East River Spa Reviews
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
Check availability and book onlineReviews are written by customers after their visit.
392 reviews
I took my mum for mothers day. Overall the spa was ok, the staff were nice but it just felt as though the spa could do with a good clean. The herbal peppermint tea tasted like english breakfast tea which we found weird.
This spa day was a treat for my friend and I, and a nice way for us to catch up with each other. ON arrival the staff were incredibly friendly and made us feel very welcome. We were shown to the changng facilities and everything was in great order and easy to use. For the treatment itself we were taken to the special room and the therapist went through the various elements that we should do. It felt very relaxing - our only problem was that we wanted some more water as the steam thearpy can leave you very dehydrated.
The aftercare was superb! We were treated to herbal teas and a lovely sorbet mouth cleanser. We got to relax on hot stone beds which was a perfect end to the day.
Fabulous venue, few minutes in a taxi from Canary Wharf tube station. Good value Spa in the City Package. Sauna not working but everything else was great. Staff could not have been more helpful. No stigma attached to using vouchers. Relaxation room is great, we went on a Friday night and only saw a couple of other people.
This hotel is set in a very beautiful and special part of London, my favourite actually as you can see the river and the Millemiun from there. The Hotel is very well looked after and pompeous even though the SPA is in this fantastic set and has a huge potential to deliver a great customer experience, its lacks quite a few key point to hit this bottom. What a shame.
visited with my partner as a birthday treat for him...had a lovely day .used gym & steam & sauna rooms as well as the 3 Experience shower sensations before our moroccan steam ritual which was really nice - private chamber to slather various products over body and then sit back in the steam , which I found quite intense at times , but you could step out of chamber for a breather & even under a shower to cool off for a bit. stone beds in the relaxation room after were wonderful with a lovely view whilst sipping herbal tea and and a complimentary sorbet. Lovely venue and would definitely visit again - recommended!
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