Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.4

2173 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value
Cucumba
Cucumba
12 Poland Street,
Soho, London, W1F 8QB
United Kingdom

Beauty Salon

Cucumba
12 Poland Street,
Soho, London, W1F 8QB
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

4.4

Venue rating

Based on 2,173 reviews

5 stars 1194
4 stars 623
3 stars 249
2 stars 57
1 star 50
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Acrylic, Hard Gel & Nail Extensions (4)
  • Aromatherapy Massage (3)
  • Ayurvedic Massage (7)
  • Back Facials (1)
  • Back, Neck & Shoulders Massage (14)
  • Bikini Waxing (80)
  • Brazilian Waxing (130)
  • Callus Peel (52)
  • Cellulite Treatments (12)
  • Classic Facials (351)
  • Couples Massage (3)
  • Deep Tissue Massage (10)
  • Definition Brows (5)
  • Eyebrow & Eyelash Tinting (32)
  • Eyebrow Threading (30)
  • Eyebrow Waxing (37)
  • Eyelash Extensions (46)
  • Face Lift - Nonsurgical (1)
  • Facial Threading (108)
  • Facial Waxing (12)
  • Facials - Men's (1)
  • Foot Massage (167)
  • Gel Nails Manicure (50)
  • Gel Nails Pedicure (21)
  • Hand Massage (2)
  • Henna Designs and Tattoos (1)
  • Hollywood Waxing (56)
  • Indian Head Massage (12)
  • Ladies' Arm & Underarm Waxing (16)
  • Ladies' Leg Waxing (64)
  • Ladies' Waxing (220)
  • Lash Lift (26)
  • LED Light Therapy (17)
  • Lymphatic Drainage (1)
  • Makeup (31)
  • Manicure (313)
  • Men's Waxing (7)
  • Microdermabrasion (18)
  • Nail Art (12)
  • Nail or Gel Polish Removal (27)
  • Pedicure (387)
  • Pregnancy Massage (1)
  • Reflexology (2)
  • Relaxing Massage (44)
  • Skincare Consultation (1)
  • Sports Massage (2)
  • Spray Tanning and Sunless Tanning (112)
  • Sunbeds and Tanning Booths (1)
  • Swedish Massage (51)
  • Therapeutic Massage (140)
Show more
Verified review Visited February 2015
Posted 3 years ago
I don't go to the spa for the ambience, as it isn't where you'd go for a luxury treatment. It's an urban pit stop that's always busy which made me want to try again after a previous enjoyable visit. However, I left extremely disappointed with my extraction facial. After starting 15 minutes late, the hours appointment consisted of 40 minutes of prep, 10 minutes of extraction, and 10 minutes just laying there. At no point did the therapist explain what she was doing, what products she was applying, or whether I was ok. In truth, the room was freezing (especially when topless with a fan blowing), no real extraction took place, and the only time she spoke to me was to tell me I should come back. Very uncomfortable experience. I alerted reception of this when leaving and was told a manager would call me, which they have not. There are better places in town to go for a treatment.

Report as inappropriate

Be the first to comment on this review

Cancel

Comments

$formatterTool.formatElapsedTime($comment.createdDate, $!content.common.labels.optional('time-measurement-ago'))
Hi James, Thanks for your feedback. I believe a manager contacted you on Monday - the very next working day and that you were happy with (and accepted) her offer of a free Microzone facial focusing on just the extraction. They were extremely busy on Saturday so apologies for the delay. Yes you are right your therapist is not much of a talker and this has been fed back to her as whilst I appreciate some clients like to just relax during the facial, others wish to know a bit more about the products used and the process in general. A 10-15 minute extraction sounds about right but if you were expecting longer on the extraction then please do inform your therapist as facials (and all treatments) can be tailored to the clients requirements. Its inexcusable that the therapist did not ask you basic questions about your comfort and this has been addressed with her directly. I do hope that overall you feel that we do take client care seriously as if and when things go wrong - as they inevitably do for any business or individual - our primary concern is to put things right, to learn from our mistakes, to improve on what we do and to find a solution that the client is happy with. Thanks again for talking the time to feedback and please know that your feedback has been taken on board and we hope that when you do come in for your complimentary microzone extraction facial your faith in us is restored . regards......
Verified review Visited February 2015
Posted 3 years ago
I loved the set up of the massage "rooms" downstairs. Each section is separated by long curtains and so makes the flow of the venue really good, the lighting was dimmed which I loved and the music playing in the background was perfect! Soft and relaxing, loved the album and even wanted it for myself. The massage was really good but the woman doing it could have focused her attention on the lower back rather than just focusing on my neck and shoulders. The pressure was good sometimes a bit too hard but it was all fine. The staff were welcoming and overall a really enjoyable experience! Will definitely be going back

Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited February 2015
Posted 3 years ago
I had a Couples massage and have awarded it 4 stars.

Be the first to comment on this review

Cancel
Verified review Visited February 2015
Posted 3 years ago
I had a Love Feet and have awarded it 3 stars.

Be the first to comment on this review

Cancel

Comments

$formatterTool.formatElapsedTime($comment.createdDate, $!content.common.labels.optional('time-measurement-ago'))
Hi Evelina. Thank you for your review. We would very much like to understand how we could do better and maybe even get the opportunity to improve on your experience. A 3 star award suggests we did not meet with your expectations. If you could email polandst@cucumba.co.uk with more specific details of what could have been improved on then we can hopefully put things right for you. Regards
Verified review Visited February 2015
Posted 3 years ago
I had a Love Waxing and have awarded it 4 stars.

Be the first to comment on this review

Cancel