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Venue rating

4.2

115 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Chakra Spa at The Felbridge Hotel and Spa
Chakra Spa at The Felbridge Hotel and Spa
London Road,
East Grinstead, West Sussex, RH19 2BH
United Kingdom

Day Spa

Chakra Spa at The Felbridge Hotel and Spa
London Road,
East Grinstead, West Sussex, RH19 2BH
United Kingdom

Opening hours

Mon - Fri 6:30 am - 8:30 pm
Sat - Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Chakra Spa at The Felbridge Hotel and Spa

The Chakra Spa is an area of pure indulgence where guests can relax and unwind whilst rejuvenating their minds, bodies and souls in peaceful surroundings. Why not immerse yourself in complete luxury with a pampering treatment in one of the Felbridge Spa's five fully equipped contemporary treatment rooms using Elemis products? With pampering treatment specialists on hand with these indulgent beauty treatments, you will never want to leave.

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Services

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Comments

Reviews (written by customers after their visit)

4.2

Venue rating

Based on 115 reviews

5 stars 49
4 stars 51
3 stars 12
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (4)
  • Body Treatments (1)
  • Body Wraps (2)
  • Steam and Sauna Therapy (49)
  • Face
  • Facials (46)
  • Fitness
  • Swimming (47)
  • Massage
  • Aromatherapy Massage (3)
  • Deep Tissue Massage (5)
  • Hot Stone Massage (5)
  • Reflexology (1)
  • Swedish Massage (14)
  • Therapeutic Massage (68)
  • Nails
  • Manicure (26)
  • Pedicure (25)
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Verified review Visited November 2016
Posted 5 days ago
This was my first visit to the Chakra Spa, which was a birthday treat, that I shared with a friend.
Initially, as the Felbridge Hotel is undergoing renovation work, booking an appointment direct was not possible, as their telephone lines and computerised booking system had not been working for a month - but I was pleased to find it on Treatwell, which made making a booking possible (even having their direct email to request treatment selection.
The entrance was a little confusing, but once in the spa we were greeted and completed consultation paperwork prior to commencing the experience. Nice clean towels, robes and disposable slippers were provided, with a variety of refreshments available at all times.
We had both selected the Elemis facial and the Back, Neck and Shoulder massage. We commenced with the facial, but I found that the beauty couch had a central hard support bar under the padding at the top end, which was positioned just where your upper back lays (the therapist - Sam - placed a towel which helped a little), but the couch was cosy as it had a heated blanket underneath (the day was chilly, so this was most welcomed).
We then went into the spa area for around 45 mins using the sauna and the jacuzzi. The water was a little on the cool side, and the spa area itself is starting to look a little tired in its décor (rusty metal railing surrounding the pool does not give a clean and cared for appearance), which is a shame as the area is quite neat and comfortable.
Then we continued with the Back, Neck and Shoulder massage with Saddaff, and this was a wonderful treatment, her technique was very good with the right pressure, although I do like a deeper massage, this was very relaxing as well as invigorating. I highly recommend Saddaff (and as a therapist myself, I know a good massage when I receive it!)
Lunch was magnificent, although we decided to change prior to walking to the restaurant, as it was outside the building across a courtyard, although I did not many who went over in their robes even though the day was still cold outside!
The overall experience was excellent at the Chakra Spa, and I would not hesitate for a return visit!

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Verified review Visited December 2016
Posted 5 days ago
Great treatment, lovely pool, unfortunately the jacuzzi wasn't working and there was building work going on but we had a great day.

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Verified review Visited November 2016
Posted 1 week ago
On arrival we realised that building work was going on. We weren't informed of this when booking. The poor receptionist was on day 2 of her job and couldn't answer any questions. She didn't recognise that we were there for a day rather than treatments and it was a special birthday for a friend (pre ordered fizz would have been an indication). Not her fault at all for day 2 with no training. Because of the building work, we were unable to order drinks; we had to cross the court yard to find a temporary reception area to order latte but no decaf. There were complimentary drinks but with paper cups and instant. The showers were dirty on arrival at 10am. The pool area is pleasant and warm. The jacuzzi was out of order for the first hour but this was fixed luckily. Showers by the pool were freezing. For lunch, we had to again go outside in our robes cross the courtyard into the bar area which was really uncomfortable as we were mingling with business people. The restaurant was shared also which you don't expect on a spa day. Food was good.
Overall not a great experience and we really should have been informed of the disruption before booking.

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Verified review Visited November 2016
Posted 1 week ago
On arrival we realised that building work was going on. We weren't informed of this when booking. The poor receptionist was on day 2 of her job and couldn't answer any questions. She didn't recognise that we were there for a day rather than treatments and it was a special birthday for a friend (pre ordered fizz would have been an indication). Not her fault at all for day 2 with no training. Because of the building work, we were unable to order drinks; we had to cross the court yard to find a temporary reception area to order latte but no decaf. There were complimentary drinks but with paper cups and instant. The showers were dirty on arrival at 10am. The pool area is pleasant and warm. The jacuzzi was out of order for the first hour but this was fixed luckily. Showers by the pool were freezing. For lunch, we had to again go outside in our robes cross the courtyard into the bar area which was really uncomfortable as we were mingling with business people. The restaurant was shared also which you don't expect on a spa day. Food was good.
Overall not a great experience and we really should have been informed of the disruption before booking.

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Verified review Visited November 2016
Posted 1 week ago
I went for a Autumn Spa Day and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 4 weeks ago
I went for a Golden Glow Spa Day for Two People, Inc. lunch and have awarded it 4 stars.

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Verified review Visited November 2016
Posted 1 month ago
Lovely trip to the spa

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Verified review Visited October 2016
Posted 1 month ago
It was all very good and lovely, but in the middle of a refurb, so a bit all over the place, but areas were looking tired, so in need of the refurb.

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Verified review Visited October 2016
Posted 1 month ago
The Spa area was tired looking and there was a plaster floating in the Jacuzzi which was not very nice.There was also a puddle of water in the seating area which was never attended too the whole time we were there.Our afternoon tea was not good either it was for my sisters 50th birthday and was booked for 2 pm we finally got it at 2.40 and the order was wrong even though i had only reminder them an hour before of what we ordered.The restaurant was not busy only two other customers and when i said the order was wrong there was no apology the woman just glared at me.When she returned she did not say a thing and gave us only two sandwiches.A very disappointed day im afraid for my sisters special 50th.

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Verified review Visited October 2016
Posted 1 month ago
Food was surprisingly good!

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Verified review Visited October 2016
Posted 2 months ago
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Verified review Visited September 2016
Posted 2 months ago
I went for a Pamper and Prosecco Afternoon Tea Experience and have awarded it 3 stars.

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Verified review Visited September 2016
Posted 3 months ago
I went for a Pamper and Prosecco Afternoon Tea Experience and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 3 months ago
I went for a Summer Spa Day for 2 and have awarded it 5 stars.

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Verified review Visited July 2016
Posted 3 months ago
Excellent massage by Pearl. Highly recommended. Agree with a previous comments not enough loungers, around the pool area, but it was a lovely sunny day and was able to use loungers outside. High tea was fantastic

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Verified review Visited August 2016
Posted 3 months ago
I went for a Golden Glow Spa Day for Two People, Inc. Afternoon Tea and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 3 months ago
I went for a Golden Glow Spa Day for Two People, Inc. Afternoon Tea and have awarded it 5 stars.

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Verified review Visited August 2016
Posted 3 months ago
Booked this for my daughters 19th birthday and she had never been anywhere like this before. She really loved it. The massage was total bliss and the afternoon tea was really lovely. The only down side was we booked it for 2pm and it did seem a long time before they bought it out by which point I could have ate the flower on the table! Didn't spoil it though and all the staff were really helpful and friendly.

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Verified review Visited August 2016
Posted 3 months ago
Great atmosphere and very helpful staff. The afternoon tea was great too.

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Verified review Visited August 2016
Posted 3 months ago
I went for a Golden Glow Spa Day for Two including Afternoon Tea and have awarded it 5 stars.

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