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Venue rating

4.1

206 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
East River Spa at Radisson Blu Edwardian
East River Spa at Radisson Blu Edwardian
Radisson Blu Edwardian,
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
United Kingdom

Hotel Spa

East River Spa at Radisson Blu Edwardian
Radisson Blu Edwardian,
5 Fairmont Avenue, Canary Wharf, London, E14 9PJ
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

4.1

Chain rating

Based on 206 reviews

5 stars 90
4 stars 78
3 stars 25
2 stars 12
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (16)
  • Body Treatments (2)
  • Body Wraps (1)
  • Rasul and Mud Treatments (18)
  • Steam and Sauna Therapy (48)
  • Weight Loss Treatments (1)
  • Face
  • Facials (17)
  • Facials - Oxygen (1)
  • Fitness
  • Swimming (5)
  • Massage
  • Aromatherapy Massage (7)
  • Hot Stone Massage (2)
  • Swedish Massage (10)
  • Therapeutic Massage (13)
  • Nails
  • Manicure (3)
  • Pedicure (3)
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Verified review Visited August 2016
Posted 8 months ago
I wouldn't tell my friends about this experience, I bought the package as a birthday celebration for my boyfriend as I felt he deserved a day out and also a massage.

Upon arriving to the hotel, the staff were lovely both at the reception desk and the spa reception. When we arrived at the spa, the man who welcomed us was very polite and friendly, we filled out a consultation form and directed us to the changing rooms. We were then shown the facilities before waiting for our treatment. The relaxation room was nice and peaceful, when it was time for our massage we didn't get to have it together which was disappointing but one at a time. The massuse was mediocre, I didn't feel like any tension was released and even when I was telling her to push harder she was still very gentle, my boyfriend also said the same. Once we had both finished our treatment we wanted to relax in the sauna and the other facilities but couldn't because it was packed with sweaty boys who had just come out from the gym which was very intimidating. Part of the package was a glass of prosecco which we never received!

Overall the spa experience was very very poor, we didn't get to enjoy the full facilities and the massage was mediocre. The spa are selling their name and not the quality it provides, I wouldn't recommend this to anyone nor will I come back again.

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Verified review Visited September 2015
Posted 1 year ago
Bought to extend the bank holiday and I was very much impressed. First time having a professional massage and my partner enjoyed the whole day so success all round, they even managed to dig out a pair of slippers for us when there were none available! The first two courses from the set menu were so nice, we had almost no choice but to go for a third. Thanks very much.

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Verified review Visited August 2015
Posted 1 year ago
The therapists here are fantastic and we had very good treatments from them. We loved the heated chairs in the relaxation room and then had a beautiful afternoon tea in the restaurant. The only problem was the booking experience - we had a dated booking through wahanda and received confirmation, but when I called to book the specific treatments nobody answered. I emailed and kept trying to call, eventually I received a voicemail telling me my treatment times. When we arrived the staff asked for our voucher - which we didn't have as it wasn't that kind of booking with a voucher. I ended up having to resend all of the emails I had sent and received to do with the booking, all a bit frustrating especially as when I visited this venue before there were no problems, they booked me in using the wahanda booking reference. So the reception staff need to have a little more training on how to welcome wahanda bookings but aside from that everything was good!

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Verified review Visited August 2015
Posted 1 year ago
I went for a Revival Spa & Dine and have awarded it 4 stars.

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Verified review Visited July 2015
Posted 1 year ago
I had a 30 mins back massage which was very good and I wished I purchased a 60 minutes massage instead. Would recciemend and go back.

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