Snail and Hare Beauty Bar Reviews
12 Poland Street, Soho, London, W1F 8QB
Check availability and book onlineReviews are written by customers after their visit.
3302 reviews
The staff were really warm and welcoming on arrival.
The treatment was good but there seemed to be a mix up with bookings towards the end of my session which meant I had another lady finish off the treatment - at this point it felt a bit hurried.
All in all though, great service and I would return.
The ambience and the staff are really nice and friendly, the pedicure was relaxing but a bit pricey in my opinion.
Treatment by Ellie
Terrible customer service. This place closes at 8:00pm and said they could take their last pedicure appointment at 7:30pm, which is what I booked. When my friend and I arrived they rushed me into a solo chair by the wall and put my feet in a bucket - like the one you use to mop the kitchen... There are no pedicure stations at all! The technician performed the pedicure out of this bucket with me having to put my foot uncomfortably in her lap as she quickly trimmed my nails. She had a terrible attitude and finished the treatment in 15 minutes (I paid for a 30-minute pedicure), of which only 30 seconds was spent on the "foot massage" part of the pedicure. I asked mid-way if I could also have an eyebrow wax and the lady literally rolled her eyes and muttered "yes" under her breath. The worst part was that the staff was turning the lights and music off before my friend and I had even paid for the service; it was painfully obvious that they couldn't get us out fast enough. Not to mention the incredible amount I paid for this terrible treatment. Will never be going back here again.
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