Firstly, my pedicure was booked for 5pm but then a week before my appointment I got an odd phone call from the spa asking if I had cancelled my appointment (which I hadn't) when I said no they said 'Oh do you mind if we change your appointment to 6.30pm' which I said was fine as it was actually easier for me to get there for that time. Although it did seem very strange that they thought I had cancelled the appointment.
I actually arrived half an hour for my appointment in the end but they managed to see me earlier which I thought was very good of them. The pedicure itself was lovely and my feet feel and look amazing. I had the 'Rosey toes pedicure' which was very enjoyable, particularly the soak in the rose petal milk. However, the staff do talk over you a bit which I found quite unprofessional.
Overall, I was very pleased with the actual pedicure. However, when I got home I noticed tons of missed calls from the Spa when I rang them back they accused me of leaving the spa without paying. When I told them I had booked and payed with wahanda they claimed they had no record of that and asked me to forward my emails from Wahanda. I have now forwarded all my booking emails and have heard nothing from them since, not even an apology for the confusion. I feel that the reception staff are slightly unorganised what with the phone call about me cancelling my appointment before my appointment and then the phone call after my appointment about the payment.
Although the actual pedicure itself is very nice and they have a wonderful choice of Essie colours!