A very pleasant day. Seemed a little disorganised at first as had to ask for robes and slippers. Also had to ask for tea/ coffee after a swim as none was offered on arrival. Treatments were lovely and the ladies doing the treatments very helpful. Would advise getting there well before treatment times to make use of pool and sauna etc as you will not want to swim after treatments.
I was quite disappointed with Dalmeny,as I had booked the services for our wedding anniversary.The time selected for the services I had paid for was 10.30 but I got a call from Dalmeny saying we can not have it done at 10.30 together i.e with my husband as they just have one staff available. They also said that how did Treatwell book this slot? I was quite shocked & said they need to sort it out with Treatwelll, what has the customer got to do with it if you don't have enough staff. So they changed our appointment time for both of us, to one that was not the best time for us. Besides whilst doing my facial a serum was used on my face that started burning my skin instantly. I had to ask the lady to stop using it. I was very disappointed with my facial. Very poor results after the facial. I will not go back again. I wanted to speak to the manager but he was not available.