The welcome by staff was good.
Problems experienced with the lockers.
Maintenance in the pool area was poor - excessive rust, numerous lights not working, scum channel broken, scum channel dirty, mastic on skirting mouldy, grille within spa bath broken, scum line on tiles above water level in pool, etc, etc.
Slippers only provided on request.
Noticeable difference in hotel robes v spa robes.
2 course meal was good but dirty cutlery on floor beneath table.
Our son paid for a bottle of Proseco over the phone to have with our meal. We asked who provided this and were told it was our son, we have two. Our son did ask that we be informed who made the purchase.
Lovely spa day! The full body massage and the lunch we had were excellent! Staff were great and was nice to have tea and coffee as a help yourself option and the outside area was beautiful. Overall amazing value. The only small thing we noticed was that there were lots of people at the spa but not quite enough seats. We managed to get a seat but the floor was soaking wet from what looked like a leak in the wall? so had to put towels on the floor, also some of the posts around the pool were looking a bit rusty in places.
Really great massage and facial, lovely treatment rooms (although some of the music wasn't super relaxing!). They had to rearrange our bookings due to sickness, so me and my partner couldn't be seen at the same time which was a shame and we didn't have long for lunch. I asked if they would throw in two glasses of prosecco which they did (although then we didn't have time for our desert which was meant to be included, so kind of cancelled out!). Just a few little things that they could have been a bit better on.
The Chakra Spa is an area of pure indulgence where guests can relax and unwind whilst rejuvenating their minds, bodies and souls in peaceful surroundings. Why not immerse yourself in complete luxury with a pampering treatment in one of the Spa's five fully equipped contemporary treatment rooms using Elemis products? With pampering treatment specialists on hand with these indulgent beauty treatments, you will never want to leave.