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Venue rating

3.9

222 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Cleo Clinic Wimbledon
Cleo Clinic Wimbledon
4 Queens Road,
Centre Court Shopping Mall, Wimbledon, London, SW19 4YA
United Kingdom

Beauty Salon

Cleo Clinic Wimbledon
4 Queens Road,
Centre Court Shopping Mall, Wimbledon, London, SW19 4YA
United Kingdom

Opening hours

Mon - Wed 9:30 am - 7:00 pm
Thur 9:30 am - 8:00 pm
Fri 9:30 am - 7:00 pm
Sat 9:30 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Cleo Clinic Wimbledon

At Cleo Clinic you can relax, unwind and rejuvenate your mind, body and spirit. Our full service salon offers wellness and beauty treatments ranging from Hot Stone Massages to Facials. Our highly trained therapists offer a professional consultation service enabling us to produce effective treatment plans suiting your lifestyle and your needs. You will be greeted with a warm welcome and professional caring attitude where Cleo Clinic will pamper you and cater for all your requirements. We aim to offer first class treatments to the highest possible standard at affordable prices.

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Services

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Comments

Reviews (written by customers after their visit)

3.9

Venue rating

Based on 222 reviews

5 stars 102
4 stars 66
3 stars 27
2 stars 11
1 star 16
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Face
  • Eyelash Extensions (1)
  • Facials (4)
  • Hair removal
  • Bikini Waxing (5)
  • Brazilian Waxing (67)
  • Hollywood Waxing (57)
  • Leg Waxing (1)
  • Male Waxing (1)
  • Waxing (34)
  • Massage
  • Aromatherapy Massage (4)
  • Deep Tissue Massage (9)
  • Foot Massage (1)
  • Hot Stone Massage (4)
  • Indian Head Massage (5)
  • Swedish Massage (11)
  • Nails
  • Gel Nails (1)
  • Manicure (9)
  • Minx Nails (1)
  • Nail Extensions & Overlays (1)
  • Pedicure (8)
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Verified review Visited September 2016
Posted 3 days ago
I had a Ladies Warm Body Waxing and have awarded it 5 stars.

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Verified review Visited September 2016
Posted 6 days ago
I booked this after reading some less than great reviews as I thought 'it's only a wax right?' oh how wrong I was. I've tried to explain just how awful this experience was to my friends but I really can't reenact it to the full extend. The beautician had obviously had a stressful day so at first I gave her the benefit of the doubt but the procedure continued to be an absolute nightmare. Having only ever had an extended bikini wax before I voiced my concerns at the beginning which were pretty much ignored. The procedure was unbearably painful and the beautician made remarks such as 'if you cant take pain why did you book it' (I have never had any problems with pain before), 'why did you book a Brazilian if you haven't ever had one before' (everyone has to start somewhere right?) and 'look you're sweating this isn't helping me' (I can't actually control my bodies reaction I'm afraid)! The wax took her just under 15 minutes (she obviously wanted me gone), she left me completely red with odd patches of hair still remaining. In relation to the remaining patches she commented 'I haven't done it all as it is your first time, we will do it all next time' - sorry what? Not wanting to stay in her company any longer I accepted this and ran out of the salon as fast as I could never ever to return again. This is the first time that I haven't tipped a beautician in my life. Be warned and avoid!

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Verified review Visited September 2016
Posted 1 week ago
I had a Manicure with Shellac and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 1 week ago
Fast and professional. good experience. I will definitely go back.

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Verified review Visited September 2016
Posted 1 week ago
Treatment was nice and staff and vey warm and friendly. Ambience of the salon could be improved - just some background music would make a big difference.

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Verified review Visited September 2016
Posted 2 weeks ago
I had a Male Waxing and have awarded it 5 stars.

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Posted 2 weeks ago
Incredibly disappointed and angry at the service I received in Cleo Clinic Wimbledon. I came in for eyebrow threading and an upper lip wax. First of all the lady was not very welcoming and came across as quite rude and abrupt. She first threaded my eyebrows which I was very satisfied with but once she had waxed my upper lip and asked me to check it in the mirror. I noticed she had left a large clump of hair at the point of my cuspids bow. Therefore I asked if she could remove it. Without even asking she went into thread it which was not what I had asked for. I then told her I would prefer not to thread the hair as I found it quite painful. She then rolled her eyes at me and got the wax. This then soon led to her ripping the skin off my lip! She then walked off without even saying a word and joined her colleagues at the desk, leaving me on the chair. I left the salon feeling quite annoyed and disappointed with the attitude of cleo clinics employees and the service they had provided. It wasn't until I arrived home 20 minutes later I realised the wax had completely ripped away the skin on my lip, causing it to swell and sting! I did not feel as though the manager on the desk was at all approachable as it was very obvious I was not happy with the treatment and she did not even say a polite thank you or goodbye as I left. Manners are incredibly important in a business and the Cleo Clinic employees clearly do not attain these at all.
I would not reccommend the service and I shall not be returning again.

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Verified review Visited August 2016
Posted 2 weeks ago
I had a Ladies Warm Body Waxing and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 3 weeks ago
My appointment was slightly changed by the beauty institute a few hours before it was due which was no problem for me.
The young lady was polite with me; she didn't seem very happy but she made huge efforts to be nice.
The only thing that makes me hesitate come back for the same treatment is that I'm not sure they clean the files in between clients (if they do, I'd like them to do it right before they use the files, in front of me)... But maybe that's only me!
Good experience overall.

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Verified review Visited August 2016
Posted 1 month ago
I had a Pedicure and have awarded it 4 stars.

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Verified review Visited August 2016
Posted 1 month ago
I had a Ladies Warm Body Waxing and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 1 month ago
Treatment room was very cold and therapist inexperienced - venue not very clean

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Verified review Visited August 2016
Posted 1 month ago
I had a Ladies Hot Waxing, Ladies Warm Body Waxing and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 1 month ago
Friendly staff as always.

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Verified review Visited August 2016
Posted 1 month ago
The Massage itself was really really good. The woman who did it clearly knew what she was doing and always asked if the pressure was OK when she moved onto a new part. She was very nice and professional and I definitely rate her.

The spa itself is OK. I have been to places that are a lot better. I have had a really terrible manicure from there so I would definitely not recommend you go there for your nails. However, all of the massages I have there are fab.

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Verified review Visited July 2016
Posted 1 month ago
I hadn't ever been waxed before so I wasn't entirely sure what to expect, aside from... well, the obvious. I was pretty nervous, but it was really fine. The first lady I spoke to seemed a bit uncertain, but another took over and booked me in right away. I was seen right on time.

It hurt a bit in places, but to me it hurt less than brushing knots out of my hair, if that's any comparison to go by. I asked some questions and didn't always receive super informed answers, but it was enough and I didn't feel ignored or anything. We had a nice chat and it was a bit surreal because I was chatting horizontally with my pants off. But, hey.

As for the waxing itself, yes, it was red after, but I'd expected that much. It didn't hurt a lot after, but I wore leggings there. I did have a little blood when I checked later, but nothing alarming. The wax was a little uneven? The hair's in a line but it wavers to the left a little bit. Other than that, I have no qualms. I'd go back, but I might go elsewhere for a full Hollywood wax.

So, overall:

+ Positive:
• Seen on time; efficient
• Took exactly 20 minutes, as I was told it would
• Really cheap
• Private
• Not painful (personally)

- Negative:
• Little information given (on the procedure, aftercare, any products required)
• Felt kind of impersonal, but some might prefer that
• A bit abrupt at the end, wasn't sure if I had to wait for more?

Overall: It was efficient and cheap, but it was really rather good and I was surprised by the quality for the price. I'd go again.

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Verified review Visited July 2016
Posted 1 month ago
Great results and fabulous staff for the second time I've been, will be back!

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Verified review Visited July 2016
Posted 1 month ago
I booked an early appointment, however when I arrived the venue was not ready. The room that was used had all bits of tissue and wax on the floor - looked like it had not been swept for some time...? Hygiene? Bin was empty, but pieces of wax on the inside. No pillow on bed...very disappointing.

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Verified review Visited July 2016
Posted 1 month ago
Clean and quick, really professional and perfect result

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Verified review Visited July 2016
Posted 1 month ago
The treatment itself (i had an underarm wax) was fine, quick and painless. The lady who treated me did come across as slightly abrupt at times to the point where I nearly said something. But other than that it was fine! I would go back.

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