As much as I needed a haircut, the whole experience was quite a disappointment. A new mum who had left her baby for the first time for 1.5 hours of 'me' time, I left feeling inadequate. My stylist was so curt in all the interactions we had, practically unfriendly. He made little effort to understand what I wanted and left me feeling pretty uneasy so perhaps not surprising that I ended up with shorter than I had requested, no layers, very average haircut. Other staff members appeared friendly.