The staff at the hotel were excellent, they couldn't do enough for you. The treatments my husband and I had were amazing. The only faults were that the shower in our room did not give out a lot of hot water and was a strange design. Which meant it was awkward to use. I found that the food could have been better. Lunch was not very filling ( a bit on the stingy side ) . My main meal was not what it was hyped up to be. On the plus side we did enjoy our night at the hotel and the staff were a big part of that.