Treatments were lovely but the reception staff and hotel staff were unorganized and unprofessional. Nobody on reception when we arrived (2 mins after due arrival time). Receptionist came 15 mins later with a plate of food, and told us that if guests don’t arrive on the dot, that she goes and does other things. Also had to wait 25 minutes for a coffee that cost £8 and my husband was locked out of his locker for over 15 minutes stood in a dressing gown in reception (indecent). Just chaos.