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Venue rating

4.3

3 reviews

  • Ambience
  • Cleanliness
  • Staff
  • Value

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Beauty Essence Bournemouth at The Cottonwood Boutique Hotel
Beauty Essence Bournemouth at The Cottonwood Boutique Hotel
Beauty Essence,
East Overcliff Drive, Bournemouth, BH1 3AP
United Kingdom

Salon

Beauty Essence Bournemouth at The Cottonwood Boutique Hotel
Beauty Essence,
East Overcliff Drive, Bournemouth, BH1 3AP
United Kingdom

Opening hours

Mon Closed
Tue 8:00 am - 8:00 pm
Wed 9:00 am - 1:30 pm
Thur 9:00 am - 9:00 pm
Fri - Sat 9:00 am - 8:00 pm
Sun Closed
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Beauty Essence Bournemouth at The Cottonwood Boutique Hotel

Beauty Essence aim to provide all guests and clients with the absolute finest in beauty therapy and complementary treatments to suit individual needs, as well as excellent customer service. We offer a full range of quality, relaxing beauty treatments for everyone including massages, facials, nail treatments, waxing, makeup, eye lash tinting, eye lash extensions, and tanning.

We are situated in The Cottonwood Boutique Hotel in Bournemouth's newest and most exciting boutique hotel which exudes chic, contemporary decadence combined with exceptional comfort in Bournemouth's Eastcliff prestigious seafront location.

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Services

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Comments

Reviews (written by customers after their visit)

4.3

Venue rating

Based on 3 reviews

5 stars 2
4 stars 0
3 stars 0
2 stars 0
1 star 1
  • Ambience
  • Cleanliness
  • Staff
  • Value
  • Facials (1)
  • Pedicure (1)
  • Swedish Massage (2)
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Have you been here? Write a review
Verified review Visited June 2016
Posted 3 weeks ago
Kelly was extremely welcoming and friendly. She took her time over the pedicure and really cared about the quality of her work. I would not hesitate to recommend her work. The only downside was the toilet which is sited outside of her room - it is very stained and not clean - however, this is probably part of the hotel and not under Kelly's responsibility or I am sure it would be scrupulously clean!

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Verified review Visited May 2016
Posted 1 month ago
Really nice relaxing massage. Kelly is very sweet and flexible as well. The treatment room is inside a chic quirky hotel which has really nice tea's and a sun deck. The only thing I would recommend after you book your treatment is to text Kelly and confirm your appointment. I booked through Treatwell, I texted Kelly to confirm based on the last reviews comments to find out this was not confirmed and had to move my appointment to the next day. I scored Kelly high because it was an excellent massage.

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Comments

3 weeks ago
Thank you Elisa for the lovely review and I am really glad you enjoyed the treatment and look forward to having you back at the salon in the future. All the best Kelly.

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Posted 1 year ago
Absolute disgrace. Left my wife waiting in the hotel lobby for 40 minutes then the phone got turned off and she went home without seeing her or even telling her she'd left. Hotel staff were left to chase it up. My wife was so embarrassed and disappointed. We bought a promotional voucher offering money off a massage and clearly she didn't want to honor it. How anyone can stay in business treating their customers like that is beyond me. My wife was expecting a relaxing massage and instead came home furious at being treated so horribly.

Utter joke. Do not give this woman your time. Disgusting.

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3 weeks ago
I would like to confirm that the above comment is completely false and untrue. The booking was not confirmed for that day. The salon was closed and I did not deliberately leave anyone waiting at the hotel and turn off my phone as the hotel were aware the salon was closed and this person had unfortunately turned up in error. I returned the call asap and advised the situation and due to the woman's husband being verbally aggressive and threatening to come down to the Salon, I offered to refund them the full amount of the voucher as I will not deal with this type of behaviour even though I apologise for any misunderstanding. Please feel free to visit my Facebook page for genuine reviews over the last 3 years and its just unfortunate for me that I encountered this individual and had the misfortune of having anything to do with them. Please feel free to check other media sites for genuine reviews. Thank you Kelly.

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