{"id":640,"date":"2022-03-18T18:00:00","date_gmt":"2022-03-18T18:00:00","guid":{"rendered":"https:\/\/en-gb.twb2b.wpengine.com\/?post_type=blog&#038;p=640"},"modified":"2024-04-29T15:23:20","modified_gmt":"2024-04-29T15:23:20","slug":"how-to-get-more-salon-reviews-and-use-them-properly","status":"publish","type":"blog","link":"https:\/\/www.treatwell.co.uk/partners\/resources\/blog\/how-to-get-more-salon-reviews-and-use-them-properly\/","title":{"rendered":"How to get more reviews for your salon (and then use them properly)"},"content":{"rendered":"\n<p>This one shouldn\u2019t come as a shock \u2013 good reviews play a huge part in getting people to trust you with their hair and beauty. Simply put, the more reviews you have, the more likely a client is to book with you.<\/p>\n\n\n\n<p>Your reputation\u2019s important &#8211; a bank of good reviews is one of your best ways to boost client confidence when they\u2019re booking you.<\/p>\n\n\n\n<p>So, how do you get people reviewing you more and how can you make sure you\u2019re getting the most out of them when they do?<\/p>\n\n\n\n<p>Here are 5 things you can try to make sure you\u2019re not missing out.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Make it easy<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2022\/03\/Maud_Salon_NLD_396383_10-1024x683.jpg\" alt=\"\" class=\"wp-image-6532\" srcset=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2022\/03\/Maud_Salon_NLD_396383_10-1024x683.jpg 1024w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2022\/03\/Maud_Salon_NLD_396383_10-300x200.jpg 300w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2022\/03\/Maud_Salon_NLD_396383_10-768x512.jpg 768w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2022\/03\/Maud_Salon_NLD_396383_10-1536x1025.jpg 1536w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2022\/03\/Maud_Salon_NLD_396383_10.jpg 1950w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Convenience is everything. It\u2019s all well and good providing an amazing service that the client loves &#8211; but make the review process complicated or long, and even your most loyal clients might find it too much of a faff. Essentially, you want to keep the process as painless as possible so they don\u2019t give up halfway. With Treatwell, we send automatic review requests to your clients. They receive an email, directly after their appointment (and a push notification if they have the Treatwell App) &#8211; and from there, they can conveniently leave you a glowing review in just a couple of clicks. It\u2019s about as quick and easy as you can get, really. Plus &#8211; it\u2019s no extra work for you, meaning you can grow your online reputation without having to lift a finger.<\/p>\n\n\n\n<p>Review requests are free, automatic, unlimited, <em>and<\/em> sent after every appointment that\u2019s booked through our marketplace, as well as any booking made through your widget. Yep, that means that any customer who\u2019s booked through Facebook, Instagram, Google My Business, or even your own website, will also be asked to leave a review after their appointment. What\u2019s more &#8211; we\u2019ll even send a request after appointments you\u2019ve manually inputted into your calendar (so long as you\u2019ve added an email address), so your direct clients can shower your salon with praises, too.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.treatwell.co.uk\/partners\/\" class=\"ek-link\">Find out more here.&nbsp;<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Don\u2019t be afraid to ask (at the right time)<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-1024x683.jpg\" alt=\"image of salon - how to get more reviews\" class=\"wp-image-6057\" srcset=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-1024x683.jpg 1024w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-300x200.jpg 300w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-768x512.jpg 768w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-1536x1024.jpg 1536w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-720x480.jpg 720w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1-1200x800.jpg 1200w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Danyl_Paris_FRK_387210_4_1.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Whilst a salon management software like Treatwell can do the hard part for you &#8211; it doesn\u2019t hurt to add a personal touch, and ask your clients directly to leave a review. A customer might be incredibly happy with their experience at your salon but they\u2019re also often busy \u2013 it might not occur to them how important reviews are to your business without a slight nudge in the right direction. It\u2019s not rude to float the idea.<\/p>\n\n\n\n<p>That said, when it comes to getting a great review, timing is everything. Too early and you might come off as pushy. Leave it too late and they\u2019ll have already started to disengage, lowering your chances.<\/p>\n\n\n\n<p>Pro-tip: Always ask for honesty \u2013 don\u2019t try and lead them on by asking for a \u2018good\u2019 review. That way they won\u2019t feel like you\u2019re pressuring them, which might hurt your chances of getting those all-important stars.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Make sure you\u2019re sharing<\/strong> <\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-1024x683.jpg\" alt=\"image of barber cutting hair - how to get more reviews\" class=\"wp-image-6060\" srcset=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-1024x683.jpg 1024w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-300x200.jpg 300w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-768x512.jpg 768w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-1536x1024.jpg 1536w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-720x480.jpg 720w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1-1200x800.jpg 1200w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Blue_Steel_NLD_386082_6_1.jpg 1950w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This one\u2019s a no-brainer. Don\u2019t be shy about shouting about a glowing review. It\u2019s the ultimate seal of approval \u2013 not only did they enjoy their treatment, they enjoyed it enough to let everyone know. So, share those stars with the world. New clients love to see a salon is trustworthy and professional before they book.<\/p>\n\n\n\n<p>Social media is perfect for this (bonus points if you can personally tag the reviewer to say a big thank you), but it doesn\u2019t have to stop at Instagram. Try including your best reviews on your website, in emails, in your window display\u2026 anywhere a client might decide to make a booking. &nbsp;<\/p>\n\n\n\n<p>Pro-tip: Try to choose recent reviews (within the last few weeks) to promote. Posting reviews from last year might actually have the opposite effect on building trust.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Keep your staff motivated<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-1024x683.jpg\" alt=\"image of salon team - how to get more reviews\" class=\"wp-image-6056\" srcset=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-1024x683.jpg 1024w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-300x200.jpg 300w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-768x512.jpg 768w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-1536x1024.jpg 1536w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-720x480.jpg 720w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE-1200x800.jpg 1200w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/Couleur_Caramel_ConceptStore_FRK_382598_1_MAUD_EMMA_LUDIVINE.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>It\u2019s not just your clients who appreciate a good review. Share great customer feedback with your team, especially if they mention someone by name.<\/p>\n\n\n\n<p>Recognising and celebrating good work is vital to your team enjoying their jobs and putting their best in \u2013 and it\u2019s an easy way to let them know you\u2019re noticing their hard work.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Learn from honest feedback (and respond publicly)<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-1024x683.jpg\" alt=\"image of salon decor - more salon reviews\" class=\"wp-image-6062\" srcset=\"https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-1024x683.jpg 1024w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-300x200.jpg 300w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-768x512.jpg 768w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-1536x1024.jpg 1536w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-720x480.jpg 720w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08-1200x800.jpg 1200w, https:\/\/www.treatwell.co.uk/partners\/wp-content\/uploads\/sites\/2\/2020\/08\/326067_BE_UGO_Relax_08.jpg 1950w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>It\u2019ll happen at some point \u2013 bad reviews are pretty much unavoidable for any business. Clients can be tough to please sometimes, and mistakes are a reality. But just because feedback is negative doesn\u2019t mean it\u2019s not valuable \u2013 quite the opposite.<\/p>\n\n\n\n<p>Use bad reviews as learning experiences and pay close attention to which problems keep coming up \u2013 then take action to fix them. Very often, the most important feedback you\u2019ll receive isn\u2019t about what is working for your salon, but what isn\u2019t.<\/p>\n\n\n\n<p>There\u2019s more than just a personal learning experience to be had, too. Responding publicly (as long as it\u2019s polite and helpful) to bad reviews instead of trying to hide them shows how seriously you take complaints. Treatwell allows you to easily respond to reviews from within your management system, and show clients how invested you are in making that their salon experience is a great one.\u00a0<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\" \/>\n\n\n\n<p><em>Treatwell&#8217;s salon management software is designed to make life easier for salon owners, and help with every aspect of salon life (we\u2019ll leave the treatments up to you, though). Keep track and manage your business, without giving up time, so that you can focus on creating amazing experiences for your clients. Choosing Treatwell means becoming part of a community of <\/em><strong><em>visionary hair and beauty stylists<\/em><\/strong><em> &#8211; are you ready to join us?<\/em> <em>Book your free demo <a href=\"https:\/\/www.treatwell.co.uk\/partners\/\" class=\"ek-link\">here.<\/a><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This one shouldn\u2019t come as a shock \u2013 good reviews play a huge part in getting people to trust you with their hair and beauty. Simply put, the more reviews you have, the more likely a client is to book with you. Your reputation\u2019s important &#8211; a bank of good reviews is one of your [&hellip;]<\/p>\n","protected":false},"author":50,"featured_media":6537,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_title":"How to get more reviews for your salon %%page%% %%sep%% Treatwell Business","_yoast_wpseo_metadesc":"The Salon Blog expert advice on salon feedback : Treatwell's tips to boost sales and increase your salon bookings.","_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","saswp_custom_schema_field":""},"categories":[],"tags":[],"target-audience":[19],"class_list":["post-640","blog","type-blog","status-publish","has-post-thumbnail","hentry","target-audience-salon-owners"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to get more reviews for your salon - Treatwell Business<\/title>\n<meta name=\"description\" content=\"The Salon Blog expert advice on salon feedback : Treatwell&#039;s tips to boost sales and increase your salon bookings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.treatwell.co.uk/partners\/resources\/blog\/how-to-get-more-salon-reviews-and-use-them-properly\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to get more reviews for your salon - Treatwell Business\" \/>\n<meta property=\"og:description\" content=\"The Salon Blog expert advice on salon feedback : Treatwell&#039;s tips to boost sales and increase your salon bookings.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.treatwell.co.uk/partners\/resources\/blog\/how-to-get-more-salon-reviews-and-use-them-properly\/\" \/>\n<meta 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