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Venue rating

4.7

423 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
Adeela Crown Aesthetic Spa
Adeela Crown Aesthetic Spa
Dorsett Hotel (8th floor),
58 Shepherds Bush Green, London, W12 8QE
United Kingdom

Hotel Spa

Adeela Crown Aesthetic Spa
Dorsett Hotel (8th floor),
58 Shepherds Bush Green, London, W12 8QE
United Kingdom
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Adeela Crown Aesthetic Spa   Off-peak
This venue offers discounts on off-peak appointments.

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Comments

Reviews are written by customers after their visit.

4.7

Venue rating

Based on 423 reviews

5 stars 314
4 stars 92
3 stars 14
2 stars 3
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Photorejuvenation Treatments (2)
  • Face
  • Eyebrow and Eyelash Tinting (1)
  • Eyebrow Waxing (2)
  • Facials (196)
  • Facials - Micro Needling (15)
  • Hair removal
  • Brazilian Waxing (46)
  • Laser Hair Removal (20)
  • Male Waxing (2)
  • Threading (18)
  • Waxing (40)
  • Massage
  • Aromatherapy Massage (38)
  • Ayurvedic Massage (2)
  • Bamboo Massage (7)
  • Deep Tissue Massage (111)
  • Face Massage (27)
  • Foot Massage (22)
  • Hand Massage (15)
  • Indian Head Massage (30)
  • Lymphatic Drainage (15)
  • Swedish Massage (74)
  • Therapeutic Massage (25)
  • Nails
  • Manicure (4)
  • Pedicure (4)
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Verified review Visited August 2016
Posted 1 month ago
Lovely experience as always.
Massage was lovely - just what I needed.

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1 month ago
Dear Fay,

Thank you for your feedback. It is a pleasure to pamper you always.
We look forward to pamper you again, until your next visit enjoy your holiday and the lovely sunny days!
Best Regards, Adeela Crown Team

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Verified review Visited August 2016
Posted 1 month ago
Aneta was great - my face feels so wonderful after the facial! Great massage, also. I will definitely plan to go back!

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1 month ago
Dear Courtney,

Thank you for your comments and we are glad to hear that you loved the facial treatment! We look forward to welcome you again in our Spa. Your feedback has been passed to Aneta and it's been a great morale booster indeed.
Best Regards, Adeela Crown Team

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Verified review Visited August 2016
Posted 1 month ago
In June, I took a friend here for a birthday treat (I booked directly through the spa, not through Treatwell). When we arrived, the receptionist was friendly and we enjoyed using the spa facilities (sauna and steam room) for 15 minutes prior to our treatment. My friend and I both had Swedish massages in a joint treatment room (for an extra charge). I found the treatment quite painful, to the point where I was tensing up, and I could hear my friend saying "Ow!" on the neighbouring bed and being told by the therapist quite abruptly to relax, which didn't have the desired effect! The therapist agreed that I had a lot of tension in my shoulders and that next time a deep tissue massage would be a better option. Anyway, after the massage my friend and I had such a good time catching up that we forgot about the pain and barely noticed the slightly chilly relaxation area.

Fast forward to last Monday, I had decided to revisit the spa using a £10 Treatwell voucher to get a discount off a deep tissue massage. I arrived early with the expectation of being able to use the sauna and steam room, but this was not offered, and after changing, I was ushered straight into a treatment room. I explained to the therapist that I had found the last massage painful on my shoulders and I asked for medium rather than heavy pressure, yet this massage was equally painful on my neck and shoulder area and therefore not very relaxing. At the end of the massage, the therapist flung my robe onto my back whilst I was still lying down on the bed before she left the room, which I found a little rude, as though she was trying to hurry me out. Again, the relaxation room afterwards was a little bit cold for my liking.

This spa is not cheap and I would expect a better overall experience. I did feel as though I got slightly better treatment the time when I booked directly with the spa rather than through Treatwell.

I won't be returning.

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1 month ago
Dear V,
The reception offered you the use of facilities AFTER the treatment as you didn't arrive early enough to use the facilities beforehand. Hence you were offered the use of steam/sauna after your treatment. This is why in all reminder emails we always recommend the clients to arrive 30mins+ earlier to use facilities so that the treatments run on time (in fairness to clients booked afterwards) or the option to use them later.
Perhaps you also misunderstood when your therapist left your robe handy for you on the bed so you didn't have to get out of bed to reach far for it.
The relaxation room is situated on the rooftop of Dorsett Hotel with floor to ceiling glass windows letting in natural sunlight. On the day 1st Aug visited by you the average London temperature was 21 degrees. However if you still found the room chilly then all you had to do was mention to the reception who could've increased the room temperature for you.
On spot communication is always better than leaving a negative review afterwards.
We'd be happy to welcome you again so you can give the hardworking therapists another chance however the decision rests with you.
The Team @ Adeela Crown

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Verified review Visited July 2016
Posted 1 month ago
Painful but worth it!

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Verified review Visited July 2016
Posted 1 month ago
Adele explained the treatment brilliantly and it was excellent.

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Verified review Visited July 2016
Posted 2 months ago
Prompt. Polite. Very professional. Great value, will book again.

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2 months ago
Dear Carmen,

We are delighted that we provide very professional services and glad to hear you will be back.
We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited July 2016
Posted 2 months ago
perfect service as usual. Very happy with my massage.

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2 months ago
Dear Guest,

Many thanks for your feedback!
We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 3 months ago
I had Emerald Pamper as a pre-wedding treat and it was very soothing. Facial was thorough (although the neck and head massage during it was unexpected and too rough). Facilities are perfect, the only thing that could be improved is raising the temperature in the steam room (and adding some fragrance) and making the relaxation room slightly warmer and darker. Overall a wonderful experience with great staff.

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3 months ago
Dear Guest,

Thank you for your feedback. We are glad that you were happy with the treatments, staff's friendliness and skill and pleased with the value you received.
Just to point out your comments, since the spa is based on the penthouse floor of Dorsett hotel, the relaxation lounge is bathed in natural light all day long without the need for any artificial light accompanied by calming music. If you prefer the lounge to be dimly lit, then it is recommended to book an evening appointment next time. Best Regards, Team @ Adeela Crown

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Verified review Visited June 2016
Posted 3 months ago
very friendly, good facial

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Verified review Visited June 2016
Posted 3 months ago
Very Good

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3 months ago
Dear Sara,

Thank you for your comments! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 3 months ago
Good wax and lovely spa, beautifully decorated and feels luxurious. You are paying for a nice environment. The wax does vary from time to time.

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3 months ago
Dear Camilla,

Thank you for your comments! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 3 months ago
My experience at Adeela was great as ever.

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2 months ago
Dear Guest,

Thank you for your comments. We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 3 months ago
I had a Vinopower facial today and really loved the experience :) Highly recommended !

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3 months ago
Dear Sonia,
Thank you for your comments! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 3 months ago
This was my second visit to Adeela Crown, and I had a 'Vino Source Hydrating facial'. My skin feels clean and hydrated. I also decided to have a shoulder massage after the facial, and it was very relaxing, thanks to Skaidre.

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3 months ago
Dear Crismnas,

Thank you for your comments and we are glad to hear that you loved the facial treatment! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited June 2016
Posted 3 months ago
n/a

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Verified review Visited May 2016
Posted 3 months ago
Great place, great service. Slightly smaller than I expected, with only a spa and steam room and slightly limited space for resting (though certainly not a bad space!). Great facial and massages. Went for my gf's birthday and they surprised us with a lovely platter of fruit, cupcakes and glasses of champagne - we were absolutely chuffed. Definitely recommend.

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Verified review Visited May 2016
Posted 3 months ago
Overall good experience

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Verified review Visited May 2016
Posted 3 months ago
Always love coming here, all of the staff are lovely and massage and facial were perfect

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3 months ago
Dear Fay,

Thank you for your comments! We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited May 2016
Posted 4 months ago
Really good experience, clean new fittings and staff were very friendly.
The facial was fantastic and included full steaming/extractions and a mask (I was so relaxed I drifted off...). Massage was also good but I am particularly picky with massages so have only rated it a 3 (didn't really get through my knots and not much time spent on my back despite my initial request).

All in all very good value and I think I'll be back for another facial.

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3 months ago
Dear YingH,

Thank you for your comments!
In regards of the massage experience, you could inform again your therapist to spend more time on your back and definitely she will concentrate more on the area you need.
We look forward to welcome you again in our Spa.
Best Regards, Adeela Crown Team

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Verified review Visited May 2016
Posted 4 months ago
Had someone different this time and felt she rushed and wasn't clear when she asked me what I wanted. Although once I told her she finished the job well.

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4 months ago
Dear Guest,
Thank you for your comment though it seems conflicted, as from your described experience it seems that your therapist clearly communicated with you as you were having treatment from her for the first time therefore she wanted clarity on what you wanted. You then go on to say that the therapist finished the job well. Feel free to contact the Spa directly so we may understand exactly what left you not fully pleased as it is not clear from your comment. Best Regards, the Team @ Adeela Crown

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