Venue reviews

4.8
15 reviews
Ambience
Cleanliness
Spa Facilities
Staff
Value
Dear Sir or Madam I thought I'd send this email to be seen as a helpful bit of feedback for you. Today, Friday 18th August, my wife and daughter spent several hours at the hotel for a half day Spa and lunch. They both had a very enjoyable time and would recommend it wholeheartedly. I came to collect them rather too early, but that provided me with a good excuse to join them for lunch and also gave me a chance to have an opinion in this email. The first thing to say is that all the staff were very friendly, polite and helpful and the food was also very good. However, the service was far too slow - irritatingly so. I'm not sure whether it was because there were too few staff or that they were just not 'sharp' enough, but this irritation did start to override the positives. Example: We had to ask three times for our 'pastries' when we first arrived (exactly at the appointed time)- it took twenty minutes for them to appear, by which time coffees had been drunk and the girls were being collected for the Spa. Later too, nothing associated with the food arrived in a coordinated way - courses came without cutlery, or another wait for serviettes, or bread without butter (in fact we had to ask for butter and the dish was brought out without butter in it). There were other timing issues I could give further examples of. But it just smacked of a lack of; coordination, leadership and a spark of high end professionalism. That's a shame, because everything else was good - and they were very nice and helpful staff seemingly just needing a 'boss' to oversee and push things along. Since returning home, I've scanned TripAdvisor and see that my thoughts are echoed throughout- this lacklustre atmosphere is a recurring theme. What is a shame is that our family is looking for a hotel base for this Christmas, and I'm pretty certain the eight of us would be booking in were it not for this nagging doubt that I now have that the issues I've raised will spoil it for us. Initially, i even asked 'Julie' on reception about reservations for that period. Perhaps you could give me some reassurance that this will be addressed please? One final thing - please tell the kitchen not to send food out to diners on dirty soiled trays! I hope this email is taken by you as it's intended - a helpful bit of feedback rather than a 'nitpicking for-the-sake-of-it' tome. We were just a bit frustrated that we could see the potential for it to be five star with just a little bit more care and attention....... Kind regards Andrew Younger. Sent from my iPad
Sandie
3 months ago
Report
Jacqueline
3 months ago
Report
Excellent treatment, wonderful and friendly staff. Would of like a pool.
Caroline
5 months ago
Report
Extremely relaxing. Staff were very professional and talked us through our treatments. Afternoon tea afterwards was a lovely end to a great experience.
Anonymous
7 months ago
Report
Daniel
7 months ago
Report
Show more reviews...

About

Gisborough Hall Hotel & Spa
Gisborough Hall Hotel
Whitby Lane
Guisborough
North Yorkshire
TS14 6PT

Located on the edge of the North York moors, historic Gisborough Hall Hotel combines modern day luxury and traditional features within its ivy clad walls.

Our imposing 4 star country house hotel is only 20 minutes from Middlesbrough yet feels a world away, with its stunning grounds and views of woodlands and the Cleveland Hills.

After a relaxing massage in our spa, enjoy a drink on the terrace before dining in our award-winning AA Rosette Chaloner's restaurant, or enjoy fresh seasonal fare in the stylish G Bar & Bistro. After a day exploring the countryside, relax with a drink by the open fire in the Drawing Room, before you retire for a great night's sleep in one of our beautiful rooms.

Take time out to relax and rejuvenate mind and body with a visit to the Revival Zone Spa at the Gisborough Hall Hotel. Soft music and flickering candlelight help to set the scene in this haven of tranquillity, as our expertly trained therapists soothe your cares away.

Choose from a wide range of relaxing therapies and treatments; enjoy a blissful hot stone massage, or indulge in an aromatic facial. The Revival Zone Spa also offers a variety of inclusive packages and spa days, perfect for birthdays and celebrations. Elemis gifts and vouchers now available.

Zone Spa is Beauty Room, without leisure or pool facilities.

Monday
9:00 AM7:00 PM
Tuesday
9:00 AM7:00 PM
Wednesday
9:00 AM7:00 PM
Thursday
9:00 AM7:00 PM
Friday
9:00 AM7:00 PM
Saturday
9:00 AM7:00 PM
Sunday
9:00 AM7:00 PM