Treatwell: Beauty Salon Booking & Appointment App
The simple way to book beauty anywhere.
Download our free app.
Logging you in, please wait...
You are logged in
Log in to your account

Venue rating

4.3

55 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Book now
Group booking enquiry?
Please select the service you’d like to book.
Champneys City Spa St Albans
Champneys City Spa St Albans
23 Market Place,
St. Albans, Hertfordshire, AL3 5DP
United Kingdom

Day Spa

Champneys City Spa St Albans
23 Market Place,
St. Albans, Hertfordshire, AL3 5DP
United Kingdom

Opening hours

Mon 9:00 am - 6:00 pm
Tue - Thur 9:00 am - 8:00 pm
Fri - Sat 9:00 am - 6:00 pm
Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Champneys City Spa St Albans part of Champneys

In leafy and historic St Albans, our City Spa is full of luxury treatments and pampering therapies, along with everyday beauty needs such as manicures, pedicures and St Tropez tanning treatments.

And to make that spa feeling linger, we recommend our Champneys Spa Collection, a range of pampering products and gifts.

Our day spa therapists are trained to world-class standards and are on hand to give a personalised approach, helping you discover the most indulgent spa therapies along with solutions to address everyday skin care concerns. Whether you have a moment in your lunch hour, some time to de-stress or perhaps an afternoon to completely unwind and relax, our Day Spa provides the perfect environment where you can immerse yourself in relaxing surrounds and indulge in a little spa therapy.

See more
Products used at this venue:

Services

A few seconds ago

Comments

Reviews (written by customers after their visit)

4.3

Chain rating

Based on 55 reviews

5 stars 36
4 stars 8
3 stars 7
2 stars 3
1 star 1
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (2)
  • Spray Tanning and Sunless Tanning (2)
  • Face
  • Eyebrow and Eyelash Tinting (1)
  • Eyebrow Waxing (3)
  • Facials (2)
  • Facials - 24 Carat Gold (1)
  • Makeup (1)
  • Hair removal
  • Bikini Waxing (1)
  • Brazilian Waxing (2)
  • Hollywood Waxing (3)
  • Leg Waxing (1)
  • Threading (5)
  • Waxing (24)
  • Massage
  • Aromatherapy Massage (2)
  • Deep Tissue Massage (2)
  • Hot Stone Massage (1)
  • Indian Head Massage (1)
  • Pregnancy Massage (1)
  • Swedish Massage (1)
  • Therapeutic Massage (4)
  • Nails
  • Manicure (2)
  • Pedicure (2)
Show more
Verified review Visited November 2016
Posted 5 days ago
I'm afraid this was far from the Champneys brand experience that I was expecting (and I take massages regularly). On arrival I took a seat in the waiting area and I decided to make a cup of tea while I was waiting. There is an old kettle that you have to fill yourself and boil to make your own tea! The two ladies in reception were too busy chatting to think to tend to this to ensure the kettle was full and ready for arriving customers. Why don't they invest in some hot water flasks or better still a hot drinking water unit? Surely having a kettle on the shop floor is a health and safety risk anyway?

The massage treatment room is very tired and dated and needs some attention. The temperature outside was c.5C and the room was also very cold. I asked the masseuse to put the in-room heater on but it made little difference. For the duration of my 55m massage it was very cold (the masseuse didn't feel cold and kept telling me so which was irritating - she was fully clothed and physically active and I was the opposite). I even had to ask for extra blankets and tissues as my nose started running. To make matters worse, the masseuse's hands were also very cold at the start and made me shiver until they warmed up. I told her repeatedly that it was cold in the room (and her hands) but she just didn't seem to get it.

Needless to say, I didn't relax and enjoy the experience as I should've done and it certainly wasn't worth the premium you pay for a 55m Champneys massage.

Upon leaving, I gave the ladies on reception my feedback and they were not very understanding or apologetic. I'm afraid the Customer Service skills here are very poor. I've recently moved to St Albans and was looking for a new massage destination but I won't be returning.

Note to Manager: Must do better and train your staff. The Champneys brand won't carry this kind of service alone.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 6 days ago
I was really looking forward to this treatment and the service at Champneys. Sadly, when I arrived promptly for my booking at 9am I was left to stand in the cold until the exact time of my appointment - with the staff watching me stand there and gossiping away, which I could here clearly through the door. This of course meant my treatment didn't start on time. I was told to wait in the receiption area, where I continued to listen to their gossip and discussion of their staff targets and bonuses. This made me feel particularly ignored and additionally reminded that I was just another step towards their monthly target. Despite the assortment of hot teas (it was -1 outside) beside me, I was not offered one. The water bottles were empty and I was not able to have a drink prior to my treatment. I don't believe the kettle etc had yet been switched on. I got the impression that the staff were generally not ready for my arrival. Perhaps this venue shouldn't be offering 9am appointments if they are unable to arrive early and be fully ready (and present) for customers arrival. The therapist came to collect me, she was friendly but she did not tell me her name, which was unprofessional. I did not fill out any form of Heath and Saftey information sheet. The treatment room was cold, there were black scuff marks all over the walls and cabinets and the massage bed was also not warm. The therapist came in to begin and asked me if I had had the treatment before, to which my reply was yes a long while ago. Despite this information, she did not proceed to tell me what it would contain, but she went ahead and started, warning me her hands were very cold and that they would soon warm up. It's unacceptable to use me as a hand warmer, she should have warmed them prior to coming in the room to start the massage. The treatment itself was pleasant and relaxing. The oils used (I wasn't told what they were) were also very lovely. The therapist did not check in with me once during the treatment, she did not ask how it was for me or if she needed to make any adjustments to the pressure of the massage. At the end of treatment, I was able to stay in the bed for a short while to drink (a very small cup) of water. I checked the time and it seemed that my treatment was slightly shorter then the time advertised. Upon returning to reception, she was there to greet me and ask how I was feeling. There was a slight confusion with the payment and rather than checking the system thoroughly herself, I had to trail through my emails to prove I had booked and paid ahead. She was professional and quick to resolve the issue however. I was not offered a drink unfortunately or informed of any after care. I am really quite disappointed by my experience and won't be in a rush to return.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 1 week ago
Loved both my treatments. Will be returning soon!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 1 week ago
As always Champneys is fabulous and Hollie is a joy!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 1 week ago
Execellent facial - jonalyn, the racialist, was really good. Will be back !

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 2 weeks ago
I had a St Tropez Dark Tan and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited November 2016
Posted 2 weeks ago
I had a Champneys Beautiful Bump and have awarded it 3 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited October 2016
Posted 1 month ago
Great treatment. Staff tried too hard to sell after care products though

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited October 2016
Posted 1 month ago
Love it here. Always do. Holllie is a dream........

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 2 months ago
I had a Champneys Citrus Blush Body Ritual and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited September 2016
Posted 3 months ago
Central location, good value for money. Will return

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited August 2016
Posted 3 months ago
I had a Champneys Aromatherapy Full Body Massage and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 4 months ago
I'm a regular at this salon but never seem to be booked in when i turn up. They resolved this on arrival on this occasion. However the therapist didn't speak throughout the entire treatment nor ask how dark I'd like the tan.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited July 2016
Posted 4 months ago
I had a Champneys Deep Tissue Back, Neck and Shoulder Massage and have awarded it 5 stars.

Comment

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 5 months ago
As always my experience here is excellent. I like the familiarity of the place, Holly who does my treatments is brilliant and I wouldnt want to go anywhere else!

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited June 2016
Posted 5 months ago
My therapist was great and my legs looked fantastic after the waxing. The service was quick and the outcome has lasted very well. She waxed my eyebrows and was able to maintain their natural shape, whilst tidying up the stray hairs. The staff are always friendly and I'd recommend them to everyone.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2016
Posted 7 months ago
The waxing at this salon quick and relatively pain free, but that in my experience. The results are long lasting on me.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2016
Posted 7 months ago
I visit this salon regularly and the therapists are always extremely kind, friendly and professional. They use a different wax than my previous salon and the finish is so much better and the results also appear to last longer. I would highly recommend this salon and therapists to you.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited March 2016
Posted 7 months ago
Really good service and lovely staff.

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Verified review Visited April 2016
Posted 7 months ago
Loved it and the girl i had was lovely

Comment | Report as inappropriate

Be the first to comment on this review

Cancel
Show earlier reviews