Hotel reception staff extremely rude. I booked 3 twin rooms & they got this wrong, took a long time to rectify, no offer to store bags, 2 hours later we finally got access to rooms. Booked a spa weekend, no robes at the hotel in either hotel or spa so had to walk around wearing a towel wrapped around ourselves. Restaurant was terrible in both presentation and taste. For breakfast the restaurant was too small to cater all guests so people had to stand & wait for room number to be called.