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Venue rating

4.0

644 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Burlingtons Boutique
Burlingtons Boutique
14 John Princes Street,
London (Near Oxford Circus), W1G 0JS
United Kingdom

Hair Salon

Burlingtons Boutique
14 John Princes Street,
London (Near Oxford Circus), W1G 0JS
United Kingdom

Opening hours

Mon - Wed 8:00 am - 8:00 pm
Thur 8:00 am - 9:00 pm
Fri 8:00 am - 8:00 pm
Sat - Sun 8:00 am - 6:00 pm
  • Online scheduling not available

    Online bookings let you pick date/time for your visit.

  • eVouchers not accepted

    If you purchase an eVoucher you will need to book with the venue directly.

Burlingtons Boutique

Burlingtons Boutique is a bold and bright hair salon situated not far from Oxford Street.

Established in 1983, Burlingtons aims to offer clients much more than just a haircut and blow-dry, and their young, dynamic staff pride themselves on their all-round professional styling.

As well as the main salon, this striking white venue houses a fully functioning makeover and photographic studio run by experienced makeup artists, so whatever your style, the team will be able to help you define it.

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Services

Services at this venue are not bookable online. Why not check out the other bookable venues near Oxford Street?
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Comments

Reviews (written by customers after their visit)

4.0

Venue rating

Based on 644 reviews

5 stars 252
4 stars 185
3 stars 99
2 stars 37
1 star 71
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Counselling & Holistic
  • Makeover Experiences (4)
  • Styling (8)
  • Face
  • Beauty Treatments (28)
  • Eyebrow and Eyelash Treatments (3)
  • Eyebrow Threading (1)
  • Makeup Treatments (52)
  • Permanent and Semi-Permanent Makeup Treatments (1)
  • Hair
  • Blow Dry (249)
  • Brazilian Blow Dry Keratin Treatment (15)
  • Hair Colouring and Highlights Treatments (70)
  • Hair Conditioning and Scalp Treatments (36)
  • Hair Consulting (177)
  • Haircuts and Hairdressing (413)
  • Men's Haircuts and Hairdressing (6)
  • Nails
  • Manicure (1)
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Have you been here? Write a review
Verified review Visited December 2012
Posted 1 week ago
this is the worst place ever! do not go there!
they keep your details on their database and then try to tell you that you have a free photoshoot and makeover - which is NOT TRUE (spam!!!). they took the deposit off me for £50 (because it's for 2 people) and they have never refunded me. I have taken them to the Trading Standards and Joe Rudwick (the Manager, I think Owner) has promised me the refund before Xmas last year but I have not seen any of it plus he's avoiding my emails and calls.
I am not going to leave this as it's not about the money but the principle of good customer service!
PLEASE PLEASE PLEASE avoid the place at all cost!!!!!!!!

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Posted 1 month ago
Worst experience ever. Those that enjoyed it must have been at a different place. The day itself was fairly uncomfortable..they rushed it through. The only positives were the photographer was lovely and they didn't pressure us to buy more photos because it was the end of the day and I think they'd given up. The booking process was painful enough and they changed our appointment time without telling me. I also had 4 phone calls to confirm the appointment and each time she quoted a different time. One month on and I am still chasing my deposit...we haven't received the photos either, but I won't hold my breath given what other people have said. Seems like a good candidate for an episode of Watchdog.

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Comments

1 week ago
Where are you at now with getting your money back. I had the same experience and they are now ignoring all emails and messages. Absolutely digraceful.

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1 week ago
I had the same experience and I have gone to Trading Standards and sent them the formal 14 day letter asking for the refund. I am not going to leave this as it's out of the principle that they owe us money!
We should all go together in one day and speak to Joe Rudwick who is the manager/ owner and confront him about it... just an idea!

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1 week ago
I finally got my money back on 14 Jan after threatening legal action a number of times. It followed a lot of broken promises about when I'd receive the money. It was the most infuriating experience but I can only suggest hassling Joe as much as possible until you get your money back. I've yet to see the free photos we selected on the day but I'm so beyond caring. Now I have my money I want nothing to do with this company. I reported them to Watchdog...would love to see them profiled on that show. It's a total disgrace!

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1 week ago
you gave me a little hope rack813! I'm gonna report them to Watchdog too - won't leave it until I get the refund too! he will not get away with it!

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Posted 2 months ago
I had a great time and lots of fun. The team was friendly and professional. Beautiful make up, great hair, excellent nails also brilliant photographer. AMAZING pictures. Look forward to visiting them again.

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Posted 2 months ago
DO NOT DO THIS!
I was booked in for a photo-shoot where my hair and make up was done. This was probably the ONLY good thing about this deal, also the photographer was lovely.
The complementary 'wine' was cheap and only got one glass.
The photos took over 2 MONTHS to arrive which I was not informed about.
You are meant to put down a £50 deposit to do this deal however me and my friend have both not received our deposit back. It was meant to be returned to us 30 days later, and 3 MONTHS LATER I have still not revived it.
I have rang up multiple times since the 30 days had gone past and I have left my number several times and been told 'the manager will give you a call later that day' or 'the deposit is on the way'.
Staff have also turned around and been quite rude, unhelpful and very organised.
This is not worth it at all.

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1 month ago
I am so glad I am not the only one that has experienced these issues. I've had to threaten legal action now over the deposit as they won't respond to emails and the helpline is rarely open for customer complaints...not surprising! We also had a fairly awful time at the salon where the photographer was the only nice person there. I hope other people don't fall for this awful experience.

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Posted 4 months ago
I visited Burlingtons Boutique over 2 months ago now. I was give a voucher to have a full make over experience for my birthday. This included a consultation, hair styling, full make up and then a photo shot. Firstly the whole process felt really rushed. I didn't have a consolation. I was just sat in a chair where three different hair dressers took turns curling my hair (they kept wandering off to do other jobs and calling someone else over to finish the work). The make-up was no different to what I would normally apply for a day at work. Basic foundation, a bit of eye shadow and some lippy. Nothing that was special. Finally there was the photo shoot. It was awkward but fine. Afterwards I felt completely pressured to purchase items and photo packages and ended up spending an extra £100. I had already payed £50 when they called me the day before as they told me they would add an extra £50 of credit onto my account (which they did). It was implied on the call that this would cover the purchase of photos but the way they price and deliver their packages means that £100 does not get you anything really (£50 is A LOT of money for me - but it was my birthday so why not indulge a little). My gift pack that I was given already came with a free photo print - WHICH TWO MONTHS LATER I AM STILL WAITING ON. The whole thing was a sham and a complete let down for a birthday experience. If I had received my photo I feel like it would all be forgiven but the complete disorganisation of this establishment is apparent. The whole experience was a shambles. There are lots of far better places to go in London, for a competitive if not better price, and I suggest you use them.

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Verified review Visited June 2015
Posted 6 months ago
Once again great haircut! Staff is always nice and professional. Always answer my questions and gives an advice.
Would definitely recommend to a friend.

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Verified review Visited January 2015
Posted 7 months ago
Had my cut and blow dry here which was recommended by a friend. Didn't love it. Was looking for something a little different but got no advice on that. She just got on with the cut. Wasn't a bad cut but just wanted something a bit more.

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Verified review
Posted 7 months ago
My sister and I went for the makeover and photoshoot for 2. Bought a voucher on Wowcher for £26 and paid £25 each deposit (£50). Arrived at Burlingtons on time for the appointment on a Saturday and were told to complete a consultation form detailing the look we wanted. After about half an hour wait, someone came over and took us to get our makeup done. However this was not done together, we had to wait for another beautician to become available as they were ‘running late’. This meant I had my makeup done way before my sister did and had to wait.

I did not get the look I wanted and nor did my sister, tester sample make-up was used and it was really irritating that they tried to sell us the product throughout the session (at a price of £26 for a brush for example). I didn’t see the point in filling out a consultation form if we didn’t get the look we wanted.

For our hair we wanted sleek and straight. We were given a 2 minute iron with a straightening iron.

Another half hour wait before we were taken downstairs to the photographer who was also ‘running late’. So we waited another half an hour before he became available.

The photographer was rude, completely unprofessional, asked personal questions and gave absolutely no direction or any creativity. I brought 2 changes of outfit but only changed into one as I wanted to get out of there asap.

After the awful shoot which lasted 20-25 minutes, we were told that it would be an hour before our photos were ready for viewing. This was totally not part of the information we had received and meant that we had to leave and come back in an hour.

Came back after an hour and told to wait as the photos weren’t ready yet. Ended up waiting another hour therefore a 2 hour wait. This was totally unacceptable and I had to complain about the delay. We were repeatedly told it would take another ‘5 minutes’.

At around 7pm, we finally got taken to the viewing room to see the photos.

The photos were absolutely awful. We seriously could not believe how amateur, unnatural and unprofessional they looked with the exception of 2 or 3 mediocre ones. Incredibly, the staff member quoted a price of £50 each and £2000 for the whole package. I sternly said we’d like the free photos that came with the wowcher voucher and that I had already been telephoned and forced to pay a £50 deposit for the additional photo of me and my sister together. In fact the staff member himself asked us who the photographer was.

The entire day (from 2pm – 7pm) had been an entire waste of time. Do not go there for a makeover and photoshoot.

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Verified review Visited June 2015
Posted 7 months ago
Fantastic salon - I was so pleased with my experience and will definitely be returning! Mun Leng was so lovely and friendly, and gave me really welcome advice on how I should style and care for my hair. The salon had a great atmosphere, and the wash, conditioning treatment, cut and blow dry I received were all of a very high standard. I have recommended this salon to my friends and will be making it my regular!

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Verified review Visited May 2015
Posted 7 months ago
Excellent service & atmosphere. Very skilled hairdresser with bubbly personality. Good value for money & good quality products used! Will definitely be returning!

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Verified review Visited May 2015
Posted 7 months ago
Excellent customer service, brilliant hair and beauty team. Very good and friendly. Highly recommend. Absolutely love the products they use!

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Verified review Visited May 2015
Posted 8 months ago
Brilliant staff, clean and friendly environment and always a good treatment. 5/5. Quick appointment times and good consultation on arrival

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Verified review Visited May 2015
Posted 8 months ago
I had a Haircut, Half Head Highlights and Blow Dry and have awarded it 3 stars.

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Verified review Visited May 2015
Posted 8 months ago
Great place highly recommended! ;) Had a mens hair cut.. Great salon, friendly staff and most importantly - great cut. Generally am very fussy with hairsalons, and was not disappointed.

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Verified review Visited April 2015
Posted 8 months ago
I had a Gents' Haircut and Blow Dry with Ken and have awarded it 5 stars s . Highly recommended it.

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Posted 8 months ago
Went for a photo shoot makeover with vouchers purchased, prior to appointment had to pay a deposit, which was said to be paid back into my account within 5 days after the photo shoot and makeover, been approx 2 months, no return, so called them up and apparently the company who took the deposit wasn't Burlingtons boutique and a company called MCVC ltd who went into liquidation on 26th march, 8 days after I visited, which technically means they had the chance to pay it back and did not so. This whole company seems dodgy and I would not ever go there again, seems like a scam because now 'burlingtons boutique' are taking the deposit payments which adds to the question why were they not taking it in the first place? There are lots of loop holes that are not clear to customers.

Advise people to go elsewhere, because they are a tricky company.

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Verified review Visited April 2015
Posted 9 months ago
I had a Salon Stylist - Cut, Wash & Blowdry and have awarded it 4 stars.

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Verified review Visited April 2015
Posted 9 months ago
I had a Salon Stylist - Cut, Wash & Blowdry and have awarded it 5 stars.

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Verified review Visited April 2015
Posted 10 months ago
I had a Wash & Cut and have awarded it 5 stars.

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Verified review Visited February 2015
Posted 10 months ago
Really really happy with the cut and style, everywhere I go since having it cut someone has commented on it.

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