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Venue rating

4.1

154 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Cleo Clinic Wimbledon
Cleo Clinic Wimbledon
4 Queens Road,
Centre Court Shopping Mall, Wimbledon, London, SW19 4YA
United Kingdom

Day Spa

Cleo Clinic Wimbledon
4 Queens Road,
Centre Court Shopping Mall, Wimbledon, London, SW19 4YA
United Kingdom

Opening hours

Mon - Wed 9:30 am - 7:00 pm
Thur 9:30 am - 8:00 pm
Fri 9:30 am - 7:00 pm
Sat 9:30 am - 6:00 pm
Sun 11:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Cleo Clinic Wimbledon

At Cleo Clinic you can relax, unwind and rejuvenate your mind, body and spirit. Our full service salon offers wellness and beauty treatments ranging from Hot Stone Massages to Facials. Our highly trained therapists offer a professional consultation service enabling us to produce effective treatment plans suiting your lifestyle and your needs. You will be greeted with a warm welcome and professional caring attitude where Cleo Clinic will pamper you and cater for all your requirements. We aim to offer first class treatments to the highest possible standard at affordable prices.

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Services

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Comments

Reviews (written by customers after their visit)

4.1

Venue rating

Based on 154 reviews

5 stars 73
4 stars 47
3 stars 20
2 stars 6
1 star 8
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Face
  • Facials (1)
  • Hair removal
  • Brazilian Waxing (65)
  • Hollywood Waxing (52)
  • Waxing (12)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (7)
  • Foot Massage (1)
  • Indian Head Massage (1)
  • Stone Massage Therapy (4)
  • Swedish Massage (6)
  • Nails
  • Gel Nails (1)
  • Manicure (4)
  • Nail Extensions & Overlays (1)
  • Pedicure (2)
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Have you been here? Write a review
Verified review Visited January 2016
Posted 2 days ago
I am always nervous for this appointment but Pooja at Cleo Clinic was so good to deliver the best service, painless waxing and making yourself comfortable. It was quick, clean and the best I could expect. Will definitely go there again,

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Verified review Visited January 2016
Posted 4 days ago
Very friendly and lovely person. Got shellac done and two weeks later it's still perfect . I will defiantly be back . Perfectionist !

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Verified review Visited January 2016
Posted 1 week ago
The staff were abrupt and rude, and I was kept waiting 10 minutes. Then before I got undressed the lady told me "we finish at 6 so I have to finish at 5.55, so my treatment was 10-15 minutes shorter. Then when it finished I was trying to relaxed but all the staff had thier coats on and we're waiting for me to be ready, ushering me out of the door.

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Verified review Visited January 2016
Posted 2 weeks ago
Masseuse Fedrica was friendly, concerned, professional in addressing and resolving my muscular ailments. She remained totally sympathetic for my situation (when I felt unwitting pain from her massaging my inflamed muscles) and pursued alternative strategies for my optimal comfort under my muscular agony. She offered other helpful advice (e.g. take tablets for relief from muscular pain). I needed further massages, so she offered helpful options for my on-going relief -- extended massages by special-offer bulk-purchase ( 5 massages for the price of 4: buy 4 massages in one transaction, get 1 FREE), cheaper than paying for massages successively.

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Verified review Visited December 2015
Posted 1 month ago
Had a quick pain free wax here at Cleo clinic would definitely come back!

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Verified review Visited December 2015
Posted 1 month ago
So it s thé second time I come.
It was not as last time.
Very painful and the price was different from the initial price suggested by Wahanda !
I will not come back there.

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Verified review Visited November 2015
Posted 1 month ago
Very quick service (hollywood only took about 15 minutes) so the quickest wax i've probably ever had! Friendly staff and clean facilities. Only thing worth mentioning.. hollywood waxing didn't include bottom. I could have asked and they may have done it but it was never offered, which it usually is at other salons.

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Verified review Visited October 2015
Posted 2 months ago
The staff were really friendly and fitted me in despite a problem with the booking. The treatment was good value and relatively pain free! I would definitely recommend to a friend.

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Posted 2 months ago
This afternoon I booked a two a clock appointment at the cleo clinic in wimbledon for a Brazilian wax. I was served by a lady named Rupal. As this was a Brazilian  wax I was quite wary of the pain and sensitivity. 
When she placed the wax on me, I made her aware that the wax was quite hot and it was burning me, but she kept saying "no its not" and carried on. I was in pain  and to make things worse when she pulled off the wax she by no way tugged my skin or even put any pressure on the area to reduce the pain‎. Despite my repeatedly  telling her‎ she shrugged off my comments and started arguing with me to tell me that the wax is not hot and I'm causing my own pain by not staying still!!!  I was in pain and in no way was I able to stay still and more over  I had to pull my own skin to try to reduce the pain to which she shouted at me a saying I'm not allowing her to do her job!!! This experience left me excruciating pain. I couldn't even check afterwards if all the hair was off because I was burning in pain and I just wanted to get out of there as soon as I can. I've never had this experience ever before and I feel absolutely sick. I called Wahanda just as I left the Salon and I was shaking and felt sick! ‎ Now that I've had a few hours to rest, I've checked and my skin has been damaged ‎and im left bruised and in pain!

There is nothing that can be done to reverse this experience and from now on, NO women should go through what I did!! 

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Verified review Visited October 2015
Posted 3 months ago
Great wax at a fab price!

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Verified review Visited October 2015
Posted 3 months ago
Great value service from this salon. Although the actual waxing was fairly brutal and left me bruised for a few days. I was the 1st appointment of the day, but had to wait a while. Luckily the therapist was very fast so the pain was for a short period and I was out in 20 minutes.

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Verified review Visited October 2015
Posted 3 months ago
The first time I went here I was really impressed with the waxing treatment - whilst I was there a member of staff told me if you go somewhere with a voucher the staff tend to do a quick job because they know you won't come back, when I came back to this salon it seemed clear that they were only doing a 'half job' in comparison to the first time, even though I paid an extra £5 on top of my voucher to go from a Brazilian to a Hollywood. I guess this is the downfall to getting vouchers because I really loved it the first time!

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Verified review Visited October 2015
Posted 3 months ago
Such a fantastic place with an amazing service.
Staff is very brilliant.
The most ideal Institut in London also for waxing!
I will come back every time now :)
The best I knew .
Thanks Wahanda I was desperate before with waxing !
Now I am quite with CleoWimbledon.

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Verified review Visited October 2015
Posted 3 months ago
Lovely masseuse, but very chatty when I just wanted to relax. She was very attentive and tried her best with my knots.

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Posted 4 months ago
The customer service to begin with was rubbish! No smiles, just generally a bit awkward. When I was taken in the room, I was told to "get myself ready", wasn't asked if i had been for a wax before/told what to expect etc. And I was expecting to pay £15, as stated on Wahanda, but was charged £10 extra for a hot wax, which wasn't given as an option on the app. I wasn't given anything to cover myself after i had taken my lower clothing off, even though the door to the room opened out in to the corridor of the salon. The lady didn't even knock to ask if I was decent, just walked on in!!
She was generally nice through the procedure, which did make me feel better about the experience at the time. I wasn't given an opportunity to check the wax (done in less than 20 minutes, even though the slot is for an hour). I was disappointed that she didn't actually remove any hair from the back! And now I have got home, and embarrassingly, the lower half of my cheeks were stuck together due to a hardened piece of wax being left there - stuck in the hair she didn't remove! I can also see now that there are so many stray hairs all over. Just a disappointing experience overall. So I'm not going to have to complete the job myself!!

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Verified review Visited September 2015
Posted 4 months ago
I had a Brazilian or Hollywood Wax and have awarded it 5 stars.

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Verified review Visited September 2015
Posted 5 months ago
I had a Brazilian or Hollywood Wax and have awarded it 4 stars.

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Verified review Visited September 2015
Posted 5 months ago
I have a Hollywood wax here each month and the staff are really friendly and professional.
The place itself is really clean and has a chilled out/relaxed atmosphere.
Would really recommend!

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Verified review Visited August 2015
Posted 5 months ago
Few slots to book on Wahanda so you need some planning ahead but it was definitely worth it. Lovely staff, clean and good job. I was surprised that my hollywood wax was painless and I've tried many salons around Wimbledon. Very good experience and highly recommended.

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Verified review Visited August 2015
Posted 5 months ago
When I arrived at Cleo Clinic Wimbledon, they advised they did not have my appointment or any confirmation of my booking. I showed them the confirmation on email from Wahanda, and they were hesitant to accommodate. I was shown into a room where a staff member said she would give the wax. The room was clean, however had no pillow and was not very relaxing. The staff member seemed quite irritated that she had to accommodate me. My skin was not prepped for the wax - was not asked if the wax was too hot...she just went ahead with the wax, which was finished in less than 10 minutes - I am not kidding! I was asked if I wanted cream for the area - this is usually standard, so why was I asked? Two days later, I was using a tweezers to remove hairs which were not removed ....this is the worst wax I have ever had.

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