First of all I want to begin this review by saying that I have been a loyal customer of this salon for the past few years.
The therapists always do the best job on my nails and any waxing treatment I had with them.
The main issue I have is what I assume is the management of Beauty & Melody. It is practically impossible to get a treatment here without planning something like a few months in advance if you want to do it at a convenient time during a week day. You would think that this is due to the success of this salon but really it's just bad time/people management. Most girls are busy with laser (which is fair enough, that's why it would be booked up so far in advance) but the reality is that while laser is getting done on customers you cannot get say a manicure because the same people have to do it. So while the girls are booked up with laser no other treatments takes place in the salon. Manicure tables essentially are just empty.
Secondly, for gel nails, specifically, the salon is not capable of ordering any new colors. They ran of the old ones but the new ones have been ''coming in'' for about 3 months now. This to me also shows bad management as it isn't rocket science to order new nail polish, it is a pretty basic requirement for a beauty salon.
Again, these are complaints of a regular customer who visits the salon 3-4 times a month as I have been doing, which is why they are so specific.
Overall, it has become an increasing headache try to find a time that suits me in order to get a treatment at this salon.
Good luck to anyone who tries to make a booking! I think I will go elsewhere.