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Venue rating

4.0

103 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value

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Chevin Country Park Hotel & Spa
Chevin Country Park Hotel & Spa
Crerar Chevin Country Park Hotel and Spa,
Yorkgate, Otley, Yorkshire, LS21 3NU
United Kingdom

Hotel Spa

Chevin Country Park Hotel & Spa
Crerar Chevin Country Park Hotel and Spa,
Yorkgate, Otley, Yorkshire, LS21 3NU
United Kingdom

Opening hours

Mon - Sun 9:00 am - 8:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Chevin Country Park Hotel & Spa part of Crerar Hotels

A truly unique country hotel in Yorkshire but close to the cities of Leeds and York as well.

Set above the market town of Otley, in West Yorkshire, you will find unspoiled woodland grounds, secluded accommodation and a stunning Sonas Spa.

With 49 hotel rooms and log cabins - you will feel a million miles from it all. However, you will also find bustling markets, fine restaurants, bars, galleries and shopping just minutes away.

Each lodge is part of a building that contains three separate lodges, each with its own private entrance, en-suite bathroom and private patio - perfect for sipping a glass of wine at the end of a great day.

Our leisure facilities offering an oasis of relaxation and tranquility including an indoor pool, Jacuzzi, steam room, outdoor hot tub and beautiful Sonas Spa.

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Services

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Comments

Reviews (written by customers after their visit)

4.0

Chain rating

Based on 103 reviews

5 stars 39
4 stars 38
3 stars 19
2 stars 4
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (19)
  • Body Treatments (1)
  • Body Wraps (1)
  • Hydrotherapy (8)
  • Steam and Sauna Therapy (30)
  • Face
  • Facials (29)
  • Fitness
  • Squash (4)
  • Swimming (34)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (1)
  • Foot Massage (1)
  • Indian Head Massage (1)
  • Stone Massage Therapy (2)
  • Swedish Massage (1)
  • Therapeutic Massage (53)
  • Nails
  • Manicure (7)
  • Pedicure (5)
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Have you been here? Write a review
Posted 1 week ago
Came here for the afternoon tea spa day with 2 friends. Was disappointed with the day overall. There was a notice in reception saying the pool/jacuzzi temperatures would be "variable" due to a maintenance issue; however no staff member mentioned this verbally when we checked in. Changing rooms were small, weren't provided with slippers as stated in the package. Floors were dirty and the place in general needed a good clean. The pool was half cordoned off for a baby and parent swimming lesson which didn't provide us with the relaxing atmosphere we'd anticipated. Again, this was not mentioned to us. The pool and jacuzzis were stone cold. The steam room was out of use. The sauna was good. We then went for our treatments where we all had lovely massages - no complaints there. Afternoon tea was awful - tiny sandwiches on soggy sliced bread, shop bought scones and tiny slithers of cake - we couldn't wait to leave and go for a proper meal. Overall not worth the money or travel. A shame as the staff were lovely and the day would've probably been very enjoyable and relaxing if the facilities were as stated.

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Verified review Visited January 2016
Posted 1 week ago
We came for spa and dine package. Treatment was very good and so was the food. However, it took me about 20 attempts to get through on the phone to find out the times of treatments. It just sends you around in a loop. The outdoor jacuzzi was cold as was the indoor jacuzzi. The steam room was not working. The floors were dirty which if slippers were provided as mentioned this wouldn't have been such a problem. Only one robe allowed per visit. I would not return unless the temperatures in the jacuzzis were improved.

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Verified review Visited January 2016
Posted 3 weeks ago
Bought as a gift and the two girls that went had a wonderful day and said that Thay would be going again

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Verified review Visited December 2015
Posted 1 month ago
Had a really great relaxing day with an awesome back massage. The food was really good too although we were waiting about 30 minutes after the time we booked lunch for before our meals came out. Facilities were good too although there was some work going on and the showers could do with a good scrub. For the price though, the day was great and the staff were friendly.

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Verified review Visited November 2015
Posted 2 months ago
Most amazing spa day ever. Had a very very good day. Would love to come back again but maybe not book so last minute as had an 8hr wait until the treatment but overall experience was good!

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Verified review Visited November 2015
Posted 2 months ago
I went for a One Night Escape Spa Break and have awarded it 4 stars.

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Verified review Visited November 2015
Posted 2 months ago
The staff didnt have a clue. They tried charging my wife again for the day the treatments were substandard she had her nails done at a cost of £24.50 and within 24 hours they had come off poor quality and i am dosapointed as this was a birthday present for her she was supposed to go and relax but she didnt all day.

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Verified review Visited November 2015
Posted 2 months ago
Perfect birthday pick-me-up. Booked quickly & easily and spent a cold autumnal day in a warm jacuzzi, sauna and steam room looking out at the wildlife in the surrounding forest. Lovely. All staff I met were courteous and friendly and the short treatment I had (25 min facial) was luxurious and pampering. Only downside to a lovely birthday treat was lack of space around pool/spa area, no poolside beds or chairs available meant there was literally nowhere to lay down and relax after delightful lunch, otherwise would have been perfect!

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Verified review Visited November 2015
Posted 3 months ago
Enjoyed the spa break at Chevin lodge. Lovely location. Great food nice spa and treatment. Staff very helpful even though hotel was full. Room decor a little tired but overall value for money. Will return.

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Verified review Visited October 2015
Posted 3 months ago
Great experience at the Chevin Country Park Hotel. Relaxing time in the spa using the pool,sauna and steam rooms and the hot tub outside. Tasty lunch from the Dip and Dine menu and finishing with an excellent neck, back and arm massage . Roll on the next one !!

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Verified review Visited October 2015
Posted 3 months ago
Spent a couple of rainy days here and enjoyed the atmosphere of the woods and cabins. Staff were absolutely amazing, as was the food, 6 courses, each interesting and vegetarian friendly (just ask). The spa was good, a wee bit cramped in the steam and sauna at times, but great nonetheless. Prepare to disconnect from work as the wifi simply doesn't work, definitely not in the cabins. Tie up any loose ends before checking in, is our advice.

If you fancy somewhere unique with a good community feel this is absolutely the place for you.

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Verified review Visited October 2015
Posted 3 months ago
Really good value spa day and good treatment with the Dip and Dine. A couple of things could have improved it. It would be good to have a relaxation room as there's no where other than poolside to chill out between lunch, facilities and treatment. Also staff were scarce and I wasn't shown facilities or told about the format of the day.

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Verified review Visited October 2015
Posted 3 months ago
Too many people for such a small place. Only just enough lockers, I took the last free one. Steam room wasn't big enough for demand, Sauna, jacuzzi and hot tub the same. Simply put: overbooked.

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Verified review Visited October 2015
Posted 3 months ago
Had to make a complaint as we were allocated a double bed for two ladies and receptionist insisted there were NO other rooms left, when it was only 1pm and no one else could've checked in. A ridiculous booking system.
Hotel and spa GOOD but not enough staff. Food was excellent. Would return. very good value for money.

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Verified review Visited October 2015
Posted 3 months ago
I went for a One Night Escape Spa Break and have awarded it 3 stars.

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Verified review Visited September 2015
Posted 4 months ago
We have just stayed with you on a two night spa break, from the 25th off September to the 27th of September booked under the name of Alison Atkinson. We booked through Lastminute.com. I am emailing you as we have some mixed views of our stay, we are not ones to complain but we did come up to the reception several times to discuss the issues but the staff there were always snowed under busy, there was a young lad called Ray who worked in the bar who was an absolute star, nothing was too much trouble for him and he seemed to be looking after lots of different aspect of the hotel, he set up the TV for the rugby, was serving drinks, explaining all about how the evening meal package worked for us , taking food orders etc, I would just like to say his customer service is excellent. All the hotel staff were helpful and only too happy to help, the breakfast staff and reception staff also seem extremely busy.

Our complaint is that taking everything into consideration we have found that the spa break was very expensive against the standard and quality of the facilities , I have many pictures that support what I am about to raise. The leisure facilities were tired , what I mean by this id there are loose tiles in the ladies showers, the standard of cleanliness is poor with mould inside the showers, dirty floors , dirty walls and also there was a lack of information on what to do in regards to helping yourself to robes and slippers , if we had known this on the Saturday when we visited the pool and the Jacuzzi then we would have been able to make the most of this during the day but instead we got dressed and went to our room, it wasn’t until the Sunday when we went for our treatments that we gleamed this information. The two ladies that provided our treatments were fantastic and couldn’t do enough for us. We had no slippers for going out to the hot tub.

Bedroom – was small, darkly decorated with insufficient lighting with one spot light with a blown bulb, we were in room 12 and I was on the side of the bed nearest to the door, I could smell a fusty, slightly urine smell from the side of the bed near the bedside table. The bathroom was tired the shower dripped constantly sounding louder during the night. The side of the bath has a screw sticking out and the side of the bath was not secured properly. The toilet struggle to flush. We could here every move made by the residents above with the creaking floors and the plumbing .

In closing this email I would just like to confirm that for nearly £400 plus expenses whilst staying with you, it does not reflect the poor standard of facilities , in short we feel in some areas the hotel is poorly maintained

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Verified review Visited September 2015
Posted 4 months ago
I went for a Two Night Pamper Spa Break and have awarded it 5 stars.

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Verified review Visited September 2015
Posted 4 months ago
The location is great for some time away from the world but we found the organisation and staff to be disappointing. Not in the spa area here the welcome and treatments were brill but our spa day included a light lunch and this was completely forgotten about by the reception staff and when we were served our lunch the gentlemen behind the bar area were dismissive and a little brusque. Treatments brill hotel not quite so...

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Verified review Visited August 2015
Posted 4 months ago
I went for a spa day with me and two friends for my birthday& I absolutely adored it I would 100% recommend anyone to go there, it's wasn't too busy and was an overall relaxing and fun experience, the staff were lovely and even rang us a taxi to pick us up and take us there, the out door hot tub was unavailable but other than that I can find no faults!

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Verified review Visited August 2015
Posted 5 months ago
We had an amazing first time experience which left us both relaxed and energised-we'll definately be visiting again and thankyou for the warm welcome

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