The lady was not nice at all, she looked almost as if my appointment was very inconvenient for her. Then, I had booked for a Hollywood wax and yes, I hadn't had one in a while, but I have gone to other places in the same conditions and have never been refused to have the treatment done.
Ok - but seemed to rush my appointment a little
The venue didn’t realised I booked an appointment (I did at 6pm the day before) so they said I had to wait for the wax to heat up, and also there was only one person so she was waiting for the colleague to show up. I felt the service was quite rushed, I requested to take few more strips on an area I neglected myself and I’ve been informed I had to be charge for it. I agreed and made clear I was happy to pay but I wanted to be flawless. I could feel certain area weren’t done and the lady keep repeating that she had to charge and I kept repeating it was ok. At the end it was quite annoying as I had wax residues everywhere and I wish the lady paid less attention to the invoicing and more attention to the service. This salon is really close to where I live, but I don’t think I’m going through this again.
Wax was efficient however atmosphere was not accommodating and the woman I presume to be the manager is rude.
I went for a Brazilian already paid for through treatwell. During, the therapist asked if I wanted the back too, I said sure. After, I said thank you and as I went to leave the manager shouts me back and says I need to wait so she can explain that I specifically asked for the back therefore I've had a Hollywood (So presumably owe her money). After the therapist confirms that she actually offered the manager says 'she'll let me off on this occassion', with no apology for treating me as if I was stupid or some sort of chancer.
Will be going to Sorbet down the road next time.
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Good quality treatment in a local and convenient location.