
Posted 2 months ago
Really attentive staff, they really listen to what you want. I loved my highlights though and will 100% be going back.

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Verified review Visited March 2016
Posted 2 months ago
Initial confusion over whether I was entitled to a half head or T section highlights, The Salon was adamant that it was just a T section that I had paid for but when I insisted that it was a half head they gave in as a gesture of goodwill and gave me a half head. Serafina did a super job, she is ultra efficient and skilled and I am very happy with my colour, very professional, friendly staff and a funky salon.

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Verified review Visited February 2016
Posted 2 months ago
Stefan does an amazing big bouncy blow dry!! You must go you won't regret it! Lovely shampoo and treatment and head massage and GREAT COFFEE! I will be back thank youuuuu

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Verified review Visited February 2016
Posted 3 months ago
awesome experience.

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Verified review Visited February 2016
Posted 3 months ago
Staff were very helpful and I really liked the atmosphere. Happy with the haircut and excellent blow dry.

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Verified review Visited January 2016
Posted 4 months ago
I loved the massage from the lady that did the shampooing, her hospitality and the products used. I also loved the haircut and the way it lasted for 4 days! I suppose the waiting time could have been less especially it was an arranged appointment, and the hairdresser a bit less impersonal, but overall he was very good and helpful.

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Verified review Visited December 2015
Posted 4 months ago
Amazing salon, friendly staff and excellent service - would definitely recommend to friends!

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