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Venue rating

4.6

343 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Aurora Spa at Park Plaza County Hall
Aurora Spa at Park Plaza County Hall
Park Plaza County Hall,
1 Addington Street, Waterloo, London, SE1 7RY
United Kingdom

Hotel Spa

Aurora Spa at Park Plaza County Hall
Park Plaza County Hall,
1 Addington Street, Waterloo, London, SE1 7RY
United Kingdom

Opening hours

Mon 10:00 am - 7:00 pm
Tue - Wed 10:00 am - 5:30 pm
Thur 10:00 am - 7:00 pm
Fri 10:00 am - 5:30 pm
Sat - Sun 10:00 am - 5:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Aurora Spa at Park Plaza County Hall part of Aurora Wellbeing   Last minute & off-peak
This venue offers discounts on off-peak appointments and last minute bookings.

Aurora Spa is a modern and stylish retreat that can be found in Park Plaza County Hall, situated between Waterloo station and Westminster Bridge. They offer an extensive range of Swedish massages, facials and hot stone treatments for both women and men.

Focusing on treatment quality rather than elaborate fixtures and fittings, this spa is the place to head for top-quality, results-driven services.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.6

Chain rating

Based on 343 reviews

5 stars 209
4 stars 100
3 stars 28
2 stars 3
1 star 3
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (1)
  • Body Wraps (8)
  • Spray Tanning and Sunless Tanning (6)
  • Counselling & Holistic
  • Aromatherapy (10)
  • Face
  • Chemical Peel (1)
  • Eyebrow and Eyelash Tinting (4)
  • Eyebrow Waxing (8)
  • Face Lift - Nonsurgical (1)
  • Facials (47)
  • Facials - Men's (4)
  • Hair removal
  • Bikini Waxing (7)
  • Brazilian Waxing (59)
  • Hollywood Waxing (12)
  • Leg Waxing (4)
  • Waxing (51)
  • Massage
  • Aromatherapy Massage (16)
  • Deep Tissue Massage (12)
  • Face Massage (2)
  • Hot Stone Massage (1)
  • Lava Shells Massage (1)
  • Pregnancy Massage (3)
  • Reflexology (1)
  • Therapeutic Massage (49)
  • Nails
  • Callus Peel (2)
  • Gel Nails (7)
  • Manicure (8)
  • Pedicure (19)
  • Two Week Manicure (40)
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Verified review Visited March 2017
Posted 1 day ago
great experience, would highly recommend.

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Verified review Visited March 2017
Posted 1 day ago
Lovely staff, clean and inviting room, convenient location.

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Verified review Visited March 2017
Posted 6 days ago
As always, Nicole was great, both treatments fab.

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Comments

Thank you my lovely , is always nice to see you back !!!
Verified review Visited March 2017
Posted 1 week ago
I had a swedish massage with Alice and it was amaZing. So good in fact i already booked another one for this week. I told her the areas i'd like her to focus on as well as the pressure i was confortable with and she respected that throughout the massage. Defo recommend!

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Comments

Hello Carolina, thank you for your lovely review. See you next time. Alice.
Verified review Visited March 2017
Posted 1 week ago
Very nice staff

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Verified review Visited March 2017
Posted 2 weeks ago
Alice was lovely as always and the treatment was great!

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Comments

Hi Jade, its always a pleasure seeing you come back. See you soon. Alice.
Verified review Visited March 2017
Posted 2 weeks ago
Nicole was lovely the massage was done nicely. The room quiet but very very small. However I was a little shocked at the small tiny old rob I was given and how it barely covered me, add this on to how the changing facilities was shared with men it left me feeling a little exposed. Also when I left after changing I came out to give a tip and no-one was there, they had all left for the day so I exited the spa alone. It was very basic service and facilities.

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Verified review Visited March 2017
Posted 2 weeks ago
It was a good experience. The member of staff that looked after me was lovely and did a great job. I was a little indecisive about nail colours at first and that could have really irritated someone but she was graceful and patient. It is good value for money if using the spa facilities after but i regrettably ran over during a lunch break so did not get the opportunity. It was a clean an calm environment although would have preferred to not be right by the stairs, but this did not ruin the overall experience. Using Treatwell was simple, easy and informative. I will be suing the service again.

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Comments

Thank you for your lovely feedback , and hope to see you soon . Your therapist , Nicole
Verified review Visited March 2017
Posted 2 weeks ago
I had a Shellac CND Manicure and have awarded it 4 stars.

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Verified review Visited February 2017
Posted 3 weeks ago
Excellent experience as usual!

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Verified review Visited March 2017
Posted 3 weeks ago
Alex was a wonderful aesthetician. Just the right amount of conversation and a good job. I also liked the products they used.

On the negative, I found their pedicure chair and setup a bit uncomfortable (for anyone short) and the room temperature was a bit hot (apparently centrally controlled by hotel).

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Verified review Visited February 2017
Posted 1 month ago
excellent massage by Alice. did wonders for my back!

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Verified review Visited February 2017
Posted 1 month ago
great facilities and staff . will definitely be back.

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Verified review Visited February 2017
Posted 1 month ago
Great 30 minute massage by Nicole. Will be booking again!

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Verified review Visited February 2017
Posted 1 month ago
Pregnancy massage for my wife

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Verified review Visited February 2017
Posted 1 month ago
Nicole was fantastic as always

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Verified review Visited February 2017
Posted 1 month ago
Always friendly, quick and efficient ! Perfect as I always need to come and go between work. Definitely recommend this place to anyone considering.

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Verified review Visited February 2017
Posted 1 month ago
The spa is beautiful and very calming. It's very central to my work which is perfect, so I just take my lunch break and come over! The staff were very friendly and gave me tips on other beauty regimes

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Verified review Visited June 2016
Posted 1 month ago
Previous treatment overran with another client so I was left waiting for 20 minutes as there was only one member of staff working. This would normally be ok but I had booked an appointment for during my lunch break. As the previous treatment overran, the treatment room wasn't tidy so I had my manicure while perched on a chair by the stairs which wasn't that comfortable as lots of people were walking past and glaring. It was quite dark which created a relaxed ambience but did mean that my manicure was a slightly different colour to what I expected when I left the building. Overall the manicure was very high standard and staff member was very nice!

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Verified review Visited February 2017
Posted 1 month ago
Really nice staff, great plush room, clean and relaxing.

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