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Venue rating

3.6

31 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Spa Naturel at Mercure Warwickshire Walton Hall Hotel & Spa
Spa Naturel at Mercure Warwickshire Walton Hall Hotel & Spa
Walton Hall,
Walton, Wellesbourne, Warwickshire, CV35 9HU
United Kingdom

Hotel Spa

Spa Naturel at Mercure Warwickshire Walton Hall Hotel & Spa
Walton Hall,
Walton, Wellesbourne, Warwickshire, CV35 9HU
United Kingdom
A few seconds ago

Comments

Reviews are written by customers after their visit.

3.6

Chain rating

Based on 31 reviews

5 stars 6
4 stars 13
3 stars 7
2 stars 3
1 star 2
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Steam and Sauna Therapy (18)
  • Face
  • Classic Facials (5)
  • Fitness
  • Swimming (17)
  • Massage
  • Aromatherapy Massage (6)
  • Deep Tissue Massage (4)
  • Hot Stone Massage (3)
  • Indian Head Massage (3)
  • Pregnancy Massage (1)
  • Therapeutic Massage (3)
  • Nails
  • Manicure (4)
  • Pedicure (3)
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Verified review Visited April 2018
Posted 1 week ago
Dreadful from start to finish

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Verified review Visited April 2018
Posted 2 weeks ago
My beauty therapist was great and very accommodating to my needs. There was no clock in the swimming pool area which made it very difficult to know when to go for our treatment, meaning we ended up with a long wait for our treatments. We decided to have a coffee but you had to pay to use the machine. We had no cash so had a tea instead but there was no milk or sugar. Overall though we had a nice time.

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Verified review Visited April 2018
Posted 2 weeks ago
Despite phoning twice beforehand and emailing to check my booking, we arrived at the spa to find that only one of us (I was with my friend) had a booking. I went in for my treatment and the towels were covered in make up and there was hair all over the floor - filthy. I asked for the towels to be changed and they were but then my massage lasted a maximum of 15 minutes because of the time changing stuff had taken. The staff were completely incompetent and honestly seemed like they didn’t even work there. We then had to wait an hour for a refund as there wasn’t a duty manager available. Terrible terrible experience and I wouldn’t recommend it at all. There’s plenty of other nice spas in the area instead. Awful and unclean.

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Verified review Visited March 2018
Posted 3 weeks ago
I went for a Perfect Partners Spa Day and have awarded it 5 stars.

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Verified review Visited March 2018
Posted 1 month ago
What lovely staff , nothing was to much much , I will visit again . Great afternoon tea , & massage .
Loved it .

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