I visited last week for the first time, having walked past it for sometimes. I had the best massage I have ever had. I visited with a painful back and she worked hard to sort it out. I would really recommend it, super service, with kind and charming staff. I will be going again.
All I can say is absolutely horrendous experience, rude staff, and didn't get my waxing as I arrived 10 minutes early so they said I had to come back 40 minutes later.
I arrived at 13.20 for my 13.30 appointment. I was told to come back later in 40 minutes, as they couldn't do it as I was 10minutes early, and then overheard them saying that they didn't know how to wax. I said I was happy to wait the 10minutes and they said no come back afterwards as you're early so we can't do it now. Again I explained my appointments in 10 minutes time, she said exactly come back in 40minutes.
I didn't get an apology, just rudeness and them blaming me for arriving 10minutes early (which I thought was a polite standard).
I cannot rate their ability to do the job, but the service I received I would have given zero out of 10. Truly horrendous experience.