I booked this deal for my parents anniversary gift and it was also my mums birthday. I called the hotel to ask them if they could do something nice for them like leave a small cake, some chocolates, wine etc but I was told the person I spoke to did not have the authority to provide this and he said he would let someone know and put the phone down. I even emailed the hotel with my request but till date have had no response.
My parents also thought the spa could have been a bit more clean.
Spa facilities were unavailable for large periods of the stay - inaccessible pretty much whenever we wanted to use it and then loud swimming lessons.
Boasted best coffee in Watford and then it was instant coffee from a machine! Asked for fresh coffee and kept getting directed to the machine.
The hotel staff were briliant but very disappointing :-(
To be honest I would never book with LM again and would tell all my friends not to use the service.
If you really want to relax this is the place to have that short break, however all spa treatments need to be pre book and they are not open on sundays.Privilege room is not really worth as the bathrobe and slippers are cheaper and not really comfy.Food in there is really disgusting, nothing is fresh and it seems to be heated from microwave to the table.Drinks from the pub doesnt taste good.It is ridiculous to have to ask for water every 1hr and they came with only 1 small bottle for 2.