So. I had an awful experience.
I arrived at the salon, and at the reception the lady insisted that I need to show her my voucher, despite explaining to her multiple times that I didn't book a voucher but an appointment, that my phone was dead and that as it's an appointment it should surely be in her system, as I don't actually have a voucher number. After a very strained conversation, she accepted my confirmation. I would have walked out there and then had I not prepaid my appointment already, with how unhelpful and unpleasant the staff is.
Next issue. So the appointment wasn't in their system, at all. And they didn't seem to give two damns that I was just as much their client at that moment as whoever they had double booked at the same time as me.
Anyway, the therapist agreed and was about to do the treatment (what was booked was 40 minutes of electrolysis. She then goes "right, 10 minutes right?". Uh, no. 40. Her "actual" client is supposed to arrive, she says it is absolutely impossible for her to do 40 minutes. Which okay fair enough isn't the other client's fault. But it is the salon's, and I have prepaid for 40 minutes of said treatment, and am just as much their client as the other person. Who isn't even there yet.
As she assures me that she isn't just trying to get rid of me, she tells me she is going to instead laser my face with some new laser and ushers me in super quickly into a treatment room, briefly tells me how this is a more expensive treatment, how it's actually better than what I booked bla bla bla (essentially trying to get rid of me as quickly as possible by doing a faster treatment). She super quickly goes through the safety warnings, and after asking her if I shouldn't have shaved the areas beforehand for laser, and if it's a problem that I have just come from a long holiday and my skin is very tanned (as I have had laser before and know the procedures), she says "no no, this laser is better, it's different". I did some research after, and the treatment is a lot less effective when hair is shaved, and while safe on tan, it still would have been better not to be. Also, I should have not had antibiotics at least 6 weeks before, and I had just finished a course (as opposed to just not taking them at the moment of treatment) due to risk of burning. it is my face that was being treated after all.
So essentially not only did I waste my money, have an extremely unpleasant experience but also risked having burns on my face.
100% would not recommens. The salon looks great but is actually awful.