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Venue rating

4.3

318 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Beauty & Melody - Marble Arch
Beauty & Melody - Marble Arch
19-21 Great Cumberland Place,
Marble Arch, London, W1H 7AS
United Kingdom

Beauty Salon

Beauty & Melody - Marble Arch
19-21 Great Cumberland Place,
Marble Arch, London, W1H 7AS
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

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Comments

Reviews are written by customers after their visit.

4.3

Chain rating

Based on 318 reviews

5 stars 190
4 stars 75
3 stars 34
2 stars 9
1 star 10
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Treatments (3)
  • Body Wraps (2)
  • CACI Body Treatments (2)
  • Spray Tanning and Sunless Tanning (6)
  • Universal Contour Wrap (2)
  • Face
  • Acne Treatments (1)
  • Classic Facials (28)
  • Eyelash Extensions (7)
  • Facials - CACI (8)
  • Facials - Oxygen (4)
  • Lash Lift (6)
  • LED Light Therapy (3)
  • Microdermabrasion (6)
  • Hair
  • Blow Dry (53)
  • Hair Up (2)
  • Haircuts and Hairdressing (78)
  • Ladies' Hair Colouring & Highlights (98)
  • Men's Haircut (1)
  • Hair removal
  • Brazilian Waxing (14)
  • Facial Threading (7)
  • Hollywood Waxing (18)
  • Ladies' Waxing (35)
  • Massage
  • Hot Stone Massage (1)
  • Therapeutic Massage (1)
  • Nails
  • Gel Nails Manicure (25)
  • Manicure (52)
  • Pedicure (26)
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Verified review Visited May 2015
Posted 1 year ago
First of all I want to begin this review by saying that I have been a loyal customer of this salon for the past few years.
The therapists always do the best job on my nails and any waxing treatment I had with them.
The main issue I have is what I assume is the management of Beauty & Melody. It is practically impossible to get a treatment here without planning something like a few months in advance if you want to do it at a convenient time during a week day. You would think that this is due to the success of this salon but really it's just bad time/people management. Most girls are busy with laser (which is fair enough, that's why it would be booked up so far in advance) but the reality is that while laser is getting done on customers you cannot get say a manicure because the same people have to do it. So while the girls are booked up with laser no other treatments takes place in the salon. Manicure tables essentially are just empty.
Secondly, for gel nails, specifically, the salon is not capable of ordering any new colors. They ran of the old ones but the new ones have been ''coming in'' for about 3 months now. This to me also shows bad management as it isn't rocket science to order new nail polish, it is a pretty basic requirement for a beauty salon.
Again, these are complaints of a regular customer who visits the salon 3-4 times a month as I have been doing, which is why they are so specific.
Overall, it has become an increasing headache try to find a time that suits me in order to get a treatment at this salon.
Good luck to anyone who tries to make a booking! I think I will go elsewhere.

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Comments

Thank you for your feedback. As you mention we are a very busy salon which is a testament to our success. We currently have 3 locations (and 2 more opening in the next 6 weeks). We are aware that it can be difficult to get an appointment at busier times. We have in fact hired and fired 3 therapists in the last month who unfortunately didn't meet our high standards. We have a very experienced and talented therapist starting with us today 2/2/16, Marilene and more interviews in the next few days to help us accomodate demand. It is no problem at all to find average therapists but we really only want the best and would prefer to only hire the best, this takes time!
We currently have over 60 shades of gel polish in stock on our Gel display stand (which is full). We had a delivery of about 10 shades last month to replace the colours that had run out and order about once a month for replacement colours whenever needed. We appreciate constructive feedback but want to ensure all our potential customers that we have appointment availability and plenty of gel colours in stock!!
I am happy to discuss this further with you if you would like to give me a call on 02077235028.
Matthew Rundle
Manager
Beauty and Melody
Verified review Visited May 2015
Posted 1 year ago
Good value of money. The location is great and service is fantastic. Hair cut was ok. Hair colouring was good quality. Will return. Thanks

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Verified review Visited May 2015
Posted 1 year ago
This the second time I have come to Roxanne to have HD brows done and she really is amazing! I like mine to look a little more natural and she does them perfectly - I always go in thinking my eyebrows weren't that bad but as soon as she is done and I look in the mirror it's a massive difference! Will definitely continue using Roxanne, and using the Wahanda vouchers as it makes it such good value for money.

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Verified review Visited May 2015
Posted 1 year ago
Great haircut and very natural looking highlights. They took their time to cut how I wanted and offered great advice on how to maintain and grow into the style I was aiming for. I will definitely be back!

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Verified review Visited May 2015
Posted 1 year ago
The treatment was great! The salon is very clean and my hairdresser was very talented. She gave me good advice on colouring too. I highly recommend this salon.

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Comments

Thank you for your lovely comments Jaya, hope to see you again soon. xxx