East River Spa Reviews
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
Check availability and book onlineReviews are written by customers after their visit.
392 reviews
My husband treated me to their romantic package, 45 minutes mud treatment and 1 hour swedish massage with champagne and strawberries after. The spa's decor is very nice, the relaxation room is lovely overlooking the water and a selection of fruit and beverages available. The sauna and steam room were small but as we were the only ones there it was great. The mud treatment was good and the massage was good too. My husband had a more pleasant person (lady called Samantha) massaging him who was very sweet, friendly and firm in her massage. The girl who did my massage (eastern european lady - I forgot her name) was a little abrupt and cold with me and finished earlier than the other girl. She wasnt absolutely terrible but she wasnt great either in all respects - personality/service and treatment. The spa also doesnt have a pool or jacuzzi which was a let down but we will definitely come back in the future.
The venue was lovely and the staff member on the day was exceptionally wonderful. My friend and I were made to feel very at home and comfortable. You kind of miss not having a swimming pool at a spa venue even when you don't swim! I felt like i had missed a section of the spa. Nevetheless the spa was well worth it.
I took my Mum to the spa for a treatment and lunch. It was outstanding. The lunch was incredible, food was some of the best I have ever tasted. Not to mention the service. The waitress was so helpful and attentive, she also gave us the perfect balance of privacy and attention.
The Spa itself is stunning. We were looked after so well the entire day. We'd like to specifically mention Samantha who gave my Mum her back massage, it was the best massage she's ever had. Mum said that Samantha listened so tentatively to her needs that it has made a physical difference to her long term injury. Samantha was a real expert and so knowledgeable. Shirin and Lana then gave our manicures and they were super, so professional but incredibly friendly and just couldn't do enough for us. After our treatments, they came into the relaxing room and presented my Mum with a Happy birthday selection of cakes and a candle. I was so impressed with the attention to detail and will be returning in a heart beat. Many, many thanks to all the wonderful staff at the East River Spa and hotel for making our visit so special. A 60th birthday never to forget.
i live in new providence wharf so its less than a mins walk from my complex.. i was looking for a relaxing head and shoulder message and i was so relaxed with the massage that i extended my therapy time to 60 mins. The spa is very clean and calm. I also liked the locker and changing rooms. the manager is very helpful as well. cant wait to book my next appointment
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